Tips: The refund period is for your reference only, and the specific refund period may be affected by banks, payment institutions and other related factors.
1.JD.COM online payment and POS card payment order refund. If bank information is involved, JD.COM will handle the refund according to the regulations formulated by banks and relevant institutions. In order to ensure the safety of the customer's account amount, we will arrange for the original card to be refunded.
2. Orders for company transfer or cheque payment need to be confirmed with customer service personnel before company transfer. At present, JD.COM only supports returning the company account originally paid by the customer. Please forgive the inconvenience.
3. The refund will be paid by JD.COM Card/Jingdong. The COM E card cannot be directly converted into cash and will be returned to JD.COM Card/JD.COM. COM E card paid in about 1 working day.
Extended data:
JD.COM Mall application return process:
1, apply for operation steps on the computer:
Log in to jd.com website (www.jd.com), enter "My Order", and click Repair/Return under customer service to open the home page of repair and return. Click "Apply" to return and repair. Please wait patiently after successful submission, and your application will be accepted by professional after-sales personnel. (as shown in the figure below)
2. How to use it on mobile phones:
Open the JD.COM app client, apply for after-sales, click my > Return/After-sales > and fill in the return information before submitting. Please wait patiently after successful submission, and your application will be accepted by professional after-sales personnel.
JD。 COM: description of refund cycle.