Bookstore's Year-end Summary 1 20xx With the leadership and strong support of the group company, Dumont Xinhua Bookstore closely focused on the work policy determined by the Fifth Workers' Congress of the second session of the group, fully implemented the "xx422" work goal, creatively carried out the work, and all the employees of the store worked together to achieve development and successfully completed the work task. In 20xx, it is planned to realize sales income of 5.4 million yuan, planned10/%,profit of 50,000 yuan, and inventory code of 17 1 10,000 yuan, which is 50,000 yuan lower than the same period of last year. The rental income of the house is xx million yuan.
I. Main Work in 20xx
(1) Grasp first-class projects in an all-round way, and ensure the distribution of teaching materials. Our store has always paid attention to the distribution of teaching materials and teaching AIDS by the store manager himself, ensuring the steady increase in the circulation of teaching materials and teaching AIDS. In order to ensure that this position is not lost, we often communicate with the education bureau and schools to seek support, exchange feelings and improve service quality. At the beginning of this year, we shifted our focus to ordering teaching AIDS. Through our unremitting efforts, we have made some achievements in resource evaluation, composition in September, and subscription of winter and summer homework.
(two) to strengthen skills training, improve service quality, and strive to expand the sales of general books.
Expanding the sales of ordinary books is the basis for the survival and development of Xinhua Bookstore. Based on this working idea, we strive to expand the sales of general books, standardize the management of the store environment, book varieties, book display and service quality, improve service quality, strengthen service awareness, and improve the social image of Xinhua Bookstore. People who "contribute more than sales" have a heavy burden on their heads. They promote books and recommend books, and the book sales in bookstores are xx million yuan a year.
(3) Strengthen management and supervision, and strive to maximize benefits.
At the beginning of the year, the energy-saving and consumption-reducing indicators were determined. Starting with office supplies and water and electricity, efforts were made to reduce costs, establish and improve post-saving standards and responsibilities, and the leading group was responsible for the division of labor. Whoever is in charge of the work department is responsible, increasing income and reducing expenses, and no taxis are allowed without tasks, and various management expenses are reduced. At the same time, we have also strengthened the management of house leasing and strived to maximize the benefits.
(4) Strengthen safety work to ensure foolproof.
Safety work is the top priority. Establish a responsibility system for safety posts, establish a responsibility system for top leaders in safety work, and the leadership team is responsible for the division of labor. No one will go beyond their authority to grasp the security risks. Within the scope of the whole store, the safety work leaders should pay attention to it comprehensively, the employees should pay attention to it alone, and the safety corners should be paid attention to together. While improving the system, we have increased the intensity of visits, and every day, there are special personnel to conduct safety inspections on important parts of rental houses and stores to improve employees' safety awareness.
(5) Do a good job in the ideological work of employees and maintain the stability of the unit.
In terms of doing a good job in the ideological work of employees, the team members are responsible for the division of labor, who is in charge of who works and who is responsible for doing a good job in the ideological work of employees, from life to work, from environment to thoughts and feelings, so that every employee can work with peace of mind, love work, maintain the stability and unity of the unit, and strive to build a harmonious bookstore. In order to fully mobilize the enthusiasm of employees, according to the unified deployment of the city store, we have widely carried out the activity of "building a first-class team and creating first-class performance" among the employees in the whole store. In 20xx, we organized spring outing and literary evening for employees. Effectively stimulated the enthusiasm of employees, greatly improved the cohesion and centripetal force of all employees in the store, and devoted themselves to their work.
Second, the main problems existing in the work of 20xx
(1) The overall service level needs to be improved. Although a lot of work has been done on the quality of service, the phenomenon of rigid, rigid and inflexible service is still outstanding, and the psychological needs of readers cannot be grasped, and the average level of book promotion ability is still very low.
(B) employees' ideological understanding needs to be improved, and their sense of crisis is not strong. The concept of "the store prospers me and the store declines me" is still quite weak. It is never possible to love the store as home, and family affairs will always be in front of the unit. Due to the mechanism and its own reasons, it is difficult to change this concept through administrative means.
