Personal Summary of Shop Assistant's Work (1)
_ City _ Bookstore, under the correct leadership of provincial groups and municipal stores, with the care and support of the local government and education departments, and under the guidance of Theory of Three Represents Theory, is full of cadres and workers. Seriously study the Party's _ spirit, conscientiously implement Scientific Outlook on Development's requirements, unite as one, work hard, achieve sales of _ billion yuan, exceed _% of the annual plan, achieve profits of _ billion yuan, and successfully complete the profit target issued by superiors. What is particularly gratifying is that the sales of teaching AIDS reached _ million yuan, an increase of _ million yuan over the previous year, and the sales of general books reached _ million yuan, an increase of _% over the previous year.
First, strengthen corporate culture.
Building corporate culture is the soul of an enterprise. Good economic benefits come from good corporate image, and good corporate image depends on excellent corporate culture. Therefore, this year, our store pays close attention to the construction of corporate culture through various measures.
First, improve the service concept and show the "_" style. _ Bookstore is a "window" industry that serves the society, serves the public and sells spiritual products. Service attitude directly affects the image and reputation of bookstores. Therefore, we regard the continuous improvement of staff quality as the main task of establishing the overall image of the bookstore.
The second is to strengthen team building and unite "_" forces. Team is the essence of an enterprise. It is a great asset for an enterprise to have a staff with high political quality, strong overall concept, pioneering and innovative, and dedication to their posts. Therefore, we will further strengthen the construction of staff and enhance the cohesion and combat effectiveness of enterprises. We pay special attention to the study of political theory and cultural business of all employees in the store, and are actively preparing for the examination of star-rated salespeople in provinces and cities.
The third is to deepen enterprise reform and activate enterprise vitality. Through the reform, the management mechanism of the enterprise has been further transformed, the allocation of resources has been optimized, the internal institutions have been adjusted, and the personnel employment system has been established and improved, which has promoted the sustained and healthy development of the enterprise. Through these tangible work, employees' sense of ownership is unprecedentedly high, and they consciously unite around the store and concentrate all their energy on their work. Unity is strength, unity is victory, and all the staff think in one place, and strive to make all the work in our store go to a new level.
Two, do a good job in the subscription and distribution of teaching materials and teaching AIDS.
Our store always takes the subscription and distribution of teaching materials and teaching AIDS as the top priority of our store. Because teaching materials and teaching AIDS are the main pillars of our store, we must seize the limited opportunities and focus on the first priority. In recent years, the new and old employees of bookstores have made great efforts to distribute teaching AIDS for primary and secondary schools in the city. While ensuring "delivering books before class", they delivered books to school in an all-round way, achieving quality service. In particular, we have further intensified our work and set up a subscription and issuance leading group headed by the manager himself. After receiving orders for documents and teaching materials from provincial stores every quarter, immediately organize personnel to coordinate with the main leaders of the Education Bureau, so as to negotiate which version, which publishing house and which book are most practical for students before the meeting. Subsequently, * * * jointly organized a city-wide conference on textbook subscription, analyzed research problems, exchanged experience in the subscription of schools, and deployed the subscription and distribution of textbooks. Our work practice makes us deeply realize that in the process of textbook subscription and distribution, we should coordinate not only with the Education Bureau, but also with the principals and managers of various schools. In short, the relationship between the Education Bureau and its subordinates must be closely linked, so that Qi Xin can subscribe and distribute teaching materials together. Over the past year, due to our efforts, the number of supplementary books has greatly increased, and considerable benefits have been received. The distribution of teaching materials ensures that the books are delivered to the school before the start of school. For those books that are missing, wrong or short, we will replace them in time and make up the books in time. The warm and satisfactory service has been well received by the leaders and teachers of the Education Bureau, and now the cooperation with the Education Bureau is getting closer and closer. Recently, we jointly launched a * * * education * * construction activity with primary and secondary schools, extending the school library to bookstores. We also have a book card for primary and secondary school students, and students can use it to buy their favorite discounted books. This not only provides high-quality services for primary and secondary school students, but also brings considerable social and economic benefits to bookstores.
