You can contact customer service first to explain the replacement problem, and then go to the system to apply for replacement. The specific application process for replacement is as follows:

Demo mobile phone: glory 9X

Taobao version: 10. 17.0

1, open the mobile phone Taobao, first click on my Taobao in the lower right corner;

2. Click on the entrance of all my orders on this page. If you don't confirm the receipt, you can also directly click on the entrance to receive it;

3. Find out the exchange order inside, and click;

4. Click on the return item in the details page;

5. Click here to exchange goods;

6. Select the reason why you want to exchange goods and the specifications of the new product type to be exchanged. You can also modify the new address after selecting it, and then click Submit.

In this way, after receiving the goods you sent back, the merchant will replace them according to your application information.