Free service in the whole region: the first to third floors of Hangzhou Library are open areas for readers, with newspaper/book/CD borrowing area, special literature area and children's borrowing area. Open-shelf service is implemented, covering all people of all ages. Documents in the area are read without documents and lent out free of charge.
City-wide loan and return: provide loan and return, reservation, delivery and service of documents in 13 districts and counties (cities) in Hangzhou public library service system.
Special services for different groups of people: provide children with toys, intellectual enlightenment, habit formation, parent-child reading and other services to meet their intellectual development and all-round development needs; Carry out public welfare teaching assistant activities to help primary and secondary school students complete formal education plans; Set up cultural salons, theme book fairs, book recommendations, famous lectures, works exhibitions, literary appreciation, scientific popularization and other public welfare social and cultural activities and reading promotion activities to meet the needs of ordinary adults for lifelong education, cultural leisure and emotional exchange.
Information and historical data service: according to the needs of users, it provides high-quality information services such as literature retrieval, reference consultation and subject research, including topic selection service, editing and publishing of local documents, ancient books, literature, history and philosophy, and identification and restoration of ancient books. Provide knowledge and information support for personal research and academic development of institutions; Provide special consultation for the government and industry.