I passed the application in 20xx 10, and was fortunate to be a production staff of Yongkang Electronics. Here, I would like to thank all the leaders and colleagues for their strong support, care and help, so that I can quickly adapt to the company's management and operation process and strive to do my job well.

Over the past six months, I have felt a lot and gained a lot. The new environment, new leaders, new colleagues and new posts have given me a good opportunity to exercise and improve my abilities in all aspects, and it is also a good development opportunity for me. Looking back on the work in the past six months, I mainly summarize and report the following three aspects:

First of all, some experiences in the work:

1, standardizing various small links in production is our basic task at present. We need to standardize and deploy all kinds of expected links, so that employees have rules to follow and everyone knows what to do.

2. In the past six months, although we have been able to complete all tasks in time through our efforts, there are still some shortcomings, such as not being active enough in some details, not effectively improving the production capacity of products, and not effectively controlling the machine discipline of individual personnel. In short, some work has been done in the past six months, but there is still a certain gap from the requirements of superior leaders.

3. We can plan some comprehensive quality training for employees, such as systematic pre-job training, and gradually rotate employees' positions, so that they have the opportunity to contact and master the operational skills of various positions, and the team provides them with opportunities for job rotation. However, there must be an assessment mechanism to restrain everyone, and there must be a simultaneous assessment of quality and quantity, so that employees can improve their overall quality in a competitive state, instead of treating it as fun.

Secondly, its own problems and corrective measures:

1, personal emotional control is a little poor, impulsive and lack of calm, but will not bring negative emotions to work, and will still try to finish the work. In the future work, we should learn to calmly deal with all kinds of emergencies and daily affairs, and actively communicate with others to achieve a satisfactory solution;

2. I am not familiar with some products of our company, and I am not proficient in the technological process of various equipment. Therefore, I am required to look at the technological process and be familiar with all kinds of equipment at ordinary times to avoid big mistakes in report data and other work because I am not familiar with the equipment. At the same time, I also hope that the company leaders can give me more learning opportunities.

20xx work plan:

In the new year, I should have new goals and requirements for myself. In the future work, I will work harder and live up to the trust of the leaders.

1, earnestly implement employee training to improve their theoretical level and business level.

2, study hard technology, constantly enrich themselves, solve the problems encountered in production, and better complete the tasks assigned by the company and the workshop.

3. Strengthen the treatment and preventive measures of process accidents to improve predictability and prevention. Do a good job in controlling nonconforming products and take corrective measures.

With the continuous development of the company, we can expect that our work will be more arduous, the requirements will be higher, and the knowledge we need to master will be higher and wider. To this end, I will work harder, study hard, strive to improve my cultural quality and work skills, and strive to open up a new situation in my work and make due contributions to the development of the company!

2.202 1 employee's personal work summary

In the busy work, unconsciously it is the end of the year. In retrospect, I have entered the big family of Unicom for half a year. After half a year's work, as every salesperson of Unicom, we deeply feel the hot air of Unicom's vigorous development and the spirit of employees' hard work.

It is hypocritical to say that you have devoted yourself to work with the same enthusiasm since you came to the company. It can be said that the process of work during this period is also a process of constant adjustment and maturity of my own mentality. At first, I felt that as long as I give full play to my special skills, no matter what work I do, I won't feel hard. But ask yourself, why did I apply what I have learned in the first place? What's your specialty? I just didn't know my position when I first joined the work. Without a trace of psychological preparation, the company arranged for me to collect information and knowledge, and then arranged for me to take up my post and really work. At first glance, it seems that this job is boring and unremarkable. It is easy to finish the work, but it is not easy to do it well and use all the knowledge functions flexibly. Therefore, I gradually understand that I have the opportunity to develop my talents and increase my knowledge in all positions. If we can do the most ordinary work with full enthusiasm, we can also become the most exquisite workers; If you do a good job with indifference, you are just a mediocre craftsman.

The adjustment of mentality makes me more aware that no matter what I do, I must do my best. Whether this spirit can determine the success or failure of a person's future career. If a person understands the secret of avoiding hard work through hard work, then he has mastered the principle of success. If he can make active efforts everywhere, he can enrich his life experience in any position.

Secondly, make a summary of my work in the past six months.

