I used to think this was normal. After all, experience takes time to explore and accumulate. However, after reading the latest book Zero Seconds published by Yuji Akayu, who has worked in McKinsey for 14 years, I changed my mind: learning to communicate effectively can actually improve work efficiency.
The picture comes from the internet.
"Zero-second work" is the secret that Chi Yuyou announced how to complete such a huge workload and efficient work to the maximum extent. It is one of the introductory teaching materials for beginners to cultivate professional habits, and some experienced professionals can be used as one of the reference books to improve their working methods.
The zero-second working mind map produced by Iris Lin Jiujiu.
Chi Yuyou attributed the low work efficiency to this, and gave solutions and skills, but it is worth noting that eliminating communication barriers is also a part of improving work efficiency. This may be overlooked by many people. In my opinion, if a novice in the workplace masters communication skills and methods, it will pave a broad road for his career.
1- Listening carefully to others' speeches can advance the work faster.
On the surface, it takes more time to listen to others carefully. How can it be faster?
Communication between people at work is very important for mutual understanding and care. Listening carefully is a respectful attitude, which also means that you are willing to communicate with each other calmly, and it is easier to gain the trust of each other and make them like themselves. This is what psychology says.
In terms of time cost, only by listening carefully to others' speeches can we correctly understand the meaning expressed by the other party, and finally push forward the work smoothly and avoid wasting unnecessary time.
2- Summarize your message into 3-4 main points.
This scope of application is mainly used when speaking at meetings or delivering information one to one.
Many newcomers are afraid to speak at the meeting when they first enter the workplace, especially when all the staff are in a meeting. They are afraid that speaking badly will leave a bad impression on everyone, and there is no hope of promotion and salary increase in the future.
If you summarize the prepared speech at the meeting into 3-4 points, write it down in your work notebook. Once you really talk, get nervous or forget the words, you can remember them by looking at your notebook.
3- The information that should be conveyed should be conveyed directly.
This refers to some bad news, such as your own needs, dissatisfaction and demands.
For this kind of information, many people feel embarrassed and dare not say it, which delays the work progress and increases their redundant workload.
However, this message should be conveyed. Get to the point, leave a frank impression and form your own style, and you will get the understanding and respect of others. The time saved can be used for other work, and the efficiency will definitely improve.
4- Enjoy the agreed content in written form * * *
In work, it is inevitable that there will be differences, and sometimes even oppositions. If you want to advance your work at this time, Xiong Ji thinks that "you must write down what you agree on the spot, read it again, and confirm to the other party whether there is any deviation in understanding."
This method is a skill that every newcomer should learn, and it is also one of the amulets.
As for the written form, it can be meeting minutes, emails or memos.
5-A condescending attitude is the root of all evil.
Xiong Ji said, "The most common and serious problem in communication is the condescending attitude, which means taking it for granted that you are in a better position, showing contempt for each other and saying something demeaning to each other.
The psychological root of the seemingly condescending attitude is "no confidence in yourself, which is always caused by pressure". This attitude will not make the work progress more smoothly, but it is disgusting.
Such a person needs to understand "how to gain self-confidence", so it is suggested that he can take notes on A4 paper to think about the following questions:
What are you good at?
Why not have confidence?
When do you feel particularly insecure?
Who is particularly insecure in front of?
Who are you particularly confident in front of?
Who is always confident around you? Why?
Take notes on A4 paper. Refer to my article: With this method, I am no longer afraid to share my article with my friends.
6- Positive feedback: When employees and team members achieve excellent results, praise and thank them or comfort them.
What Chi Yuyou shared here is a kind of benign communication, so what is needed is also positive feedback.
People like to be appreciated and affirmed. For example, if I write in a simplified Chinese book, I will be happy for a long time when I receive a "like".
What impressed me deeply was the first time I participated in high-intensity training. During the intermission, the general manager of the company bought doughnuts to make afternoon tea for the participants. This kind of material comfort, in the eyes of us who were tired and hungry at that time, was like a long drought!
7- avoid dealing with some people: make sure you don't get along; A person full of malice; Some patients.
Is there such a thing as affinity between people?
Chiyu Yuji thinks it exists. When two people get along, they will feel very comfortable, happy and relaxed, and they will talk endlessly.
But people are not so lucky. They always meet people who get along well and work together.
Therefore, be clear about who you don't get along with, don't force yourself to run in, or try to work with people you get along with, and your work efficiency will be significantly improved.
Of course, there will be some "little people" in the workplace, who are either hostile to you or the work you are doing, or the other person has some kind of morbid personality.
Dealing with these three types of people can also promote work, but the speed will be much slower.
So if you want to work efficiently, you must stay away from these three types of people.
The book "Working in Zero Seconds" is not very clear to some people, but for me who have worked in public institutions and private enterprises, this book speaks a lot of my heart. The reason is probably the cultural commonness between China and China, which leads to the highly consistent performance of Japanese people in the workplace, especially in the way of communication.
When entering the workplace for the first time, instead of understanding the "hidden rules" of the workplace in various forums, it is better to calm down and read this book and establish your own systematic professional habits.