Three. Main work in 20xx years
In 20xx, we Dumont Xinhua Bookstore should closely focus on the central work of the Group, pay close attention to the management of Dumont Xinhua Bookstore, conscientiously implement the spirit of various instructions issued by the Group, take economic construction as the center, promote books, establish an image and improve book sales as the purpose, and serve the society, serve readers and enrich the cultural life of residents as the purpose, and comprehensively carry out all the work of Dumont Xinhua Bookstore. 20xx plans to sell 5.4 million yuan of books and realize a profit of 50,000 yuan. The rental income of the house is 6.5438+0.8 million yuan. Around this economic development plan, we should mobilize the whole store to seek common development with Qixin, work hard and resolutely complete all tasks assigned by the group. Specific measures are as follows:
(1) Do everything possible to expand the sales of general books.
1. Increase the variety of books in the sales department and build the brand image of Xinhua Bookstore.
2. Improve service quality,
3. Actively cooperate with the "Elegant Daqing" reading activities, consolidate the construction of rural bookstores, and strive to expand the coverage of rural general books.
Maintain a steady increase in the number of teaching materials.
Maintaining the stability of textbook distribution is mainly to improve our service quality. In recent years, due to the curriculum reform, the distribution of teaching materials is chaotic, and there are many problems. We must regard the school as God, communicate and solve problems in time, and sincerely solve problems for the school. Keep good communication and contact with county education bureau and school.
(3) Strengthen management, increase revenue and reduce expenditure.
Building a conservation-oriented enterprise focuses on management, not just leadership and management, but mobilizing everyone to manage together and trying to generate income. It is necessary to open up new avenues, take a multi-pronged approach, increase income, and tap potential and increase efficiency in housing leasing.
(4) Do a good job in safety.
Mainly to dig dead corners, check hidden dangers, grasp implementation, be responsible, and be foolproof. Establish the responsibility system for safety posts, the responsibility system for the top leaders of safety work and the responsibility system for the division of labor among leading bodies.
(5) Do a good job in the ideological work of employees, keep the unit stable, and strive to build a harmonious and stable bookstore.
Do a good job in the ideological work of employees, so that every employee can work with peace of mind, work with peace of mind, love work, maintain stability and unity, and strive to build a harmonious bookstore. Comprehensively improve the cohesion and centripetal force of all employees.
Year-end summary of bookstores 2. Sales of general books, audio-visual products and electronic products.
In 20xx, due to the shrinking sales market and the limited profit of assessment indicators, the sales codes of general books, audio-visual products and electronic products in the branch decreased slightly compared with last year, but some operational experience was gained, which can be used for reference for the work in the coming year.
(1) Twelve sales departments of the branch, combined with the profit task base, * * * bookstore, one big customer, three big customers, four township outlets and other eight departments exceeded the sales task by 20xx, among which Han Zhuang outlet topped the list, with the task index of 124.62%, ranking first among all departments. The head of this department is good at building a good relationship with the school around this network for a long time.
(2) In the face of the sluggish sales of ordinary books in the market, Luqiao Town outlets actively promoted 2,999 oral arithmetic cards for all grades of primary schools to schools, and completed sales of 37,087.70 yuan, eventually exceeding the annual task.
(3) In the case that the Book City could not operate normally during the renovation, the first Guangming Book Fair in a county was jointly held with Guangming Daily in the county cultural square. The actual sales time was 7 days, and the sales amount was 65,438+0,573,333.00 yuan, from which the sales share was 654.38+0.5 million yuan, and finally the established sales task of Book City was completed.
(4) Completion of key books: China General History series of multimedia CDs, 88 sets sold in the whole store, with sales of 65,438+0,665,438+0,940.00 yuan; The unit price of "forest annual ticket" is 99 yuan, and 100 sets are sold; Cooperate with the propaganda department of the county party Committee to carry out the education of Chinese studies, and sell 7267 volumes of Disciples Rules, with the code of 56797.00 yuan; 56030 Xinhua dictionaries, code1114997.00 yuan; The sales code of the learning documents of the Third Plenary Session of the 18th CPC Central Committee is 47272.6438+00 yuan; Equipped with more than 6,000 books of a county women's Federation left-behind children's station, with sales of 98,000 yuan; The sales code of "Take the road of rejuvenation and realize the Chinese dream" is 280,000.00 yuan.
Second, actively do a good job in staff quality training and strive to improve the overall ability and level of the staff.
