However, my job is not as simple as I thought. I work from 8:00 a.m. to 12:00 a.m. every day, and my task is complicated. However, it is gratifying that I can read my favorite books, and after two weeks of work, I have a thorough understanding and understanding of the work of the bookstore.
I. Work content
When we first started working, we novices had special training every afternoon. The training teacher is a little sister, but she is very strict with us. Every day, she will focus on reminding us about the memory of books and related selling points. Looking at the piles of books on the shelf, I can't help but feel dizzy and scared. With my familiarity with these books, I can not only lead my clients to find the books they need quickly, but sometimes recommend them to buy some books, so I began to like this job slowly.
There are all kinds of books on the shelves of the bookstore, including literature, science and engineering, chemical engineering and so on. Moreover, my major is foreign languages, so I pay special attention to foreign language books in bookstores. Every time new goods come in the bookstore, I will look up foreign books specially. So after a few days of observation and memory, I have a comprehensive understanding of the foreign books in the bookstore, which laid a solid foundation for my later shopping guide. The following is the general work of American novices:
1. Book receiving and warehousing
Originally, I thought it would be easy to work in a bookstore, just counting books and leading customers. I didn't expect to ask us novices to move books, which undoubtedly requires some labor. With the development of society, parents pay more and more attention to their children's education, so summer classes are launched one after another, which undoubtedly brings rich profits to bookstores. So in the summer vacation, the bookstore is busier. Almost every day, new goods come to the bookstore. Every time a new product comes, we novices have to pick it up, then count it, put it on the shelves and put it in storage. Unloading is relatively simple, but be sure to put the same books together for easy counting and shelving. Although counting doesn't need a lot of manpower, you must be careful not to make mistakes, or you will be in big trouble. If there is a shortage, you have to pay for it yourself. It is not difficult to put books on the shelf, just put the relevant books in the right place, but as a shop assistant, you must be quite familiar with the books in the bookstore, and you must know which books are out of stock and which books are not popular with the public. So, which books are missing should be made up in time, and which books can't be sold should also be reminded to the boss. The hardest thing is to put the books in the warehouse. We have to move so many books box by box to the warehouse. Every time we move the goods, more than a dozen of our brothers and sisters sit on the ground like prisoners who have just been released from prison, panting and feeling that their bones are falling apart. But every time we move the goods, the day's work is easy.
Attach magnetism
All new books should be magnetized before they are put on the shelves. The so-called magnetic sticker is to stick a special magnetic stripe in the back cover gap of the book, which is also a safety measure to prevent the book from being stolen. If you want to take the book out of the bookstore without degaussing, the scanner at the door will automatically give a harsh "beep" sound prompt. This also reduces the work pressure for the security guards at the door. Books with magnetic stripes can be added to the shelves.
3. Shelving and placing of books
The placement of books on the bookshelf is not random, let alone sitting in the right position. Very particular. Some books that are out of stock only need to be replenished and put in the original space. However, some highly recommended or discounted books should be put on the shelves alone and posted on Shanghai newspapers (for example, as long as they are in 9.9 yuan), so as to better attract customers' attention. For newspapers and magazines, these books that people buy every day should be placed in a prominent position, so that customers can reach them at their fingertips. This not only saves customers' precious time, but also brings huge profits to the bookstore.
4. Shopping guide
Relatively speaking, shopping guide is the easiest part of all work and the most eloquent part. However, not every novice has the opportunity to do this part of the work. The boss should choose a few people as shopping guides according to our specialties and performance at work. Others are responsible for receiving goods, counting and warehousing. Fortunately, I became a shopping guide by virtue of my knowledge of foreign books in the bookstore, and I no longer have to pick up the number of goods. Just lead customers to find the books they need every day and give some advice occasionally. Even so, we can't ignore it, because the image of the shopping guide directly represents the overall image of our bookstore. So I want to cover everything from appearance to internal cultivation. I was a little nervous when I first started shopping, because my eloquence was not good and I was not good at communication. But with the demands and urgent demands of customers, I gradually relaxed my mind and became more and more confident. Take one or two examples from my shopping guide: a student who just graduated from Grade Three is very interested in foreign languages and wants to be a translator in the future, but what bothers her is that her oral English is not very good and she can't pronounce a few sounds well, so she wants to buy a book to practice her oral English well. But picking and choosing just doesn't know which to buy. Seeing that she was so entangled, I went forward to ask about her recent situation. Knowing her present situation, I provided her with some methods to practice oral English and recommended her to buy a practical book to practice oral English. Looking at the moving eyes of my primary school sister, I feel extremely happy. Serving others is really a very happy thing. There is also a young mother who wants to buy some English books for her daughter in the third grade of primary school, but she doesn't know what books to buy, so I recommend her to buy some English cartoons, which are practical and interesting, and children learn faster. I also suggested that she buy some dishes for English teaching.
