In the annual work summary, the channel manager (total 5 articles) (the first article) reviewed the various experiences of 20__ work, which made me have mixed feelings. In the past year, my growth and achievements were based on unity, hard work and struggle with my colleagues, so 20__ is a year of unity, hard work and struggle with everyone!
My job is _ _ _ _ _. Of course, I should go forward in my own job without hesitation, no matter how tired or bitter. Now I will summarize and report my work in 20__ years!
1. Channel Status
Branch * * * has two cooperative business halls, three cooperative agents and more than ten convenient inflatable agents.
Second, the channel problem.
1, the whole market environment is poor and the market lacks vitality.
2. Agents generally lack enthusiasm and outdated ideas.
3. The channel service ability is weak, mainly reflected in the poor service of sales staff, which leads to the loss of customers.
4. The implementation of marketing policy is not ideal. In the first three quarters, agents packaged their own sales policies, which led to market confusion.
For the above problems, the company put forward the idea of "gradual rectification, focusing on inspection", unified cleaning of the agent's packaging policy, intensive management, unified the agent's thoughts and actions with the company, and realized the company's one-stop promotion policy!
Three. Mobilize the enthusiasm of existing channels
Business development and commission decline once made agents lack confidence in the market, and negative mentality spread among agents. How to make agents make money has become an urgent problem for the company.
The company actively responded to this problem, and launched citizen cards, eight-point cards and 599 smart phone gift packages suitable for the rural market, which promoted the growth of mobile business and the sales of smart phones and effectively promoted the enthusiasm of agents!
Fourth, strengthen business training and improve service quality.
1, be strict with yourself and take the initiative to learn the company's current policies in time.
2. Communicate the policy to the agent in time, and conduct on-site training on the current policy to the agent every week, especially the main policy!
3. Ask the agent to provide hello service and smile service, and provide users who buy smart phones with practical services such as free pasting and free downloading of software.
Summary of the annual work, the channel manager (total 5 articles) (the second article) has mainly carried out three aspects of work since he became the channel manager: First, he has taken various measures to do a good job in training agents. Through lectures on professional knowledge, regular visits and distribution of publicity materials, the company trained * * person-times, which further improved the theoretical and practical level of agent management, stimulated the cooperation enthusiasm of agents, and formed a strong cooperative alliance between our company and agents. The second is rigorous and meticulous, and do a good job of data entry. The relevant information, data, business types and other materials of agents were registered timely and accurately, and they were carefully entered into the computer, achieving "zero mistakes" and "zero mistakes". Third, strict procedures, standardize the signing of the agreement. Strictly in accordance with the company's system and marketing plan, accurate, efficient and fast, to ensure that the company's interests are not lost. Fourth, the tasks and objectives of sales staff, marketing manager, comprehensive secretary and VIP account manager have been completed with high standards.
As a pioneer in consolidating the market, the channel manager is an important representative of the company image. I have accumulated some experience in my work. First of all, we should have a wide range of knowledge. Training agents, in addition to the necessary basic knowledge, but also familiar with marketing, communication products, management, mobile product sales process, customer service and other aspects of knowledge. Secondly, we should have a good service attitude. The channel manager is not only the representative of the company, but also the consultant of the agent. In my work, I set up the idea of "treating others as myself", thinking what the agent thinks and being anxious about what the agent is anxious, and working together to do a good job for the agent based on "communication starts from the heart". Third, we must understand the needs of agents to a certain extent. Fourth, we should be the "think tank" of agents.
I. Work performance
Since I came to work in the company from * * *, I have insisted on taking the company's development as my own responsibility, obeying the organization, obeying the leadership and obeying the overall situation, exemplary abiding by the company's rules and regulations, correct working attitude, strong sense of responsibility and working ability; Diligent in thinking, good at learning, open-minded to consult leaders and colleagues, good at finding, analyzing and solving problems; Always be strict with yourself, be diligent and studious, and study business assiduously; Can bear hardships and stand hard work, love their jobs and respect their work, unite colleagues, regard work as life and agent as God, and get unanimous praise from leaders and colleagues.
Second, the ability to work.
After * years of work, I have the following seven abilities:
1. Strong communication and training skills. The agents I trained showed strong marketing ability when selling the company's products. There is no mistake in the coordination of signing, which has not damaged the company's image and interests.
2. Have the ability to be familiar with all kinds of mobile services. Several years of work experience have given me a comprehensive understanding of mobile business knowledge, especially in marketing and training.