Third, strengthen management.
We always regard strengthening the operation and management of bookstores as an important task, spend money on the cutting edge, improve various rules and regulations, strictly enforce financial discipline, and make an inventory of teaching materials and storefronts every six months. Groups and individuals are responsible for any mistakes, so as to ensure that the accounts and materials are consistent, the financial bills are consistent, the statements are timely, the funds are settled in time, and the advance payment is timely. Especially in the work of assets verification, the store leaders personally grasped it, fully mobilized the enthusiasm of employees, and successfully completed various tasks. Teaching materials and stores are cost-calculated according to provincial regulations, and work efficiency is linked, so that more work and more pay are achieved, and all staff are appointed, and all departments have reached full capacity. In the second half of this year, more than 10 million yuan was invested to update bookshelves and improve the book selling environment. Now our store has become a chain store of Liaoning Book Distribution Co., Ltd. ... caring about the life of employees, fully mobilizing their enthusiasm and creativity, giving full play to their inherent potential, making employees truly regard the unit as their home, caring about enterprises, caring about management and sales, forming a United atmosphere and strong cohesion, comprehensively improving the ideological and political consciousness of all employees in the store, and truly turning the bookstore into a window of spiritual civilization and a post of quality service.
Fourth, strengthen the sales of ordinary books.
General books are the breakthrough of bookstore reform and the key to improve our core competitiveness. Facing the increasingly fierce competition in the book market, this year, our store has adopted a series of effective measures to focus on the sale of general books according to the distribution strategy of "promoting the sale of general books with key books and promoting the sale of general books with books for literature teaching and reading activities", and achieved good results. Specific practices:
First, increase the intensity of store work. In terms of purchasing, the purchasing volume of pure literature books has been appropriately reduced this year, and the purchasing volume of science and technology, social sciences, computers and industrial and agricultural books has been correspondingly increased, so as to win more readers with all-round books.
The second is to actively explore the rural market. In order to increase the sales of general books and meet the spiritual and cultural life of the people in the city, our store has studied many times and tried its best to formulate marketing measures to increase the variety of books and change the disadvantages of unreasonable book variety structure and less purchases. Shops must be diligent to meet the needs of readers in many aspects and at many levels.
The clerk actively and enthusiastically serves the readers, and the books are neatly arranged, so that the readers have a brand-new feeling as soon as they enter the door, and the books are arranged up and down frequently. In order to increase the variety of books, we went to _ _ and _ _ to purchase goods many times, which solved the difficulty of not purchasing goods in the province. Actively carry out book competitions, organize employees to carry out activities on holidays, open doors early and close doors late, hang slogans indoors, and give books and teaching AIDS a 10% discount and a 50% discount, so that readers can get benefits. In order to actively respond to the call of "Reading Festival" sponsored by _ Provincial Party Committee Propaganda Department _ Provincial Press and Publication Bureau, and thoroughly implement the "Reading" nationwide reading activity advocated by the Municipal Party Committee, the Municipal Government and the Propaganda Department of the Municipal Party Committee, our store held a nationwide reading activity with the theme of "Bathing books and passing on civilization" from May/KLOC-0 to June/KLOC-0. Before the event, the general manager of City Bookstore and the manager of City Bookstore personally led relevant personnel to buy books in _, _ and other places, and * * * bought more than 4,000 kinds of books and 10000 copies, which laid a solid material foundation for the national reading activity.