Second, the harvest and sentiment
1. Harvest and summary
In this job, I have a relevant understanding of the workflow of the bookstore and some contact with books of various brands. Through observation and thinking, I found that more and more students and parents pay more attention to foreign language learning. Such as foreign language books and magazines. Very popular in bookstores. Among them, the most popular reading is "Beautiful Reading of New Concepts", and the books by the authors of New Oriental are also very popular. Some books and periodicals suitable for practicing oral English are also very popular, such as Li Yang Crazy English. It is good for people to attach importance to English, but don't neglect the study of mother tongue. A person who can't learn his mother tongue well will never learn English well, because there are similarities and differences between English learning and Chinese learning. Only by mastering their similarities and differences can we learn English better. At the same time, language learning is also a kind of mutually promoting learning. As long as we master their mysteries, we can learn everything. But what makes me sad is that there are no books about practicing calligraphy in the bookstore. There are fewer and fewer people who may buy it, and bookstores no longer order more. As we all know, calligraphy has been handed down in China since ancient times, with a certain history. However, how many of us can practice good calligraphy now? If we do not pay attention to the inheritance and development of our own culture while propagating and learning other countries' cultures, it is not only a great sorrow for our ancestors, but also a great shame for our ancestors.
2. Understanding of social practice
This job is the first job in my life. Although it is very hard, sometimes I really want to give up, but I have been insisting. I know that if I give up now, I won't succeed in the future. Through this job, I not only have a certain survey of the market, but also realize the hardships of making money and the pleasure of serving others.
During the summer vacation, I worked in Chen Xing Bookstore near Jinggangshan University. My position is not high. I was just an ordinary salesman at that time, in layman's terms, selling books for bookstores. Although the salary is not high, I am still happy to work in this bookstore-selling books, because selling books in this bookstore can not only read all the books for free, but also learn a lot that I can't learn in school.
First of all, I learned to be polite and smile. When I work in a bookstore, I often deal with many readers. The bookstore owner taught me to welcome readers with a smile, and at the same time, I should actively and enthusiastically introduce the books they want to buy. In this way, people who love books will feel that our bookstore not only has an atmosphere of learning and reading, but also is very warm. Therefore, book lovers often choose to come to our bookstore to read and buy books instead of going to other bookstores to read and buy books. In this way, our bookstore has increased its income.
Thirdly, I also learned some sales skills. The quality of books is better, which is the most fundamental and the key to the life and death of bookstores. It is necessary to "fake one and accompany three" to reassure consumers. At the same time, the price of books should not be too high and outrageous. We should respect the law of market price changes, as long as we can earn a certain profit. In this way, book lovers can come "one thousand times". Only in this way can our Chen Xing Bookstore improve its competitiveness and remain invincible forever.
Finally, I also learned to establish good interpersonal relationships with people around me. The bookstore where I work has other salespeople besides me, because our bookstore is relatively large. During my work in the bookstore, I established friendly friends with other salespeople. We learn from each other, help each other, encourage each other, support each other and make progress together. We are really happy to work together.
I suggest my classmates, if they don't go home during the summer vacation and want to find a job, come and work in our Chen Xing Bookstore! The door of our Chen Xing Bookstore is always open for you.
Summary of Bookstore Social Practice The one-month social practice has come to a successful conclusion, and what happened during this period is worth recalling. Because of this, I use this experience to record and summarize my work during this period, not just to complete the task, but more importantly, to find an experience written by my inner voice, and also to get some inspiration from my recorded words in future practice.
Because the school holiday time is relatively late, so I find the receiving unit of internship is also hitting a wall everywhere. Finally, I got a precious opportunity in a bookstore-Tongxing Culture Bookstore.
My working hours are from 8: 00 am to 5: 00 pm. I assist in book inspection in the library department and act as a "book guide" in the afternoon, that is, I recommend or help customers find books. During this period, I also slowly discovered something.
There are many books with various brands in the bookstore, and it is found that the training series of books for studying in New Oriental has been selling well, mainly because the teachers and authors of New Oriental have studied this field deeply. The textbooks required for the courses in New Oriental School are also the better books sold in the store, such as: New Concept Series, PETS Series, Longman Grammar Series, etc. As for English reading materials, not many students come to buy them (according to my observation). Instead, parents buy more books for their children, but most of them are limited to books that can arouse students' interest in reading, such as Harry Potter series. In terms of audio-visual products, some classic film and television works that can practice oral English and listening are very popular, such as Broken Blue Bridge, Forrest Gump, Friends, Prison Break and so on. And the new oriental back words in Tomorrow's East also enjoy a high reputation.