First, earnestly implement the post responsibility

Earnestly perform their duties, clarify tasks, take the initiative, and strive to complete on time with good quality and quantity. At work, they always understand their responsibilities as a service industry and treat their internal and external work equally. They should not be careless or negligent about the work arranged by the leaders. When accepting a task, on the one hand, we should actively understand the intention of the leader and the standards and requirements that need to be met, and strive to complete it ahead of time within the required time limit, on the other hand, we should actively consider and supplement it.

Second, correctly handle customer complaints and solve them properly in time.

Communication tools are essential business, and product defects are common, so salesmen should correctly treat customer complaints, such as the business of user complaints, which is even worse, and should be handled carefully. In the process of introducing and explaining business to users, salesmen should strictly follow the national standards and the company's activities and services. When receiving a customer complaint, he should first carefully record the customer complaint and make an oral statement. If it is not handled well, it should be reported to the leader and relevant departments in time. After receiving the instructions from the leader, it should work out a response plan with the personnel of relevant departments and communicate with customers in time to make customers satisfied with the treatment plan.

Third, there is no end to learning

Pay attention to your career development and learn more. Pay attention to professional knowledge. Occupation is only the continuation of students' occupation. It is important to apply theoretical knowledge and vocational and technical knowledge to work flexibly and further improve and sublimate.

Fourth, even the most basic work needs constant innovation and progress to improve work efficiency.

A large part of my work is related to Unicom's business knowledge application and business operation ability. I thought it was easy to work here. It's easy to understand, but it's not as simple as I thought. I found that I learned a lot of knowledge and skills here, which further cultivated my communication skills. Of course, with the deepening of my work, there are more new contents waiting for me to learn and think.

Of course, there are still some shortcomings in my work, such as paying too much attention to the progress of the work and not taking into account the comprehensiveness of the work. In the next work, I will do my job well in line with my seriousness and sense of responsibility.

In short, I will take the company's business philosophy as the coordinate, combine my knowledge background with the company's specific environment, use my energetic and receptive advantages to learn business knowledge and technology, and do my bit for the company's development.

3.202 1 employee's personal work summary

There is always an expectation for the summary. Every time I sum up my work, I always feel impetuous. I carefully review what I have done in the past six months or a year, what has made me grow, what has made me gain something, and what is of great significance to me. When all the work is listed in a long form, it always gives me a sense of accomplishment that I can't express. The joyful mood is accompanied by full self-confidence, and the uplifting mood makes me more energetic in the face of future work.

In the first half of this year, for me, many jobs have different challenges from before, which is a test of my working ability.

First, a new experience! Shoot a promotional film

Because of the need of work and the trust of leaders, I first contacted and made a promotional film. From a complete layman to the final production success, the pressure can be imagined. Although I haven't learned to draw sounds and shadows, this software is relatively easy for me to use. I don't think technology is a problem. The production of promotional videos is more about thinking.

If a promotional film has no thoughts, no feelings and can't touch itself, how can it touch others? If you can't impress others, the promotional film is meaningless.

In February, Shenyang Real Estate Development Association and China Business Morning Post jointly hosted "Shenyang Summit of China Brand Real Estate", and "xx Direction Forum" became my first work. This promo is only 2 minutes and 42 seconds, but it marks a solid step on the road of VCR and another breakthrough in my work.

After my first experience, in March, at the "Chinese Business Morning Post 3C Industry Elite Friendship Association", I made another promotional film: "We are on the road together". This time, I learned from the last experience. I used many effects, whether it was the change of the lens or the transition of the scene. Coupled with the wonderful soundtrack, the whole film is not only gorgeous, but also highlights the brand building of Huashang Morning Post.

In fact, the production of every promotional film is a spiritual experience. It is necessary not only to integrate a large amount of information, but also to design and plan in your mind, so that the film produced can be exquisite and organized. And you can't make the audience feel tired. How to always catch the audience's eye is a very skillful thing, which needs to be exercised in the future work.

Second, the master's road! Ultimate PPT

I really wrote a lot of reports in the past six months, such as the evaluation report to General Manager Yan in June 5438+ 10 and February, the group work report to General Manager Liu, "Building an excellent special issue team", and the reply of the Group Audit Department to "Facing the competitive value to win". These reports are very common and common in technology.

In February, the brand department monitored the publication of Shenyang newspaper xxxxxx for the first time and responded quickly. Within a week, it quickly made a trial analysis report and a weekly analysis report.

