In 2022, how to write a summary of the work of the property company in the first half of the year? Did you leave quietly for a period of time and unconsciously manage the park for half a year? Over the past six months, there have been gains and achievements, but there are still shortcomings. The following is a summary of the work in the past six months and the focus of the work in the second half of the year.
I. Basic services
(A) the basic situation of the park
A little.
(2) Reception at the front desk
Reception and daily affairs in the first half of 20xx * *1491piece. The courier received 1588 pieces in half a year, and sent a total of 33 pieces. Give 30 warm tips for various matters of car owners.
Second, service improvement.
(a) Detailed sector
In April, the company adjusted the relevant personnel of the customer service center and put some outstanding personnel in suitable positions. In order to better serve the owners, the company set up a quality and planning team. The quality team shall supervise all departments to prevent various incongruities. The planning team helps the customer service to plan various activities and bring more spare time to the owners.
(2) Express delivery business
With more and more residents in the park, the amount of express delivery into Blue Mountain is also increasing. Considering that it is the Internet age, the number and quantity of online shopping will only increase rather than decrease. In order to facilitate the owners, the customer service center began to collect express delivery for the owners. I can't understand it since the trial operation in April. Up to now, collecting express delivery for owners has become a special service of Lanshan Yazhu Community, which has been well received by the majority of owners.
Community culture
1X year itself is a year of service, and doing a good job of service is one of the key tasks in 1X year. In order to enrich the owners' spare time life and improve the quality of life, we constantly strengthen the construction of community culture.
Advocating to be a civilized entrepreneur in the park, promoting socialist spiritual civilization and moral fashion, and actively carrying out colorful cultural and sports activities will help strengthen contact and communication with entrepreneurs and help realize the service concept of "serving with heart and creating happiness".
In the first half of 20xx, activities such as "Boiling Laba Porridge" on Laba Festival, "Writing Spring Festival couplets" on Spring Festival, "Cooking Yuanxiao" on Lantern Festival, "Sending Carnations on Mother's Day" and "Making Zongzi" on Dragon Boat Festival were held.
Third, major events
(1) house delivery
In April of the first half of the year, the last 14 house in North Block was delivered. From the purchase and arrangement of delivery materials, from the layout of delivery site, from the training of delivery personnel, every point is the responsibility of the owner and the contribution of the property owner. Up to now, 283 households in building 14 have been handed over to 324 households.
(2) unified closed balcony
Considering the characteristics of Maanshan City, the company agreed to close the balcony in Lanshan Yazhu Community. 2. In March, we began to prepare the relevant agreement on balcony edge sealing, as well as the style of balcony edge sealing and the choice of manufacturers. Because many owners registered and signed an agreement to close the balcony in the early stage, the balcony was too concentrated in April, and the manufacturers were too busy. The property helps the owners and manufacturers to coordinate from the middle, which increases the quality and speed of balcony closure for the owners.
In 2022, I worked in the property front desk for half a year, which made me gain a lot, but I didn't expect half a year to pass so quickly. It ended before I could react, and the second half of the year began slowly. In the first half of the year, I made a summary of my work for half a year.
First, be responsible for your work.
It is normal to work every day, and it is my responsibility to do a good job. I will finish the company's arrangement on time every day, and I will do my own thing according to my own ability. I won't rush forward, and I won't do anything harmful to the interests of the company. The company not only provides us with jobs, but also gives us a very good working environment. To this end, we must make the company pay back and make ourselves meaningful, instead of becoming a burden to the company and treating the work strictly. Always finish what you started, not impatient, not blind and not casual, and not responsible for yourself. The company gave me the position of front desk, because I believe I can make achievements in this position, win benefits for the company and win the recognition of customers. Our front desk has repeatedly represented the company's image and attitude to a certain extent. When communicating with customers, I always maintain a professional smile and professional ethics, do not take advantage of customers, and do nothing that harms their interests. Consider the problem from the customer's point of view and analyze the problem from different angles. Being responsible for others means being responsible for yourself and the company. I always follow this line and never touch him. These responsibilities are reflected in my daily work. I use my own efforts and sweat to do what I should do.
