Summary of the front desk work of early education institutions 1 1. Learn from practice and work hard.
This is my first job after graduation. As a newcomer, when I first joined the company, I was very unfamiliar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content of the front desk and the functions of various departments in the company in a short time. It also allowed me to quickly complete the transition from a student to a staff member.
It is said that the front desk is the window of the company's external image. Just three months has given me a new understanding and experience of this sentence. The front desk is not a vase. Everything you say and do represents the company. Guests visiting the company should be greeted politely, the attitude of answering the phone should be kind, the daily affairs of the office building should be handled carefully, and colleagues should be treated with humility and sincerity ... bit by bit, I can learn, make progress and benefit a lot from my work.
Second, learn the company's corporate culture and improve yourself.
Joining this big group of _ _ _, I really realized the connotation of "diligence, professionalism, self-confidence, vitality and innovation", which means that the copyright of _ _ _ articles belongs to the secretary and author! The essence of culture, I think, is also the driving force to motivate every employee to move forward. I feel this culture from the professionalism of leaders and colleagues. In such a good working atmosphere, I also ask myself to devote myself to my work with a positive and optimistic attitude, do my job well, find out the shortcomings in my work in time, communicate with the department in time, and strive to do my job well and be competent. This has always been the goal and direction of future work.
Third, expand your knowledge and constantly improve yourself.
Three months' work also gave me a sense of crisis. I will receive some faxes and materials in English at work, and some customers will call me for more professional consultation. So it is not enough to rely on my knowledge and understanding of the company now. I think I should constantly recharge myself in my future work, broaden my knowledge and reduce the gaps and mistakes in my work. When you first enter the workplace, it is inevitable that there will be some small mistakes that need to be corrected by the leaders; However, as a lesson from the past, these experiences have also made me mature and consider all kinds of problems more comprehensively to prevent similar mistakes from happening.
I learned a lot from this job and felt a lot. I am deeply proud of the rapid development of the company. In the future work, I will strive to improve my self-cultivation and connotation, make up for the shortcomings in my work, constantly sum up experience in my new study, do my job well with a modest attitude and full enthusiasm, and give full play to my potential to contribute to the construction and development of the company!
I will do the following in my daily work.
(1) Assist all departments in the registration, submission and distribution of all kinds of official documents, sort out the documents that are not specifically sorted and put them into labeled folders.
(2) Do a good job of sending and receiving all kinds of letters.
(3) Do a good job of sorting out low-value consumables.
(4) Cooperate with superior leaders to assist each department.
(5) Do a good job in the management of office supplies. Do a good job in the registration of office supplies, distribute them as needed, do not waste them, and count them on time, so as to replenish office supplies in time and meet everyone's work needs.
(6) do a good job in the maintenance of office equipment,
(7) Assist the superior to do a good job of scheduling and duty during holidays to ensure the safety and security of the company during holidays.
(8) Complete other tasks assigned by the leaders seriously, on time and efficiently.
In my daily work, I must follow the principle of precision, detail and accuracy, make careful preparations and arrangements, achieve standard work and standard posts, and strictly follow the rules and regulations of the office.
In administrative work, I will do the following.
(1) Do a good job in the services of all departments: strengthen the contact and communication with the information officers of all departments, transmit information quickly and systematically, and ensure the timely and accurate information transmission within the company.
(2) Do a good job in employee service: feedback employee information to company leaders in time, and make a good bridge between employees and leaders.
(3) Assist the superior leaders of the company to improve various rules and regulations of the company.
I will do the following three things to improve my personal quality and professional ability.
(1) Actively participate in basic management training arranged by the company to improve professional skills.
(2) Learn work experience and methods from leaders and colleagues, and quickly improve their own quality.
(3) Improve the knowledge level through individual independent learning.
I know very well that a person's ability is limited, but his development opportunities are unlimited. Now is the era of knowledge economy. If we can't improve our personal ability and professional level quickly, then we will be eliminated by this society. Of course, if you want to improve yourself, you must first have a good platform. I think the company is my best platform. I will certainly seize this opportunity to improve my work level and self-cultivation and realize my highest value.
4. Other work
(1) Assist the Human Resources Department in all kinds of work.
(2) Complete other temporary work in a timely, earnest and accurate manner.
The front desk work of the company is trivial and complicated. I will make a reasonable division of labor and arrangement according to the actual situation, conscientiously implement the post responsibility system, and ensure that the work is carried out in an orderly manner; We should also work creatively and constantly explore new ideas, methods and experiences in our work; At the same time, while enhancing work creativity, we must pay attention to doing things in place and not being offside, providing services without interfering in decision-making, and truly becoming a bridge between leaders' staff assistants and superiors and subordinates.
Summary of the front desk work of early education institutions II. The front desk is the starting point to show the company's image and service. For every guest who visits Wanda, the front desk is the first step for them to contact our company and the first impression of the company, which is very important. So the front desk represents the image of the company to a certain extent. At the same time, the company's service to visiting guests begins with welcoming guests at the front desk, and a good start is half the battle. Recognizing its importance, I must do my work carefully.