The release of this report, from the arrangement and entry of newspaper news and advertisements, to the collection of relevant information, the investigation of advertising examples, and finally to the release of the report, has condensed the hard work and sweat of all employees in the whole department. The brand department moves quite quickly. The content of the report is also quite interesting. This is the first time that the brand department has added news layout analysis to the usual advertising monitoring and analysis. Strive to enable newspaper leaders to fully and intuitively understand the newspaper xxxxxxx.

In addition, on February 8, the leaders of the Provincial Tourism Bureau visited our newspaper. Under the pressure of time, two reports were rushed out, namely "Integrity Tourism in Liaoning" (a brief case of activities) and the introduction and business activities of "China Morning Post". As time is tight, I can't speak with icons well. Therefore, in the template selection of these two reports, I chose a more solemn and elegant template, paid attention to the sense of design, made great efforts in some small places, and made simple modifications to make the whole report look solemn and elegant without losing its aesthetic feeling.

In March, under the direction of the department director, in order to attract car customers, I wrote "Chinese Morning Post car advertising planning-presented to xxxxxx" and "Chinese Morning Post influence-presented to XXXXXX".

In these two reports, the former boldly uses colors, adopts a green and fresh style, and uses trapezoidal elements throughout, creating a brand-new style, breaking the shortcomings of a single PPT picture and using many skills in text typesetting. In terms of content, it is not only limited to the performance of data, but also adds personality analysis to make the report more full.

The latter follows the PPT template promoted by Huashang Morning Post, and its style is solemn. More on the use of data, we have extracted diversified data for the products of automobile customers, and demonstrated the reader advantages of Huashang Morning News from multiple angles.

In addition, in March, the "Furniture Trade-in Activity" and "Furniture Trade-in Survey Report" of the Home Furnishing Division were also my favorites. This time, I chose to design my own report template, which was inspired by the background board of Nielsen Consumer Forum. Trade-in of household appliances is more common, and trade-in of furniture is only this year. I searched some online, mainly in Beishangguang and other places. Judging from the evaluation of activities, it seems that such activities are still difficult to implement. So this report, I hope that no matter from the template to the content, can give people a "win" atmosphere and state. So I chose blue and white as the main color and China chess as the element. I hope that business and newspapers will win-win, in China and in Shenyang.

In April, the highlight came, and the real estate division negotiated with xxx Bank. I made a 6000-word text draft into PPT "Lighting xxx Planning Scheme". This report is my personal breakthrough. Screening content, highlighting key points, text typesetting, visual charts, visual arts, logical organization, and combining these organically, although time is tight, the report made is wonderful. It is the representative work of my PPT report in recent years. Even if I look back now, I can still feel the surging blood and boiling emotions when I write.

Many people ask me, how is such a beautiful PPT report made? I think this thing is actually like learning Chinese. It's definitely not possible to cram at the last minute. You should work hard at ordinary times. Only by accumulating more at ordinary times can people's inspiration break out at critical moments.

Everyone can become a master as long as you put your heart into it.

Third, research is king! Break the limits of thinking

In the first half of the year, the layout monitoring research in cooperation with CCTV market research is still in progress in an orderly manner.

In order to better monitor the quality of the questionnaire, we are required to participate in every link of the survey implementation period, from the training of interviewers to home visits, and then to the later questionnaire review.

Whether it is the confirmation of the previous questionnaire or the outline of the reader's forum, in order to make the data obtained from the survey more targeted, we have communicated with Zhang Head Office for many times and solicited opinions from relevant departments for many times, so that each survey is close to the needs of various departments, effectively solving the problems in news work, and striving to make the results of each survey play a positive guiding role in the news work of newspapers.

This year, the Chinese Morning Post was revised. On the second page of the survey, we also added a series of questions to the questionnaire, hoping to give a perfect answer after the report was released. The distribution research with HC Network is still going on. Judging from the data performance, the number of family subscriptions and retail market share of Huashang Morning Post have improved to varying degrees. In addition, the brand department still insists on the monthly retail market distribution research. In June, we re-selected the monitoring booth to get a diversified understanding of the voice of the first-line market.

In March, the brand department assisted the exhibition department in formulating the "xx Chinese Morning Post xxxxxxx Participation Demand Questionnaire".

In the CNRS database, the brand department broke the original regular report and no longer divided the data of each issue into "analysis of readers' advertising value" and "influence of Chinese morning post" step by step. At the same time, he also wrote a report on the influence of China Morning Post and the report of luxury people for luxury people, paying attention to luxury goods and high-end newspaper readers, which further enhanced the brand image of this newspaper.

