In an instant, 20xx years have passed and a new year has begun. As a xx counter assistant in a department store, I summarized my work and stated my experience as follows. I hope you can give me guidance and advice.

After working in a department store for several months, I learned a lot from my work and learned to use my own mind to expand my language deficiency. There is also an understanding that as a salesperson, if you want to improve your sales ability, you have to work harder than others. The following is what I learned from my work.

First, in the sales process, salespeople play an incomparable role.

It is very important for salespeople to master sales skills. First of all, we should pay attention to the recommended purchase. In addition to showing and explaining xx products to customers, salespeople should also recommend such products to customers to arouse their interest in buying.

Second, as a salesperson, you can't recommend products at will.

Be more confident when recommending. Because only if you have confidence in yourself can you make customers trust the products they need. It also taught me that it is not as simple as recommendation. Also learn to match the characteristics of goods. Each product has different characteristics and different prices. Such as function, design and quality. When recommending to customers, we should emphasize its different characteristics. While recommending, we should also pay attention to the other party's reaction to the product, so as to promote sales in time.

Third, different customers have different purchasing psychology.

The same price is compared with quality, and the same price is compared. It is necessary to be suitable for people, truly make the customer's psychology transition from comparison to belief, and finally sell successfully. It is a very important link in the sales process to make customers have the belief of buying in a very short time.

Fourth, always maintain the quality that a salesperson should have.

Be customer-centered, because only when customers are satisfied can things be sold, and quality and attitude also determine whether you will attract repeat customers. Everyone wants to buy it happily and use it with confidence. You must make customers happy and willing to buy your products.

The above is my experience in my work. In the future, I will make a good work plan, sum up the shortcomings in my work in time, and strive to do a good job in the business of xx counter.

As an employee of xx counter in department store, I deeply felt the vigorous situation of department store. The spirit of struggle and progress of people in department stores.

Finally, I wish the department store more prosperity in the new year.

Personal work summary of sales staff Two years passed like water, time flies like an arrow, a glorious year passed in a blink of an eye, and a new year was ushered in during the busy time. In the past, there were pains and laughter, and sweat was more rewarding. In the past year, with the care and help of department leaders and colleagues, I successfully completed all the work and made further improvement in all aspects. The following is a summary of my work.

1, ideological and political performance

Actively study political theory through newspapers, magazines and books; Abide by the law and study legal knowledge seriously; I love my job, have a strong sense of responsibility and dedication, take the initiative to study professional knowledge seriously, have a correct working attitude and be serious and responsible. Love my job, be able to treat every job correctly and seriously, devote myself to work, serve everyone enthusiastically, abide by work discipline seriously, ensure attendance on time, have a high attendance rate, make effective use of working time, stick to my post, and need to work overtime to finish the work on time, so as to ensure that the work can be completed on time.

2. Performance of work quality

Finish the work with good quality and quantity, and the work efficiency is high. At the same time, I also learned a lot at work and exercised myself. Through unremitting efforts, my work performance has been greatly improved. Sales is an art. As a jewelry store clerk, we should always consider paying attention to language skills and let customers buy satisfactory jewelry.

3. Work experience

Prepare for the arrival of customers with a good mental state. When the customer enters or is ready to enter the store, stand up politely and greet the customer with a smile. They can also give some greetings, such as hello! Welcome to visit. Receive customers in time. When customers come to your counter, you should look at them with a smile and try to create a relaxed shopping environment for them. Fully display jewelry. Because most customers lack jewelry knowledge, it is very important for salespeople to show jewelry.

Take advantage of the opportunity of customers' questions to introduce jewelry knowledge as much as possible. The more customers know about jewelry, the more satisfied they will be after buying it. As the saying goes; Satisfied customers are the best advertisements, and the most influential advertisements are the people around them. Therefore, timing is very important. Seize the opportunity in the whole sales process, use the questions raised by customers, and seize the opportunity to introduce jewelry knowledge as much as possible.

Promote transactions. Because the value of jewelry is relatively high, it is not a small expense for customers. Therefore, before the final transaction, they are often under great pressure, depressed, indecisive, or even temporarily resettled, and may never come back after a word. This requires salespeople to take distracting methods to reduce the pressure on customers, such as talking about jewelry fashion to colleagues or customers' peers, and taking out several grades of jewelry boxes for customers to choose from.

After sales service. When the customer decides to buy and pay, the clerk's work is not over. Fill in the after-sales service first, introduce the knowledge of wearing and maintenance in detail, and spread some new jewelry knowledge at the same time. For example, if you don't wear it, please put this jewelry alone and don't pile it up with other jewelry. Finally, next time, it's better to replace the usual greeting with welcome. For example, may this diamond bring you a bright future, may this ring bring you a happy life and so on. Love words should be integrated into the sales process.

4. Shortcomings in the work and the direction of efforts

Summing up the work in the past year, although some progress and achievements have been made, there are still some shortcomings, and some work is not perfect enough, which needs to be improved in the future work. In the new year, I will seriously study various policies, regulations and business knowledge, and strive to raise my ideological awareness and work performance to a new level in an all-round way and make greater contributions to the development of the company. Finally, I wish the company better and better!

Job summary of three clerks As a cashier, I summarized the following contents:

As a shop assistant, we should have a good working attitude, a good hospitality attitude, warmly receive customers, understand their shopping needs, and create a warm shopping environment for customers.

Treat customers with polite language, speak with respect and kindness, don't speak loudly to customers, pay attention to your appearance and appearance, act generously and behave in a civilized manner. As a qualified cashier, you should always pay attention to the price changes, be familiar with the information of all kinds of goods in the store, especially the special goods, and sing, pay and find in the cashier process to avoid unnecessary troubles. When scanning the price, the commodity price should be consistent with the computer. If not, inform the business manager and the store to help adjust the price at any time. Don't miss, underpay or overcharge in the cashier process. Of course, there are also many shortcomings. Sometimes when you are in a bad mood, you will treat your customers a little more seriously, and sometimes you will contradict your customers, but you will try your best to maintain a good attitude at work.

In short, I am very grateful to the leaders for their support and help and for giving me a chance to work.

I believe that I will work harder and harder in my future work. Let's work together to make Beishan better and better!

Summary of the work of four shop assistants I have worked in xxxx shopping mall for more than a year. I have learned a lot in my work and learned to use my own mind to expand my language deficiency. There is also an understanding that as a salesperson, if you want to improve your sales ability, you have to work harder than others. Summarized the work completed in xxxx.

First, the importance of sales skills

In the process of sales, salespeople play an incomparable role, and it is very important for salespeople to master sales skills. First of all, pay attention to the recommended buying skills. In addition to showing and explaining products to customers, shop assistants should also recommend products to customers to arouse their interest in buying.

Second, have confidence in yourself.

As a salesperson, you can't recommend products casually. You should have confidence when recommending them. Because only if you have confidence in yourself can you make customers trust the products they need. It also taught me that it is not as simple as recommendation. Also learn to match the characteristics of goods. Each product has different characteristics and different prices. Such as function, design and quality. When recommending to customers, we should emphasize its different characteristics. While recommending, we should also pay attention to the other party's reaction to the product, so as to promote sales in time.

Third, try to figure out the customer's psychology

Different customers have different purchasing psychology. The same price is compared with quality, and the same price is compared. It is necessary to be suitable for people, truly make the customer's psychology transition from comparison to belief, and finally sell successfully. It is a very important link in the sales process to make customers have the belief of buying in a very short time.

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