First of all, on March 26th, we started the reading and learning activity of "being the best middle class" in the whole store. Every Tuesday and Thursday from 6: 30 to 8: 30, the leaders of the manager's office lead everyone to study and discuss this excellent work in the workplace, so that each middle-level cadre can write about 500 words after each study. In August, Book City employees participated in outdoor development training held by Jining Store. On June+10, 5438, several young employees of Book City were sent to participate in the business skills training held by City Store; During the renovation of the book mall, the mall organized the employees of the book mall to watch and learn the teaching films on the operation and use of CICC system;
Through the above activities, employees have greatly improved their thinking, business skills and cultural level, enhanced their determination and courage to face challenges when facing difficulties, realized their sense of responsibility in doing things in their own positions, enhanced their love and dedication, and made the whole team show stronger cohesion, and the entrepreneurial atmosphere became stronger.
Third, continue to increase revenue and reduce expenditure, practice strict economy, and uphold and carry forward the fine tradition of running enterprises with diligence and thrift.
It has always been the glorious tradition of our Xinhua Bookstore Group to run enterprises diligently. In recent years, under the guidance of the central spirit and General Secretary Xi Jinping's call, branches have paid more attention to the implementation of this policy: strengthening the company's financial management and improving the quality of financial personnel; We will continue to implement the official seal management system, hospitality management system, vehicle use management system, travel expenses management system, office supplies management system, and water and electricity management system, strictly supervise and restrict according to the process of first applying, then reviewing and then giving instructions, put an end to all the breeding of public occupation or waste, effectively control variable expenses, spend every penny of the public and do practical things, which embodies the spiritual essence of saving as a method to win enterprise benefits.
Four. Expectation and prospect of 20xx.
1. Better fulfill the indicators and tasks of teaching materials issued by provincial and municipal stores, actively communicate with the education departments, establish friendship, strengthen cooperation, go all out, and actively face the new situation and new policies that may change at any time, so that the distribution of teaching materials can always be carried out smoothly and orderly.
2. Take advantage of the favorable conditions such as the improvement of the overall environment after the transformation of the bookstore and the improvement of the quality and cooperation ability of the staff after the personnel adjustment, further strengthen the marketing of general books and other commodities, and strive to achieve better sales performance than last year.
3. Mobilize the enthusiasm of major customers, business departments and township outlets, adhere to the marketing strategy of diversified development, and strive to find new economic growth points.
4. Adjust the personnel structure of each department, reasonably arrange jobs, let each employee take his place and seek his position, so as to maximize the effect for the company, make people make the best use of their talents and money, do their best to establish a scientific and perfect internal management mechanism, rationally use talents, and maximize the benefits for the enterprise.
5. Continue to adhere to the activities of going to the countryside, enhance the contact between the branch and the local government, and enhance the influence of the golden signboard of Xinhua Bookstore in the eyes of the people.
6. Strengthen the construction of a clean and honest party style, make party member cadres always honest and self-disciplined, and maintain the purity and advancement of the whole team.
7. Resolutely do not relax the cultivation and improvement of employees' comprehensive quality, and constantly enhance the combat effectiveness and competitiveness of our enterprises.
Bookstore 3 20xx year-end summary has ended. As a store manager, I have shared joys and sorrows with the store in the past year. With the correct leadership of the manager and the strong support and help of all departments, all colleagues in the store, Qi Xin, made concerted efforts to complete the sales of 500,400 yuan, accounting for 500,000 yuan planned at the beginning of the year100,000 +0. The shop work is briefly summarized as follows:
First, optimize the store environment, provide quality services, and greatly enhance the overall image of Xinhua Bookstore.
This year, with the care and support of team leaders, the in-store operation and external plastic image have taken on a new look. Store hygiene insists on cleaning every day to keep the store clean and bright. In book placement, we should pay attention to analyzing the habits of local readers, make full use of storefront space, put potential best-selling books in new books in the best position parallel to the line of sight, put key books in the golden position of import and export and constantly update them, attract readers' attention by using courtyards and booths, pay attention to the color matching and correlation of books, bring excitement or joint sales to readers, learn to manufacture and cultivate sales markets, and realize good sales of good books.