At 9: 00 a.m. on May 1, Minister of Propaganda Department of the Municipal Party Committee _ and Secretary of the Youth League Committee _ came to the bookstore to participate in the activity and delivered a speech, which opened the prelude to the national reading activity in our city. After that, a series of rich and wonderful cultural activities were carried out, bringing a "cultural feast" to the citizens of our city. According to the situation that parents choose several good books as precious gifts on Children's Day every year, combined with the actual situation of our store, we have actively organized the supply of goods since May this year, and organized more than 3,000 kinds of children's books to enrich the shelves to meet the needs of young readers and parents to send good books to their children. These more than 3,000 kinds of children's books cover the diversity and unity of knowledge, fun, entertainment and education, firmly grasp the current hot spots, and provide rich reading choices for children. Young adults must read, world fairy tales, classic fairy tales, sunshine boy series and so on are all displayed in the store. At the same time, in order to give back to young readers, the activity of "Children's Readers Selling Books at 60% Discount" was specially launched, that is, from May 25th to June 30th, children's readers bought all books at 60% discount in stores. All the staff of the bookstore went out of the store one after another and sold books in good faith in schools, sports fields and other activities, which received good social and economic benefits.
Personal Summary of Shop Assistant's Work (2)
The calendar of 20_ years is about to turn over. Over the past year, under the correct leadership of provinces and cities, with the strong support of local county committees, governments and relevant departments, our store has worked hard to study and practice Scientific Outlook on Development, closely focused on the tasks assigned by provinces and cities, worked hard with one heart and one mind, started a harmonious business and developed scientifically, and achieved a double harvest of "three civilizations" and "two benefits".
Facing the increasingly fierce competition in the book market, this year, our store has adopted a series of effective measures to focus on the sale of general books according to the distribution strategy of "promoting the sale of general books with key books and promoting the sale of general books with books for literature teaching and reading activities", and achieved good results. Its specific practice is:
First, rationally adjust the book variety structure.
In terms of purchasing, the purchasing volume of books on science and technology, social sciences, computers and agricultural science and technology has been correspondingly increased, and the book structure in stores has been actively adjusted, forming a reasonable stocking system combining conventional books, mobile books and bestsellers in an inverted pyramid shape.
Second, do a good job in standardizing network services and improve service quality.
Taking the "Star Salesman" selection activity of the distribution group company as an opportunity, the "Compare and Have a Look" activity was carried out in the whole store, which formed a good atmosphere of learning first and catching up later, further enhanced the service awareness of all employees and improved the service quality.
Third, combine internal and external marketing to expand the sales of general books.
This year, we have further strengthened our market awareness and increased our out-of-store sales. At the beginning of the year, every employee was given an out-of-store sales task of _ yuan, which was linked to the performance, prompting everyone to go out of the store and strive to expand the general plan sales. At the same time, we actively organized and carried out a series of book promotion and exhibition activities: during the Spring Festival, we held a book fair to welcome the Spring Festival. The Golden Holiday Book Fair is held during the May Day holiday. "Happy Growth" Children's Book Fair was held on June 1st. A joint exhibition of teaching AIDS for primary and secondary schools will be held in spring and autumn. Let parents know the importance of reading through the power of "parent-child project", thus prompting parents to lead their children to study together and set off a reading climax in our county. Through the above series of various promotional activities, relying on the festive atmosphere, we will create market benefits and increase sales. While doing a good job in store sales, we will do a good job in the subscription and distribution of books for primary and secondary school students in the county with the theme of "parent-child project" and "my motherland". And successfully held a speech and essay contest for primary and secondary school students in the county with the Education Bureau, which had a good social effect.
Four, increase the publicity of books, audio-visual products and other commodities.
This year, our county education bureau and Shanghai TV station organized a fixed column of Education World. Every week, new books will be introduced to readers in prime time, some promotional information will be released on holidays, and some teaching AIDS will be recommended to primary and secondary schools in the county in spring and autumn, which will promote the sales of general books.
In short, in this year, with the joint efforts of all store employees, gratifying achievements have been made, and next year's achievements will be even more brilliant.
Personal Summary of Bookstore Assistant (3)
With the snow falling on New Year's Day in 20_, 20_ has quietly become history. Looking back on the past year, under the leadership of the store manager, all my colleagues and I sincerely United and helped each other. Qi Xin worked together to maintain and publicize the good image of the bookstore with her good work performance, successfully completed the sales task for the whole year, and made her modest contribution to the social responsibility of spreading knowledge and culture in the bookstore.
