Legal analysis: you can apply for a refund, and if there is a breach of contract, you can ask for compensation for breach of contract. Consumers' purchase of goods in Taobao is equivalent to concluding an electronic goods sales contract with the merchants, and the delay in delivery by the merchants should be regarded as a breach of contract by the merchants. If the merchant breaches the contract, the consumer can propose to terminate the contract, that is, apply for a refund. If there is an agreement on liquidated damages, the merchant may also be required to compensate for the liquidated damages. Article 577 of the Civil Code of People's Republic of China (PRC), if one party fails to perform the contractual obligations or the performance of the contractual obligations does not conform to the agreement, it shall bear the liabilities for breach of contract such as continuing to perform, taking remedial measures or compensating for losses. Article 578 Where a party expressly expresses or shows by his own behavior that he will not perform his contractual obligations, the other party may require him to bear the liability for breach of contract before the time limit for performance expires.

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