1 Provide information about library collections and electronic resources;
2. Answer the questions that users encounter when using online bibliographic query and various network databases;
Answer the knowledge about library and information.
For the contents that can't be answered in time by real-time consultation, and the contents that can't be answered in real time by email, telephone and other means, the reference service will reply to the consultation in the shortest time according to the actual situation of the library. If complex professional knowledge is involved or a large number of documents need to be delivered, the consultant will reply or deliver the documents by email, and the successful delivery time of the documents will be subject to the actual situation. Other service rules and user instructions will be implemented in accordance with the real-time consulting service specification of the National Library Reference and Consulting Alliance.
On the occasion of the Spring Festival, the reference platform of Kaifeng Library will be officially launched to serve the readers and friends. In order to provide users with documents intuitively and timely, and better provide reference service for readers and friends, Kaifeng Library has joined the National Library Reference Alliance, and readers can visit our library reference service platform through official website of Kaifeng Library.
Click "Reference" → "Joint Reference" on the homepage of the website to enter the alliance portal. Readers can use the service content and retrieval function of the National Library Reference and Consultation Alliance after registering the users of the Alliance.
Due to the limited instant messaging function of software such as WeChat, according to the requirements of alliance service, the platform will provide real-time consulting service through QQ. During the opening period, online real-time consultation will be open at 9:00- 16:30 every day. The library will try its best to solve the problems raised by users during the "real-time consultation". If the consultation question is complicated and cannot be answered immediately, the consultant will answer the user's delay question by email within 1 working day after consulting relevant reference materials.