As a bookstore assistant, I hold the belief that readers are God. In my daily work, I smile at every reader who enters the store and take the initiative to introduce and find books for them. Whenever I successfully find the books that readers need, and see readers' satisfied smiles and affirmation of my service, I feel as happy as they do, and my sense of work accomplishment arises spontaneously.
While doing a good job in the store, in order to connect the store with the market, I fully carried forward the spirit of not being afraid of hardship and tiredness, did a good job in the book group purchase of municipal party and government departments and units, fully tapped the sales potential of the store, expanded the sales channels, and greatly exercised my ability. Here, I would like to express my sincere thanks to the store manager and colleagues for their strong support and encouragement in the group purchase work! Although the group buying work is hard and tiring, it is full of challenges and brings me happiness and a great sense of accomplishment. In the new year, I will, as always, do this work better and more solidly!
Looking back on the past 20 years, I have received meticulous care and help from the store leaders and colleagues, both in life and at work. Say thank you sincerely! In particular, the store manager gave me great trust and patient teaching during this year. I am deeply grateful! The big family of the store has brought me great joy and happiness. I have never felt lonely and lonely. In the new year, I will work with you, under the leadership of the store manager, earnestly perform my duties and go all out to work hard for a more harmonious and innovative sales performance of the store!
Personal Summary of Shop Assistant's Work (4)
In 20_ years, under the correct leadership of the manager's office, with the strong assistance and support of various departments, and with the concerted efforts of all the comrades in the bookstore, Qi Xin, Xinhua Bookstore successfully completed all the economic indicators issued by the store, and other work in the store was also carried out smoothly. The annual work is summarized as follows:
First, the optimization of bookstores and the increase in the variety of standing books have greatly promoted the position distribution of general books.
In recent years, with the care and support of the store leaders, Xinhua Book City has managed internally and molded its image externally, and its store has taken on a new look. In 20 years, the store invested in the expansion and reconstruction of Xinhua Bookstore, which expanded the bookstore scale and optimized the book purchasing environment. The business area has reached 1500 square meters, the storefront is spacious and bright, and there are more than 40,000 kinds of books, which effectively enriches the book inventory, promotes the sales of general books in the store, and significantly improves the economic and social benefits. The total annual sales volume of ordinary books in Xinhua Bookstore is 1.
The second is to issue _x, promote bestsellers and sell IC cards outside the store, which has expanded the market share and promoted the sales of general books.
In recent years, due to many factors, such as the size of outlets, the variety of sales, the quality of store services, etc., the sales of general books in Dongcheng have grown slowly. Give full play to the advantages of stores this year, increase inventory varieties, and integrate store sales into the work details such as recommendation and display of key books and bestsellers; Decorate the storefront with new book posters, bestseller lists and decorations, beautify the environment, create a scholarly atmosphere, improve marketing effects and increase storefront sales; We carry out diversified sales methods, such as group donation, direct sales and IC cards. All employees run the unit in pieces, place orders, find relationships and do work, and the sales outside the store have achieved remarkable results. Among them, Jiang Zemin Wenxun has issued more than 2,300 sets, with a sales volume of more than 250,000 yuan; Learning Reader for Building a Socialist Concept of Honor and Disgrace and 500 Questions for Building a Socialist Concept of Honor and Disgrace have issued more than 200 copies, with a sales volume of more than 20,000 yuan.
Third, market-oriented, strengthen store sales management.