Relatively speaking, New Oriental's CET-4 and CET-6 books need to be improved. Spark is very popular in vocabulary books, and the overall design, layout and entry connotation of Spark vocabulary books are worth learning. Although the books in the fourth and sixth grades of New Oriental have been promoted and there are special bookshelves, there are few candidates when I observe them. Similarly, the New Oriental Postgraduate Entrance Examination series books are not very popular.
The biggest consumers on holidays are primary and secondary school students. Schools and teachers will recommend extracurricular reading materials to students at the beginning of holidays. Parents will take their children to the bookstore to buy books as if they had received an imperial edict. Recommended extracurricular reading books can really increase students' knowledge and cultivate students' sentiment, but if children don't like reading books after buying them and parents don't have time to tell their children to study hard, what's the difference between these books and waste paper? Reading some extracurricular books during holidays is very helpful to children's physical and mental health, but it can't be standardized.
Ask the children. Children can choose what books to read according to their personal preferences, and they can't be hard and fast. Among the extracurricular reading materials I am responsible for, 100,000 Why's, Five Thousand Years in China, Romance of the Three Kingdoms and other books are very popular among junior students, and the colorful patterns in the books are the main reasons for attracting children.
I found some minor problems when I was working in the bookstore. First, some old children's books are not favored by customers because of paper and other reasons, and often can't be sold for a long time. New books keep coming in, and old books are still on the shelves, which makes the originally narrow space more crowded. If the bookstore can get rid of all these hard-to-sell books at a low price, I believe it can still make room for new books. These books are just inferior in paper, and they were published a year or two ago. If treated at a low price, I believe it can still attract consumers. This not only allows the old books to be sold, but also solves the problem of a large number of overlapping books, and also makes the bookshelf look more comfortable and convenient for shopping guides to find books. Why not? Secondly, some books often encounter quality problems, or are damaged, missing, or wrong in content, and the sold books will be returned, which will affect the reputation of the bookstore! If the publishing house is strict with typography and proofreading, I believe such a thing can still be avoided. Students buying missing pages or wrong books will inevitably affect their study. Therefore, I hope that many publishing houses can strictly control the quality in line with the principle of being serious and responsible, so as not to harm the interests of readers, bookstores and publishing houses.
When you walk into the bookstore, you will find a sentence behind the cashier's room of the bookstore, "Pursuing Excellence and challenging the limit". I think this sentence applies not only here, but also to every industry and every post. There is always a common feeling between jobs.
A month is neither long nor short. It is the bookstore that has deepened my understanding and closeness to my works. Bookstore is the front position, other departments are the rear, from different departments in the rear to the battlefield, we fight together, which is full of sweat, but this is the joy we gain when we work together.
I learned a lot in this practice.
One: As a bookstore staff, you should have a sense of responsibility.
At work, I learned that the work of shopping guide is not so simple. When customers have needs, they should explain them carefully and patiently. Unlike shopping guides, customers are familiar with every place in the bookstore and don't know the types of books, so the staff of the bookstore are required to solve problems for customers and find books that meet their needs.
Two: In the future work, we should work hard.
Handling books and sticking magnetic strips in bookstores are two "arduous" tasks. Carrying books to the designated place is also a manual labor in the bookstore, ranging from five or six to hundreds, which is the task of every staff member. Sticking the magnetic stripe requires the staff to be careful. In fact, these jobs are not very tiring, just very relaxing. Shopping guides have to stand in the bookstore for eight or nine hours every day, which is inevitably boring, and the work of carrying and pasting magnetic strips undoubtedly adds a lot of fun to shopping guides.
Three: learn to be modest and ask others for advice.
When I first arrived at the bookstore, I was puzzled to see a wide variety of books with different names. It takes great efforts to write down so many titles and positions. When I saw that the owner of the bookstore could skillfully find the books that customers needed, I remembered the discount figures clearly, and I couldn't help but feel respect in my heart. I guess I'll have to ask him more. After the guidance of my boss, I quickly adapted to my new job and recorded the categories and locations of books. It is true that there are elites in all walks of life. If you want to better adapt to the new job, you must ask for advice with an open mind. Only the old shopping guide who is familiar with the work can guide the new shopping guide, so that the newcomers can adapt to the work more quickly and let them devote themselves to the busy work as soon as possible.
The internship in the bookstore was short, but it left a deep impression on me. Especially the colleagues I work with, make me feel very cordial. Colleague, this is the first time I have used this word. After I came to the bookstore, I learned packaging for the first time, recommended books to customers for the first time, and worked in the bookstore for the first time. I clearly realized that only by personal experience can I master it better. When we participate in social practice, we can constantly exercise ourselves and accumulate work experience in practice, so we are required to take every social practice seriously and lay the foundation for better work in society in the future.