Keywords knowledge service; Archives management; modal analysis
introduce
The knowledge service file management mode mainly refers to the reasonable and effective management of users' files in enterprises. This service management model was first produced according to the requirements of enterprises. Archives management mode is particularly important for the service industry, especially for China Telecom, China Unicom, China Mobile and other information service industries. These companies have a large number of users, high requirements for information confidentiality, and the daily file management work is particularly arduous. They need a more reasonable and scientific file management mode to meet customer needs and improve file management efficiency. The quality of file management will also have a great impact on the future development of enterprises.
Background of 1 file management model based on knowledge service
1. 1 Requirements put forward by the development trend of the times
The rise of knowledge economy conforms to the trend of the times and is an important symbol of the times. Different from the traditional economy, knowledge economy is a combination of knowledge and information technology, which directly depends on the production, use and distribution of knowledge and information. Knowledge management gives full play to the role of knowledge in economy, and through knowledge innovation and application, it constantly conforms to the requirements of knowledge economy for "unprecedented attention to knowledge value", and then becomes an important management paradigm and conforms to the development trend of the times.
In order to realize the knowledge management strategy, all departments, especially the archives management information department, need to provide various information services for enterprises through archives management knowledge to meet the needs of customers' archives management and give full play to the value of knowledge and information.
In the fierce market competition, if we want to gain market advantage and realize sustainable development in the fierce competition, we must make full use of strategic, unrepeatable and unique resources. This unique resource mainly refers to the knowledge within the enterprise. This kind of knowledge is produced in the long-term development of enterprises, and is usually inseparable from the strategy, management and culture of enterprises. Through document management, there are both explicit knowledge and tacit knowledge. Therefore, through the continuous innovation and optimization of file management, we must tap enterprise file resources, use file knowledge to promote the sustainable development of enterprises, promote the healthy and reasonable development of enterprises, and finally realize the competitive strategic service of enterprises.
1.3 The increasing knowledge demand of users
The traditional file management itself has many disadvantages. Due to the backwardness of technology and management, it is difficult to meet the needs of customers for file information management. Therefore, we should constantly innovate the file management mode, improve the efficiency of file management, and constantly meet the needs of customers for file management. We should be user-centered and demand-oriented, improve the importance of enterprise archival information, regard archival information and knowledge as important intangible assets of enterprises, improve the management requirements of archival information and knowledge, and continuously accumulate archival information and knowledge, so as to meet the needs of users for archival information and knowledge through archival knowledge accumulation, archival knowledge evaluation, service, organizational service, enterprise human resource management, system improvement and technical application.
2. The difference between the file management mode based on knowledge service and the traditional file management.
Because the knowledge service file management mode takes the knowledge management module as the file management code, scientific and reasonable work can be carried out through knowledge coding, and then a perfect and efficient user information file can be established. Different from the traditional file management, the knowledge service file management mode mainly focuses on knowledge files and takes personal data, information files, internal data and external information as the main management objects, while the traditional file management is all kinds of documents and copywriting produced in the process of enterprise economic activities; In addition, in terms of resource management, knowledge service file management can integrate all kinds of resources scientifically and reasonably, while traditional file management can not achieve effective integration of resources by classifying files and resources; Thirdly, there are great differences between them in service concept. Knowledge-based archives management takes users as the center to manage resources, while traditional archives management mainly takes archives institutions as the center and simply engages in archives management. The purpose of knowledge-based file management is to meet the needs of customers, help customers solve problems and provide more systematic and perfect file management knowledge on the basis of providing knowledge and information, while traditional file management mainly provides information for users to carry out their work. The core subject of knowledge-based service file management is professional team, while the subject of traditional file management is individual employees.
3. Research on archives management mode based on knowledge service.
The main theoretical basis of archives management mode based on knowledge service is knowledge coding and humanized service.
3. 1 knowledge coding
Knowledge coding is the main theoretical basis of archives management model based on knowledge service. Through knowledge coding, knowledge can be realized in a more standardized way, and relevant knowledge in archives can be integrated to realize information sharing and exchange, which can effectively improve the dominance of knowledge, transform invisible knowledge into dominance, and realize the ordering of archival knowledge. On this basis, knowledge can be classified, and then a relatively perfect knowledge base can be formed, so that in the application process, tens of thousands of pieces of knowledge information can be filtered through computer or artificial intelligence input to find out the needed information knowledge and provide information services for decision makers. At the same time, in order to query and record more knowledge, a special "opaque" knowledge case base has been established. The case base is mainly recorded by charts, and the knowledge in the business process can be clearly expressed by charts in the case base, so that charts and information can be unified and integrated to form an information knowledge base combining graphics and text. Only on the basis of knowledge coding can the file management model really promote economic growth and contribute to the development of market economy, otherwise it will only be "empty".
3.2 Humanized service
Humanized service is an important factor of knowledge-based archives management, which mainly emphasizes humanized service, provides customers with high-quality and satisfactory archives service through humanized service, and achieves people-oriented, reflects the humanized demand of service, takes the customer's demand as the ultimate service purpose, fully embodies the humanistic care of knowledge-based service in work, provides high-quality archives management service with high-standard service, continuously improves work efficiency on the basis of meeting customer's needs and ensuring customer's satisfaction, and finally realizes the operating efficiency of enterprises.
Humanized service is an important guarantee for enterprises to win the market. Enterprises should constantly strengthen personalized service and improve humanistic quality. On this basis, this humanized service is embedded into the knowledge coding theory and integrated into the theory of file management mode, and then the traditional file management mode is changed, and the humanized service is organically combined with the knowledge-based file management mode to show the service characteristics under the guidance of technological advantages, better realize the enterprise value and provide quality services for the society.
4. The popularization significance of archives management mode based on knowledge service.
4. 1 can enhance the core competitiveness of enterprises.
Manage archives as information resources and knowledge assets, and emphasize the full realization of archival knowledge value; By applying advanced technology, we can innovate and expand all business links of archives management, so as to provide better information and services, meet the needs of customers, promote our sustained and healthy development, and greatly improve the core competitiveness of enterprises.
4.2 can improve the status and role of archival work.
Emphasizing the combination of file management and business process, providing file information and knowledge services for business activities, and making file management move from backstage and auxiliary work to foreground and auxiliary work can greatly improve the status and role of file work.
4.3 It also has enlightenment and reference value for archives management of public institutions.
The knowledge-based service-oriented archives management model can adhere to the user-oriented, user-centered, and constantly improve its service quality to meet the needs of users. Moreover, the model is also instructive to the concept of archives management in administrative institutions, and has guiding significance and reference value to the archives management technology in administrative institutions in the future.
5 conclusion
With the further development of society, file management will play an increasingly important role in daily life, which requires enterprises to attach great importance to the implementation of file management mode in file management and gradually improve the effectiveness of file management through implementation.