First, strive to improve service quality.
Answer every call carefully, memorize the extension numbers of all departments, call each visiting guest to check the contact upstairs in strict accordance with the company's requirements, and carefully handle the temporary visitor card for each visiting guest. I will always pay attention to maintaining a good service attitude when visiting guests or petitioning in the local area and will receive them warmly. Cleverly answer the questions raised by customers. Smiling, patient and meticulous, warm tips. In my spare time, I will strengthen the study of telephone skills and etiquette. Recently, the company organized English training. I insist on attending every class, studying hard there and constantly charging myself to adapt to the rapid development of the company.
Second, strive to create a good front desk environment.
To maintain the good image of the company's facade, we should not only pay attention to our own image, but also maintain good environmental hygiene, so that visitors have a pleasing feeling.
Third, focus on the overall situation, regardless of personal gains and losses.
Whether it is during working hours or vacation time, if the company has a temporary task assignment, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of Wanda, I will dedicate my strength to serve the company. Usually actively participate in the activities organized by the company, strengthen the feelings between colleagues and communication between departments. And learn more about the company's basic situation and business content. In order to work better in the future, we will continue to lay the foundation.
I have been a receptionist for almost a year, and my work scope is small; There is also less work content. However, I have my own shortcomings. If I don't pay enough attention at work, I will feel confused. Sometimes solving problems is still lacking. I hope I can work harder and harder in the future. Do more for the company.
In the second half of 20xx, I will constantly improve my image, make a good half-year work plan of 13, and improve my work quality and efficiency. And a sense of responsibility.
(1) Strive to improve the service quality, handle affairs quickly, with high efficiency and without making mistakes. Have a good service attitude, accumulate experience in receiving guests and leave a good impression on them. When answering the phone, you should also constantly improve your language skills; Clever question and answer guests. Strive to satisfy every customer.
(2) Strengthen the study of etiquette knowledge. For example, in my spare time, I seriously study etiquette knowledge and public relations. Understand the common etiquette knowledge that people must abide by, including sitting posture, standing posture, tone of voice, eyes, makeup, clothing collocation, answering customer questions, etc. You can also take a class like Mary Kay, and the knowledge is very practical. After class, people will be more confident and have more temperament.
(3) Strengthen communication with all departments of the company. Understand the development of the company and the work content of each department. With these knowledge reserves, on the one hand, you can answer customers' questions in time and accurately, and transfer calls accurately. On the other hand, I can briefly answer customers' questions within my power, and at the same time I can seize the appropriate opportunity to promote the company.
Although the work at the front desk is relatively easy, you should do everything seriously. So I will do everything with my heart. I will study hard and work hard in the days to come!
Summary of the front desk work of early education institutions 3 Time is always fleeting. Working in Zhifuhui Company for one year has gained a lot. Since taking office, I have worked hard to adapt to the working environment at the front desk and this brand-new job, earnestly performed my duties and successfully completed various tasks. Now let me sum up my study and work in the past year.
First, study in practice and try to adapt to work.
This is my second job after graduation. As a newcomer, when I first joined the company, I was not familiar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, the engineering design made me familiar with the work content of the front desk and the functions of various departments of the company in a short time. It also allowed me to quickly complete the transition from a student to a staff member. It is said that the front desk is the window of the company's external image. A year's work has given me a new understanding and experience of this sentence The front desk is not a vase. Everything you say and do represents the company. Guests visiting the company should be greeted politely, and the phone should be answered and transferred kindly. The daily affairs of the office building should be handled carefully, and colleagues should be treated with humility and sincerity ... bit by bit, I can learn from my work, make progress in my study and benefit a lot.
Second, learn the company's corporate culture and improve yourself.
Only by joining Zhifuhui, a big group, can I really understand the essence of the ten words "diligence, professionalism, self-confidence, vitality and innovation", which I think is also the driving force for every employee to move forward. I feel this culture from the professionalism of leaders and colleagues. In such a good working atmosphere, I also ask myself based on these ten words to devote myself to my work with a positive and optimistic attitude and do my work well in a down-to-earth manner. This has always been the goal and direction of future work.
Third, expand your knowledge and constantly improve yourself.
A year's work has also given me a sense of crisis. It is not enough to rely on my current knowledge and understanding of the company. I think I should constantly recharge myself in my future work, broaden my knowledge and reduce the gaps and mistakes in my work. When you first enter the workplace, it is inevitable that there will be some small mistakes that need to be corrected by the leaders; However, as a lesson from the past, these experiences have also made me mature and consider all kinds of problems more comprehensively to prevent similar mistakes.
I learned a lot from this job and felt a lot. I am deeply proud of the rapid development of the company. In the future work, I will strive to improve my self-cultivation and connotation, make up for the shortcomings in my work, constantly sum up experience in my new study, do my job well with a modest attitude and full enthusiasm, and give full play to my potential to contribute to the construction and development of the company!