3. Strong problem solving and communication skills.
4. Strong business development ability and keen market insight.
5. Have a strong affinity.
6. Have a strong sense of responsibility, initiative and rich work experience, and can work under strong pressure.
7. Have a strong sense of obedience, adaptability, team spirit and cooperation ability.
Three. working face
According to the company's work plan, combined with the post, the future work plan has been made: At present, with the gradual development of the market, Wenshan Mobile has gradually entered the stage of maturity, development and perfection from the previous product introduction stage. To complete the task at this stage, we must first improve the marketing ability and skills of agents, so that the company can continuously increase its benefits and become bigger and stronger.
1. Make short-term and medium-term training plans, define annual training objectives, tasks and measures, and refine them to quarters and months.
2. Innovative training mechanism. It mainly includes: ① making different training measures for different seats to increase pertinence; (2) The focus of training will be shifted downwards, and on-site training will be carried out in villages and towns; (3) Emergency training, according to the new business of the company, pay special attention to the training of agents at any time to ensure that new business and new products can be delivered to the grassroots in time; ④ Normal training ensures that agents can always maintain strong marketing ability.
3. Strengthen the contact and cooperation with the marketing department, front desk and other departments, keep abreast of market trends, capture all aspects of information, and lay the foundation for training.
4. Broaden the training contents and fields. Mainly to highlight the company image, company culture, company development strategy, company classic marketing cases, agent quality and other aspects, so that the company and agents can build trust and confidence and form a harmonious and cooperative relationship.
5. Do a good job in data entry and establish an "agent file".
6. In strict accordance with the procedures, do a good job in signing the agreement in a standardized, efficient and accurate manner, laying a solid foundation for the company's business growth and efficiency improvement.
Annual work summary, the channel manager (general 5 articles) (the third article) reviews his work in the past year, summarizes his achievements and gains, finds out his shortcomings, and summarizes his experience and lessons, so as to make the future work more smooth. I didn't know where to start at first, but over the past year or so, under the leadership and guidance of the company leaders and the care and help of colleagues in the branch office, I have gradually learned and become familiar with the work content, gained the direction and confidence of my work, and constantly improved myself.
First of all, raise awareness ideologically.
Correct work attitude "When the general rules change, change makes sense", I sometimes can't figure it out. I sacrificed a lot of normal rest time at work and often worked overtime. It can be said that Dai Yue wears a star, leaving early and returning late, and he is very busy. So my family also complained about me, saying that I should do what I shouldn't do, and I'm not a leader. I feel wronged, and sometimes I really want to quit, but on second thought, Unicom is also my home. I have been working here for almost X years, and I have deep feelings for xx, and I am familiar with the working environment here. As a member of xx, I feel very proud. Anyway, I will work hard to lead the staff and make the business hall better!
Second, study business knowledge seriously.
Work hard. "If you want to do something well, you must use your tools first." If you want to do a good job, you must study all kinds of business knowledge seriously. In the communication industry, there are many kinds of business to learn, because the marketing policy is constantly updated, the service model is constantly innovative, and the system operation is more complicated. While constantly improving my business level, I also actively participated in various trainings of the company and various business drills in the business hall. Our service is well received by customers. Thanks to my efforts, I am familiar with all kinds of business knowledge. I can work hard and try my best to serve customers, and I seldom make mistakes in my work. I use my patience, my enthusiasm and my smile to serve customers seriously. I know the market competition is very fierce now. With a little carelessness, customers may leave the network selection company, and the sales terminal also needs skills. In the process of sales, customers may turn away, so we often use some spare time to learn terminal sales skills.
Third, put yourself in the other's shoes.
At work, we should not only consider problems and complaints from our own standpoint, but also turn everything into motivation, how to build our own business hall better and make more contributions to the company. I go to work from the standpoint of the customer, trying to understand the customer's needs and guess the customer's psychology. After coming home from work at night, I also use my spare time to learn marketing knowledge, sum up the problems in my day's work, and in turn serve customers to increase sales. Strive for more customers, let us contact customers closely, serve customers better and strive for more users.
Looking forward to 20xx, we will face greater opportunities and challenges, more meticulous service, more intense competition and strive for perfection. I will greet 20xx with a brand-new attitude and look, work better, contribute my strength to xx, and sincerely wish our XX company more brilliant.
Annual work summary, channel manager (generally 5 articles) (article 4) reviews my work this year. With the support and help of leaders and colleagues, I strictly demand myself to actively complete my work according to the requirements and assigned tasks of the company's superiors. Through this year's study and work, my work mode has made a new breakthrough, my skills and experience have been further improved, and my work style has also changed greatly. Specifically, there are the following points:
First, have good work performance.
This year, I opened the xx base station transmission equipment 1xx terminal, optimized the xx network loop, cut over the xx network many times, and worked safely and without accidents all year round, which was praised and praised by the supervision company and XX company many times. This year, I was also rated as an outstanding advanced individual by XX Company.