Excellent service is a necessary condition for expanding marketing. In terms of service quality, we advocate the business philosophy of polite management and serving readers, smile at every reader who buys books in the store, do a good job in standardizing store services and improve service quality. Focusing on "readers first" and strengthening shopping guide service, the first employee who consults readers must serve readers to the end; Memorize best sellers in order to recommend relevant books to readers; Set up a reader's suggestion book and a book missing register, summarize the opinions and suggestions put forward by readers at the first time, and meet the needs of readers in time; For a large number of units or individuals who buy books, send books to your door. In this way, the communication art and service skills of store employees are improved, and the economic and social benefits are significantly improved.
Two, optimize the book structure and the variety of books, and vigorously promote the location distribution of books.
Market-oriented, adding good books is the premise and foundation to promote book sales. In practical work, we should flexibly use the operating system module of the whole province, find out the market characteristics, grasp the growth rate, return rate and inventory structure of different kinds of books in sales, analyze the market changes and sales trends in combination with the characteristics of readers who buy books in stores every day, excavate and find best sellers, focus on frequently sold books, pay attention to books sold every day, promptly repel unsalable books, determine the varieties and quantities of purchased books, and pay attention to tracking the sales of key books and stocking and adding goods.
There are "advance" and "retreat" categories to achieve the purpose of more varieties, faster circulation, higher sales rate and less inventory. This can make up for the shortcomings in time, overcome the extensive mode of "big advance and big retreat", optimize the structure and control the inventory, so as to guide and improve the position circulation, market satisfaction rate and customer satisfaction of books on the basis of correct market analysis. At present, there are 7502 kinds of books in the store.
Third, carefully plan the distribution of key books, focusing on the sales of bulk books.
In order to ensure the sales of key books, the manager actively sought the support of the county authorities, got in touch with the organization department and propaganda department of the county party Committee, and issued a notice document on subscribing to various learning books. Taking this opportunity, the subscription and distribution strategy of each key book was studied, and the supply organization and sales of key books for document distribution were carefully planned and accurately arranged, and more than 200 documents were distributed throughout the county.
All the colleagues in the store unite as one and go deep into various organs, schools, enterprises, towns and villages. Actively subscribe for and distribute books that publicize the principles and policies of the party and the state. Through the sales of key books, on the one hand, it has played a good social benefit, on the other hand, it has also improved the economic benefit and achieved good results.
Fourth, actively cooperate with the marketing activities of the operation center to expand the sales of general books.
Under the guidance of the operation center, seize the holiday business opportunities, select high-quality books and make a profit. Promote by hanging banners, making posters, scrolling LED screens, etc. Carefully planned "extracurricular reading starts here", "Happy new semester, good books help upgrade", "Wenxuan International Award for children's literature is sold at a 20% discount", "World Reading Day-open books, reading starts here", "Book club in the city of scholarly books", "China children must read classics", "May Day knowledge makes labor more valuable" and "reading makes our work more valuable".
Verb (abbreviation of verb) 20xx work plan
Over the past year, the store has made some achievements, but there is still a certain distance from the requirements of the store leaders. In the next 20xx years, the store will strive to:
1, continue to do a good job in the standardized management of stores, improve their own quality and service quality, and enhance the overall image of Xinhua Bookstore in combination with the service standards of stores.
2, strictly abide by the rules and regulations, abide by labor discipline and work arrangements, shall not be absent without leave, do a good job, do leave in advance, arrange work before coming off work; Do a good job in the store's hygiene, put books clearly in categories, and ensure that the store is clean and tidy.
3, do a good job in book market research, book shortage registration and timely ordering, adjust the book structure, open the box in time when the goods arrive, improve the shelf rate of best-selling books and key books, and at the same time do a good job in book allocation registration and promotion registration.
4. Expand out-of-store sales and diversified operations, and strive to complete the sales tasks assigned by the store.
Bookstore Year-end Summary 4 Everyone knows that xx Bookstore has a certain history since its establishment, and it is a national book distributor. Last July, I had the honor of working as a clerk in xx Bookstore. In this year's work, I not only increased my work experience, but also learned excellent quality and the truth of being a man from everyone I worked for.