Market-oriented, maintaining a good stock of books is the premise and foundation to promote the sales of general books. In practical work, we should overcome the extensive mode of "big advance and big retreat", excavate and find bestsellers, focus on books that are often sold, pay attention to books that are sold daily, clean up unsalable books in time, optimize inventory structure and meet market demand; According to the season, regional characteristics, reader characteristics and other factors, timely analysis of market changes and sales trends, to determine the variety and quantity of goods; Pay attention to tracking the sales of key books and stock up; At the same time, it also pays attention to the training of purchasing experts and sales promotion backbones, and requires salespeople to change their service concepts, study deeply, improve their internal quality and external image, flexibly use the whole province's chain system modules, analyze the growth rate, return rate and inventory structure of different varieties in book sales, guide and improve general book sales on the basis of correct market analysis, and improve market satisfaction and customer satisfaction.
Fourth, overcome many difficulties and run the book fair well.
This year, I participated in the book fair of Workers' Cultural Festival of Electric Power Bureau twice, and sold 28,000 yuan for changing cards. I participated in the book fair of No.1 Middle School Campus Art Festival and the economic and trade technical fair, and sent personnel to participate in large-scale exhibition activities many times to support the work of the store. Run the unit to send orders, send books to the door, and go to the electric power bureau for exhibition. We try our best to overcome difficulties and save costs.
Fifth, improve the quality of shop assistants and strengthen the image construction of window.
Everything a salesperson says and does is directly related to the window image and public image of the bookstore. We require every employee of Xinhua Bookstore to pay attention to his own image when receiving readers, be loyal to his duties, be polite to others, treat others sincerely, serve warmly, and not discriminate, ridicule or satirize readers, and show his personal charm and good image of the enterprise to every reader who enters Xinhua Bookstore with good moral cultivation.
Problems and shortcomings of intransitive verbs
1, the skill level and professional quality of sales staff need to be improved, the quality of personnel is poor, the sense of post responsibility is weak, the sense of serving readers and collective honor is not strong, and there is a lack of professionalism;
2. Insufficient standardization and standardized management of stores, and many rules and regulations cannot be completely implemented;
3. Incomplete purchase varieties, insufficient supply of best-selling varieties, incomplete market information and untimely arrival;
4. store marketing has outdated means, low distribution rate of general books, weak sales of electronic audio-visual products and poor market development ability.
Seven, 20_ year work plan
Continue to do a good job in standardized store management, book purchase and sale management and store services to promote the sales of general books;
Market-oriented, in-depth research, comprehensive analysis, prediction and recommendation of key books and bestsellers.
Personal Summary of Bookstore Assistant (5)
With the snow falling on New Year's Day in 20_, 20_ has quietly become history. Looking back on the past year, under the leadership of the manager, I sincerely United with all my colleagues, helped each other and worked together to maintain and publicize the good image of Xinhua Wenxuan Jiangbei Store with my good work performance, successfully completed the annual sales task, and contributed to the social responsibility of the bookstore to spread knowledge and culture.
As a bookstore assistant, I hold the belief that readers are God. In my daily work, I smile at every reader who enters the store and take the initiative to introduce and find books for them. Whenever I successfully find the books that readers need, and see readers' satisfied smiles and affirmation of my service, I feel as happy as they do, and my sense of work accomplishment arises spontaneously.
While doing a good job in the store, in order to connect the store with the market, I fully carried forward the spirit of not being afraid of hardship and tiredness, did a good job in the book group purchase of municipal party and government departments and units, fully tapped the sales potential of the store, expanded the sales channels, and greatly exercised my ability. Here, I would like to express my sincere thanks to the store manager and colleagues for their strong support and encouragement in the group purchase work! Although the group buying work is hard and tiring, it is full of challenges and brings me happiness and a great sense of accomplishment. In the new year, I will, as always, do this work better and more solidly!
Looking back on the past 20 years, I have received meticulous care and help from the store leaders and colleagues, both in life and at work. Say thank you sincerely! In particular, the store manager gave me great trust and patient teaching during this year. I am deeply grateful! The big family of the store has brought me great joy and happiness. I have never felt lonely and lonely. In the new year, I will work with you, under the leadership of the store manager, earnestly perform my duties and go all out to work hard for a more harmonious and innovative sales performance of the store!