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Know from: e-commerce intellectuals (the most easily overlooked transaction evaluation details for beginners to open stores)
Taobao buyers want to complain about the seller's fake success. What proof is required? The manufacturer's certificate or some official certificate of what you need to buy is difficult and useless. Few buyers complain that the seller's fake goods are successful and no one wants them or there is no reason to return them within 7 days.
Taobao received fakes, and Taobao customers said that they did not provide enough evidence to pay the seller. How to complain? How to complain about Taobao sellers selling fake goods 1 Keep valid evidence. If you find that you bought a fake, the first step is to collect evidence, take photos of the goods from all angles with a camera, and have a chat record with the merchants through Alibaba Want Want for use when complaining.
2. Negotiate with the merchants and inform them after collecting evidence. At this time, remember to contact the merchant through Ali Want Want. When communicating, be careful not to fall into the chat trap of the merchant. Make it clear on Ali Want Want that the goods sent to you are fakes, and ask the merchant why they are fakes and why they are inconsistent with the previous description. Put the blame on the merchant side.
3 ask the merchant to return the goods. If the merchant has no reason to refund for 7 days, but there is no fake one loses three, and the third party conducts quality inspection, then the merchant is required to refund and bear the freight.
Ask the merchant for compensation. If the merchant participates in the fake one and loses three, the merchant is required to pay twice the actual price of the goods in addition to the refund, and bear the logistics costs of the goods involved. If the merchants participate in the third-party quality inspection, they are required to pay twice the payment and bear the logistics costs.
5. Complain about Taobao. If there is no agreement between the above-mentioned return or compensation and the merchant, you can complain to the merchant. All kinds of evidence need to be submitted when complaining, and Taobao service personnel will make a ruling based on the evidence provided by both parties.
6. Complain to the Consumer Protection Association. If the decision made by Taobao does not achieve the desired result, it is suggested to complain to the Consumer Protection Association, and the merchant and Taobao can complain together. Complaining about merchants is because they sell fake goods, and complaining about Taobao is because of poor supervision.
7 logistics sends the goods back. If an agreement is finally reached through the above methods, the goods will be logistics back to the merchants. Remember to keep the logistics documents to avoid business default.
8 check the refund. After the merchant refunds the money, check it in time to avoid the amount error.
Matters needing attention
When negotiating with the merchants, pay attention to the time and don't delay too long, because the compensation for a false claim and three third-party quality inspections is only valid within 15 days.
False one loses three. Third-party quality inspection does not include all goods. Before negotiation, you need to check whether the goods you buy are within this range.
Will Taobao buyers be blocked if they complain that sellers sell fakes? If the complaint is successful, they will deduct 24 points and close the store directly.
However, very few complaints were successful. If a quality problem is detected, it is not genuine and must be authorized by a brand certificate.
Does the seller need to provide real evidence when the buyer applies for a fake refund? After receiving the goods returned by the buyer, if the parcel is abnormal when signing, you should contact the buyer actively, inform the specific situation, and do a good job in obtaining evidence (such as taking photos and explaining the situation of the third party, etc.). ) and refused to refund. Refuse the visa directly if you don't return it! If no consensus can be reached, you can ask customer service to intervene if necessary.
What evidence do you need to complain about Taobao sellers selling fakes? As long as you complain and provide fake proof, Taobao will accept it, and apply for Xiaoer's intervention after the complaint. After that, Taobao Xiaoer will let the merchants prove that the goods they sell are real, and will ask the merchants to provide real and effective certificates, such as brand authorization, quality inspection report, purchase bills and other supporting materials. If the merchant can't provide it, it will be punished.
There must be purchase records, purchase invoices and evidence to prove that the purchased goods are fake and shoddy products. The main reason is that online shopping can be returned for seven days without reason, and it can be returned directly.
The buyer complained that the seller was selling fake goods. What proof do you want? It is best to provide evidence of the formal department after taking photos. After the complaint is successful, the seller's baby will be demoted, and in serious cases, it will be removed from the shelf and fined.
It is best to provide evidence of formal department appraisal after taking photos. After the complaint is successful, the seller's baby will be demoted, and in serious cases, it will be removed from the shelf and fined.
It is best to provide evidence of formal department appraisal after taking photos. After the complaint is successful, the seller's baby will be demoted, and in serious cases, it will be removed from the shelf and fined.