I. Ideological and political aspects
As the forefront of xx Bookstore, salespeople represent the corporate image of xx Bookstore, and our words and deeds affect customers' impression of xx Bookstore. This requires us to communicate with readers with true feelings and warm service in the process of direct contact with readers. Doing a line, loving a line, drilling a line and perfecting a line are my work purposes. In my past work, I have contacted countless readers, experienced numerous active and passive service modes, and truly realized what readers need most. The accumulation of dribs and drabs in my work has laid a good foundation for me to serve readers better in the future. "Be anxious about what readers are anxious about and think about what readers think" is my service tenet.
Second, the daily work
The job of a shop assistant seems simple, but in my daily work, I find that the job is actually very complicated. If you want to do it well, it is difficult to do it without enough heart. My daily work mainly includes the following aspects: (1) Shelving: according to the category, format size, thickness, number of copies and content characteristics of books, I arrange the newly arrived books to be put on the shelves. And display it properly to achieve three conveniences: convenience for seeing, convenience for buying and convenience for taking. (2) Sorting: Check the display of books on the bookshelves of the shop at any time during the business process, and sort out the books that customers have misplaced to make them neat and orderly. (3) Fill the vacancy: check the sales of the books on the shelves and replenish the books that have been sold out in time. Found that the stock of popular and best-selling books is insufficient, and put forward suggestions for distribution in time. (4) Looking for books: When customers want books, if the bookstore has stock, help customers find the books they need.
The most important point is book shopping guide. It is to recommend suitable books to customers and find corresponding customers for books. How can we do these two things? I think we must know your readers and your products. In other words, the shopping guide must first have a general understanding of the content and specific selling points of each book in the area he is responsible for, in order to achieve targeted shopping guide. Secondly, the shopping guide must also know as much as possible about the readers' reading hobbies and the purpose of buying books. Only in this way can the recommended books be more targeted and more successful.
Third, business learning.
Sincere service and sincere smile will surely win the satisfaction of readers, the affirmation of our work, the good impression of the enterprise and bring more benefits to the bookstore. In 365 working days a year, I serve every reader with my true feelings, and at the same time, many enthusiastic readers have put forward many suggestions on my work, which has narrowed the distance between us and truly achieved heart-to-heart communication. Today, with the vigorous development of the book industry, more readers pay attention to our service, so it is imperative to improve their own quality, professional level and service awareness.
Over the past year, through our own efforts, we have been recognized by everyone, praised by bookstore leaders and colleagues, and achieved certain results. These achievements make me feel the value and enrichment of a salesperson's work, and this enjoyment stems from my ordinary work.
In recent years, with the care and help of the Propaganda Department of the County Party Committee and the leaders of the unit, and with the support and cooperation of all comrades, I have obeyed the work arrangement, strengthened my study and exercise, earnestly performed my duties, comprehensively improved my ideological understanding, work ability and comprehensive quality, and successfully completed various objectives and tasks. Although I have experienced many difficulties in my work, every time is a good exercise for me, and I feel that I am gradually maturing. The situation in recent years is summarized as follows:
First, strengthen the construction of ideological style.
In strict accordance with the requirements of "being diligent in learning, being good at creating and willing to contribute" put forward by Comrade Hu Jintao, and guided by the theory of "Theory of Three Represents", I always regard thrift, thrift, hard work, obscurity, honesty and diligence as my own criteria; Always take strengthening the overall situation consciousness and service consciousness as the basis of all work; Always put the focus of work style construction on being rigorous, meticulous and realistic, and work hard in a down-to-earth manner; The laws of business work and office work are "irregular" and "involuntary". Therefore, we should have a correct understanding of our work and value, and correctly handle the relationship between bitterness and pleasure, gain and loss, personal interests and collective interests, and work and family. Adhere to professionalism, integrity and dedication. All the year round, I often work overtime, so that I am not tired of working overtime, I don't regret the criticism of the leaders, and I am not proud of my achievements, which ensures the completion of various tasks.
Second, strengthen the study of political theory.
In recent years, I have always put learning in an important position and strived to improve my overall quality. I focused on Deng Xiaoping Theory and Theory of Three Represents, and understood the xx spirit of the Party. I use TV, computers, newspapers, magazines and other media to pay attention to the situation at home and abroad, and learn the basic knowledge of the party and the literature and books on political thought. And through the network to collect relevant learning materials to print learning, further enhance their political theory ability, improve their political insight, and firmly establish the purpose of serving the people wholeheartedly and the correct world outlook, outlook on life and values.