Second, we should have a correct working attitude.
Insist on self-reflection in thought and strive to improve personality. No matter what the circumstances, I demand myself from the top with morality, and abiding by professional ethics is the basic prerequisite for being qualified for this job. No matter when and where, I always follow the creed of being strict with the law and abide by it seriously. In addition, love and dedication is the key to doing a good job. Dedication means doing a good job, doing every little thing well, grasping every minute, not accumulating steps, not even accumulating steps, not being good at small things, how to achieve great things, starting from me, starting from small things, starting from now.
Three, have a good work style and skilled technical skills.
In work and study, I have a solid style, care for my subordinates, unite with my comrades, pay attention to details, pursue perfection, make no excuses, and earnestly perform my duties. As a professional communication technician, besides having professional knowledge and skills, it is very important to be careful and pay attention to details. The difference in details is small, and the result is far away. Whether doing things or being a person, we must understand that details determine success or failure, and strive for perfection to achieve good results.
Because I feel that my burden is heavy and my knowledge and ability are still limited, I have never dared to treat it lightly. I have been studying, learning from books, learning from leaders around me and learning from colleagues. So I feel like I'm making progress. After continuous study and accumulation, I can calmly cope with the normal work in my daily work. I can treat my work tasks with a correct attitude, love my job, work hard to implement it in practical work, actively improve my own quality, and strive for the initiative of my work, so that I have a strong sense of professionalism and responsibility and strive to improve my work efficiency and quality.
Fourth, have a good team spirit.
Effective teamwork can improve work efficiency. To this end, I not only work hard by myself, but also get along well with my colleagues. In addition to learning from each other at work, I often have heart-to-heart talks with my colleagues in my life, understand their inner thoughts, give advice to each other and find ways. Some colleagues, because of lack of technical experience, not only affected their own work efficiency, but also affected the work efficiency of the whole department. But I take the initiative to teach them and explain all aspects of technical knowledge in their work, so that they can have a new understanding and understanding of their daily work, be able to complete various tasks independently and continuously improve their work efficiency.
20XX is a thing of the past. In the new year of 20XX, I am determined to make persistent efforts, base myself on my own work, take strict requirements as the criterion, forge ahead and make greater contributions to the company.
Annual work summary, channel manager (chief engineer 5) (5), I am glad that I have the opportunity to join xxx, so that I can have a good platform to show myself in such a big family full of activities, self-confidence and strong perceptual culture; Give play to one's own advantages and make up for one's own shortcomings; Constantly accumulate your own business experience and life truth, and make contributions to xx! At this time, my heart is full of infinite gratitude and expectation!
It has been one year since I joined xxx on XX, XX, and at the end of this year, my nephew summarized his work in the past year as follows:
First, the system product knowledge accumulation
As I just joined the building materials sales industry, I have a basic process to know and understand the company's products. From the development trend of pipe fittings, plumbing pendants and floor heating to the expansion of Warfield bathroom products, I have been constantly explaining a problem: the company's benign development and growth!
Second, the exploration and construction of business channels.
The sales areas I am responsible for are: xx, xx, xx. From the initial visit to the second purchase channel, * * * has accumulated xx effective customers, including X Class A stores and the rest B customers. One of the stores is a big customer, with a total purchase of xx thousand a year, mainly based on temperature control valves, and plans to make a water heating series at the end of the year or early next year. The customer situation of xx customers is relatively stable, and next year's product sales will increase more products.
Third, brand building is particularly important.
In xx's series of products, the product positioning of "We only do high quality" fully demonstrates the company's foresight, and customers have also given high praise. Every floor drain, every hose, every angle valve and every meter of pipeline embodies the company's self-monitoring and protection of customers from production to sales to after-sales service. Of course, the brand can not be established overnight, relying on implementation, relying on word of mouth, relying on the efforts and dedication of our xx team!
Fourth, the customer is always God.
On the premise of ensuring the company's interests, every question raised by every customer is our attention. Whether it is product improvement or marketing, customers will help us provide valuable advice. So when I encounter a problem, I will think about the solution from the customer's perspective. Of course, customers will appreciate it, and at the same time, it will increase the customer relationship with customers. It is natural to purchase goods.
Verb (abbreviation of verb) sales statistics
By the end of xx, the accumulated sales return in the area I was responsible for was more than XX yuan, and the products sold locally also gained a certain market share, and the dealers were satisfied.
To sum up, it is my own summary of the development of the company, the market and the customers in the past year. Indeed, I have many shortcomings in my work. Under the positive influence of the company's corporate culture, I improved myself with the help of my colleagues, and better integrated into the big family of xx, becoming a qualified family member.