At work, the most terrible thing is being imprisoned by thoughts. Rigid thinking can only make people stop. Only by breaking the limitations of thinking can we give full play to our strengths and show our advantages.

In the future research work, we must not be limited by ideas, and we must strive to break through innovation.

Fourth, the details determine success or failure! Highlights in triviality

1, electronic magazine xxxx. At the beginning of the year, under the guidance of newspaper leaders, the brand department coordinated the content and the general office compiled the electronic magazine xxxx. From the determination of personnel, to the division of each section, the determination of the person in charge of each section, the planning of publishing process and so on. On the internet, it is very difficult to collect information in each period, because the specified content is selected from a large amount of information, and the requirements for timeliness are very strict. We have always insisted on four questions. Although the magazine has not been officially released for one reason or another, it cannot erase our efforts and sweat.

2, SUV car brand 4S shop inquiry. This is the work in June, mainly to find the 4S shop corresponding to the SUV brand currently sold in Shenyang. The work is not difficult, but it is complicated. After receiving the task, the brand department began to search online, comprehensively screened the information lines of several automobile professional websites, and finally successfully completed this work. In this process, every search, copying, sorting and checking is a spiritual dance.

3. Analysis of XXXXXX Commemorative Gold Publication outside XXXXXX Evening News. This is also a temporary job. Input amateur advertisements and news of 1 16 version, and finally sort out the framework, which is convenient for leaders to fully grasp the advertisements and news of commemorative gold periodicals.

The work is not very difficult, but the requirements must be meticulous. A small mistake will make leaders make mistakes in understanding. It is often said that details determine success or failure. In trivial work, the pursuit of perfection in details will definitely make ordinary work a bright spot.

Five, run! boom period

Half a year passed like this, accompanied by some expectations and piety at the beginning of the year.

In the second half of xx, I will devote myself to my new job with more full mental state and work enthusiasm. I will continue to treat my work with a heart of innovation, change and breakthrough.

At the same time, more in-depth participation in special issues of various industries, and gradually establish and improve customer files of various industries to help the operation department manage customers. In terms of data, we should be more professional, constantly learn and enrich ourselves, and establish the image of professional authority of the department.

We should continue to advance our work.

4.202 1 employee's personal work summary

Adhering to the purpose of "serving the people", I have worked hard in my post for another year! This is the fourth spring and autumn since I joined the ranks of national civil servants. The work plan to help and create people's happy lives seems to be yesterday, and it must be summarized and sorted out today. In this year, I am still the boy who has not changed his original intention. Even though there were wrinkles on his face, I didn't let them crawl into my heart. Here is a brief summary of my personal work this year to make my future work clearer:

First, constantly improve moral standards and enhance theoretical literacy.

The fourth spring and autumn spent in the national civil service can be said to be another taste. It also made me deeply realize that to serve the people well, we must first improve our moral standards. In this year's work, I have been reading and studying Learning Ability and related theoretical books, in order to improve my moral level, be strict with myself and be lenient with others, and also lay a solid foundation for my theoretical accomplishment. These jobs are not so good in appearance, but I believe they can completely change my work attitude.

Second, constantly improve the professional level and improve their working ability.

Although what civil servants have to do is nothing more than "serving the people", there are also various divisions of labor in the queue of "serving the people", which leads to the cooperation of "serving the people". In particular, my post is a professional and technical post in the office. If you don't improve your professional level, you can't improve your working ability. In this year's work, I actively participated in various related trainings organized by the state and put the improvement of my professional level in a very important position. The final result can be said to be worth all my efforts. Improve your professional level and improve your working ability qualitatively!

Third, constantly improve the level of awareness and improve their social skills.

To say that this year's work has made me a little confused, I may have to ask questions about interpersonal relationships. Although I have worked here for four years, my relationship with my colleagues has not improved very well. I know that social skills are also a dimension of work ability test. Therefore, in order to solve this problem, I constantly improve my understanding level, try my best to accommodate everyone's different ideas and opinions, understand and be considerate of others, which can be regarded as improving my social skills to a certain extent.

5.202 1 employee's personal work summary

How time flies! Unconsciously, I have been working in Yi Ming Dairy Factory for more than two years. I have been working in the customer service department, visiting customers and consulting the parenting hotline. It seems like yesterday when I applied for the customer service department of our company, but during this time, I have learned a lot and matured a lot.

