Article 16 Security deposit:
Merchants must pay a deposit when operating in Tmall. The deposit is mainly used to ensure that the merchants operate according to Tmall's rules, and pay liquidated damages to Tmall and consumers according to Tmall service agreement and related rules when the merchants violate the rules. The renewal merchant must pay the deposit for the next year in one lump sum within the time required for renewal in the current year; Newly-signed merchants pay the current year's deposit in one lump sum when applying for settlement. According to the nature of the store, the deposit amount is as follows:
(1) Brand flagship stores and specialty stores: 65438+ 10,000 yuan with TM trademark, all of which are 50,000 yuan with R trademark;
(2) Franchisees: RMB 654.38+RMB 5,000 with TM trademark, all RMB 654.38+RMB 5,000 with R trademark;
(3) Description of special categories:
1, store flagship store, deposit 1.5 million yuan;
2. The deposit for franchisees operating special goods (such as fruits and imported goods) that have not applied for registered trademarks in Chinese mainland is 6,543,800 yuan+0.5 million yuan;
3. Tmall operates the category of "books, audio and video", and the deposit collection method is: 50,000 yuan for flagship stores and specialty stores, and 65,438+10,000 yuan for franchise stores;
4. Tmall trades "services" and "electronic ticketing vouchers" with a deposit of 6,543,800 yuan;
5. Tmall operates the category of "medicine" with a deposit of 300,000 yuan;
6. The deposit for "online games and QQ", "telephone communication" and "tourism" is 1 ten thousand yuan;
7. Tmall operates the first-class category "new car/used car" under the category of "cars and accessories", with a deposit of 6,543,800 yuan.
The first-level categories included in the Tmall merchant category can be found in the Tmall merchant category list.
(4) When the margin is insufficient, the merchant needs to make up the balance within 15 days. Tmall, which is overdue, will supervise the merchant stores until they are filled.
Article 17 Annual technical service fee (hereinafter referred to as "annual fee"):
Merchants must pay an annual fee when operating in Tmall. The annual fee is divided into 30,000 yuan or 60,000 yuan according to the first category. See the annual fee table of Tmall 20 14 technical service fee for details of the annual fee standards corresponding to the first-class categories. 20 14 annual fee for continuing business must be paid in one lump sum before February 26th, 20 13; The newly-signed merchants pay the annual fee of 20 14 in one lump sum when the residence application is approved.
(1) Annual fee refund:
In order to encourage merchants to improve service quality and expand business scale, Tmall will conditionally return the annual technical service fee to merchants. The return method refers to two indicators: store rating ("DSR") and annual sales (excluding freight and other first-class categories), and the return ratio is 50% and 100%. The specific criteria are:
DSR shall be no less than 4.6 points on average during the agreement period (including expiration and unexpired termination, if the actual operating period is less than one year); And reach the annual sales and corresponding return ratio of each technical service fee in the annual fee table of 20 14 tmall technical service fee (if the agreement is valid in a natural year, the annual sales of 20 14 are not included in the annual sales). The annual fee refund is calculated according to the actual operating period of 20 14 years, and the specific amount is subject to Tmall statistics.
Annual sales refers to the sum of all orders of the merchant in the "successful transaction" state within the validity period of the agreement. This amount does not include freight, nor does it include the amount of transaction failure caused by rights protection, after-sales and other reasons.
(2) Annual fee settlement:
1. The annual fee will not be refunded if it is retired due to illegal behavior or qualification fraud.
2. Notify the other party to terminate the agreement as agreed, and return the annual fee to the natural month according to the actual operating period, and calculate the specific annual fee to be returned according to the actual operating period.
3. If the agreement between the merchant and Tmall is valid within 20 14, the annual fee of the current month will be exempted in the first month of settlement, and the annual sales of the annual fee will be accumulated from the first day when the merchant opens the store; If the agreement between the merchant and Tmall is valid within a natural year, the sales in the year other than 20 14 are not included in the annual sales.
4. After the agreement is terminated, the annual fee shall be returned and settled.
5. For the category of "new car/used car", the annual technical service fee shall be implemented according to the Tmall service agreement signed by the merchants.
The sales amount other than 20 14 is the order amount whose "Transaction Successful" status is not in the calendar year of 20 14.
(3) Cross-category entry:
On the principle of high, pay the annual fee according to the category with the highest amount; However, in actual settlement, it shall be returned according to the standard corresponding to the category with the largest turnover from the settlement date to the settlement date. The annual fee corresponding to the category added in the business process is inconsistent with the original annual fee, and the merchant must make up the difference.
Eighteenth real-time deduction of technical service fees (hereinafter referred to as "commission"):
Merchants operating in Tmall need to pay a certain percentage of their sales (excluding freight) for technical services. See 20 14 annual fee table of technical service fees for Tmall's articles for details.