Third, earnestly perform their duties and actively carry out their work.
In the work, closely around the central work of the unit, high standards, strict requirements, a high degree of responsibility to do every job. In business, it is necessary to ensure the right variety, appropriate quantity and reasonable inventory, ensure that the best-selling varieties are not out of stock, do everything possible to increase the variety of goods, strictly control the quality of purchased goods, ensure that inferior goods do not enter the market circulation, safeguard the reputation of enterprises, stabilize the sales of enterprises, and receive better social and economic benefits; In office work, I am strict with myself, self-disciplined, self-pressured, not afraid of hardship, able to unite and cooperate, actively assist leaders and departments to complete various tasks, and always focus on the overall situation. Can actively support and obey every work arrangement of the leader, and conscientiously complete every work in charge.
Looking back on the work and study in recent years, although some achievements have been made, some shortcomings have also been summarized. For example, there is not much pioneering work, and the theoretical level and professional level need to be further improved. These problems need to be studied continuously in the future work and improved in time. In the future work, we should learn to use our brains, take the initiative to think and explore the methods and ideas of work. Further emancipate the mind, actively cooperate with the work of various departments, conscientiously practice the "Theory of Three Represents", keep in mind the "two ones" policy of book distribution, keep pace with the times, blaze new trails, and raise the existing work to a new level.
Bookstore year-end summary 6 20xx calendar is about to turn over. Over the past year, under the correct leadership of provinces and cities, with the strong support of local county committees, governments and relevant departments, our store has studied and practiced Scientific Outlook on Development, closely focused on the tasks assigned by provinces and cities, worked with one heart and one mind, started a harmonious business and developed scientifically, and achieved a double harvest of "xxx" and "xxx".
Facing the increasingly fierce competition in the book market, this year, our store has adopted a series of effective measures to focus on the sale of general books according to the distribution strategy of "promoting the sale of general books with key books and promoting the sale of general books with books for literature teaching and reading activities", and achieved good results.
First, specific practices
1, rationally adjust the book variety structure:
In terms of purchasing, the purchasing volume of books on science and technology, social sciences, computers and agricultural science and technology has been correspondingly increased, and the book structure in stores has been actively adjusted, forming a reasonable stocking system combining conventional books, mobile books and bestsellers in an inverted pyramid shape.
2. Do a good job in standardizing network services and improve service quality;
Taking the "Star Salesman" selection activity of the distribution group company as an opportunity, the "Compare and Have a Look" activity was carried out in the whole store, which formed a good atmosphere of learning first and catching up later, further enhanced the service awareness of all employees and improved the service quality.
3. Combine in-store and out-of-store marketing to expand general book sales:
This year, we have further strengthened our market awareness and increased our out-of-store sales. At the beginning of the year, every employee was given an out-of-store sales task of xxx yuan, which was linked to the performance, prompting everyone to go out of the store and strive to expand the sales of the general plan. At the same time, a series of book promotion and exhibition activities were actively organized: "xx Book Fair" was held during the Spring Festival; "May Day" xx Book Fair; "xx" Children's Book Fair was held on June 1st; A joint exhibition of teaching AIDS for primary and secondary schools will be held in spring and autumn. With the help of "xxxx", parents can understand the importance of reading, thus prompting parents to lead their children to read together and set off a reading climax in our county. Through the above series of various promotional activities, relying on the festive atmosphere, we will create market benefits and increase sales. While doing a good job in store sales, we will do a good job in the subscription and distribution of books for primary and secondary school students in the county with the theme of "parent-child project" and "my motherland". And successfully held a speech and essay contest for primary and secondary school students in the county with the Education Bureau, which had a good social effect.
4, increase the publicity of books, audio-visual products and other commodities:
This year, our county education bureau co-organized the xx column of Shanghai TV Station. New books will be introduced to readers in prime time every week, and some promotional information will be released on holidays. During the school term in spring and autumn, we will recommend some supplementary books to primary and secondary schools in the county to promote the sales of general books.
In short, in this year, with the joint efforts of all store employees, gratifying achievements have been made, and next year's achievements will be even more brilliant.