Many people may think that the work of customer service department is simple and boring, and it is defined as after-sales service, but it is not. The customer service staff of infant dairy industry also need to know all kinds of knowledge, such as nutrition, parenting and communication skills. The process of doing this job will also affect a person's personality and improve a person's psychological quality. No matter what major or job you studied before, you should start from scratch when you come to our group. Standing on the same starting line, we can truly understand the endless truth of learning.

Regular health visits to new and old customers in Yi Ming are the daily tasks of every nutritionist in the customer service department. Facing the repetitive work every day, we nutritionists should do our own jobs well. First of all, we should have patience and sincere working attitude. In this information age, the market competition is fierce, and it is not surprising that competing companies will call back customers. Many customers may receive one or more return visits every day. How can we make the other party interested in our service?

First of all, we must understand that in the process of communicating with customers, although not face to face, our tone and expression can be felt by the other party. A weak or expressionless conversation may lead to ignoring or even refusing to listen to you. On the contrary, your smiling service makes the other party feel kind, thus shortening the distance between us and our customers. Also, in the process of communication, we should grasp the topics that customers care about and give customers the most cutting-edge information, such as hand, foot and mouth disease, according to the different ages and seasons of the baby, which is so popular; The latest parenting information and the fastest information trends, give special feeding guidance.

Answering the 400 hotline makes me more patient than calling. In terms of personality, I also lost my anxiety and immaturity. Many times, we can't bear the emotional venting of customers at first. With the scolding or even swearing of customers, a person's emotions will be involuntarily excited, and sometimes his voice will be raised.

I remember once, a male client called to answer the phone. It was a fierce "rapid fire". It probably means that the company will do activities in the local area, and there will be gifts after purchasing a certain number of products. At that time, the salesperson told me that the gift had been sent temporarily and gave me an iou, which will be replenished later. But when I came back, I saw my friends also participated in the activity, but I was able to get the gift, so the male customer went to the supermarket without asking about the situation.

During the communication, he kept repeating how noisy he was when he went to the supermarket, and how Yi Ming's reputation would be tarnished if he didn't receive the gift immediately. I have always stressed the need to use force against the shopping guide and repeatedly confirmed who is answering the phone here. The more customers talk, the more excited they are, and their emotions are out of control. They said that if they didn't receive gifts again, they would come to the company to make trouble, and in the end they would be like shopping guides. My voice became stiff and loud because of worry and anger, so I can't say what my plan is. I have no clue to persuade her not to go to the shopping guide, and the other party doesn't listen to the explanation at all. On this phone call, I was very confused and lost the key point. I was not only angry, but also failed to calm the mood of my customers. Afterwards, under the guidance of the leader, I realized that the incident was not handled properly, which made me realize that the most basic condition for being a customer service staff is to calmly and rationally deal with all kinds of complaints from customers.

Gradually, I learned to think from the customer's point of view, think from the other side's point of view, think from another angle, and never intensify contradictions. Many times, customers just want to vent. The more they talk, the angrier they get. In fact, what they say is not as serious as what customers express. Calm, first of all, learn to listen patiently and appease customers, understand the ins and outs of the incident, analyze it with customers, and solve the problems reflected by customers as soon as possible. When you meet unreasonable customers, you should also learn to analyze and sum up experience with your colleagues and encourage each other. On the one hand, you can relax yourself, on the other hand, you can prepare your colleagues to solve problems for customers as soon as possible and prevent entanglement. In many trainings, we are growing and maturing, learning to adjust our emotions and treat our work and life with a positive and optimistic attitude. We are wronged and want to cry. We are angry and want to vent. However, we are not discouraged and have not given up. Training is the most important motivation for success.

The market in Yi Ming is getting bigger and bigger, more and more customers choose Yi Ming, and the questions of customer consultation are becoming more and more professional and profound. At this moment, we urgently need to learn more and more professional things by ourselves. So, we used our spare time to study baby feeding, baby growth and early education, pregnant mommy books, and consult relevant maternal and child websites to enrich ourselves. Then customers call the hotline, seeking not only the guidance of feeding knowledge, but also the complaints and suggestions about the content, products, activities and service attitude of the future market. We will do better after continuous charging.

Our customer service department has the largest number of people in the logistics department. In this big family, we feel the care of leaders and the unity of colleagues. In this big school, we exercise ourselves, improve ourselves, learn from each other and communicate with each other. More importantly, we are also the window of the company. We must constantly improve and keep up with the development of the company. I believe our customer service department will be more and more excellent.