Second, keep pace with the times and always learn.
There is a lot of knowledge at the front desk, the times are progressing, and the job responsibilities will also change. Although our front desk will not change soon, I am always ready to seize the opportunity of learning at work, learn from customers, colleagues, customers' manners and skills, keep a heart of constant exploration and pursuit, work hard, always pay attention to relevant news and entertainment, and always make various preparations. It is said that the times are progressing, and we should also make progress together. The work at the front desk seems simple, but there is a lot of knowledge in it. Only by constantly improving, constantly going in, being positive, learning more, doing more and asking more questions. Don't be lazy, don't fool around, let yourself live a full and happy life. Every time I feel my progress at work, my heart is full of joy. Every success can make me more confident in myself and more willing to learn and arm myself, so that I can keep pace with the times and improve my ability at all times.
Third, shortcomings
Lack of work experience, not as handy as old employees. Facing customers who need help, they always feel timid, afraid to face the fear that they can't do well, lack understanding of themselves, have a sense of responsibility for their work, but often make some small mistakes. These shortcomings hinder my work, make my work not smooth and make people very angry. I already know these problems, and I will correct them. By constantly practicing and helping the work, I strive to do everything for myself. I am inexperienced, timid in learning, and exercise my courage. After doing my work well, I will check it carefully several times to ensure that I will not make mistakes.
I have gained a lot from my work in the first half of the year, and I have a clear goal plan for myself in the second half. I can feel my progress, and I will do better in my future work.
In 2022, how to write the work summary of the property management company in the first half of the year? In the first half of the year, with the instruction spirit of the group and the joint efforts of all employees, the company successfully completed the planned work in the first half of the year. The work of 20xx in the first half of the year is summarized as follows:
First, continue to strengthen standardized management.
In the first half of the year, the branch continued to implement the spirit of the Group's standardization instructions and continued to carry out standardization work in an all-round way. First of all, the general manager of the company adjusted the thinking of standardization work, and incorporated the implementation of standardization into one of the main work contents, requiring all functional offices and management offices to recognize and attach importance to the importance of standardization work, starting with details, and truly implementing standardization work at every work point.
Secondly, the branch organized special training, on-site study, mutual communication and other ways, which set off the momentum of comparison, learning, catching up and helping within the company. All functional departments and management offices make serious rectification, actively innovate and fully implement all work of standardization construction.
The first half of 20xx is an important year for the company to carry out standardization construction and makeover, and it is also an important turning point for all work to reach a new level. We actively cooperate and do a good job in standardized management in accordance with the spirit of the Group's instructions. The general manager's office guides and standardizes the management office documents and documents in strict accordance with the Document Management Regulations, and organizes the management office clerks to study the Document Management Regulations seriously. The Quality Management Department organizes specialized personnel to each management office for review and guidance, and evaluates the standardization, implementation and implementation. As the lead unit of standardized management, the Provincial Radio and Television Management Office took pains to receive on-site visits and studies in stages, and other management offices also actively participated in the audit of the next quarter of the Group. Each functional office and management office will carry out their duties and carry out the standardization construction to the end.
With everyone's joint efforts, the company rose rapidly in the management audit in the first quarter of 20xx and won the first place in the group company, which fully reflected the company's top-down emphasis on standardized management.
Two, always adhere to the "safety first, prevention first", and strive to strengthen safety management.
Xx branch always keeps a clear head in safety work, tightens the string of "safety", resolutely does not let go of a hidden accident, ensures that no major safety accidents occur, insists on attaching importance to safety at all levels, and lays a solid foundation for safety management.
In the first half of 20xx, our company did not have any major safety accidents, and will continue to keep the record of zero safety accidents. First, in terms of production safety, production safety is directly related to the personal safety of employees. In order to ensure the personal safety of employees, the company strictly implements various safety production rules and regulations, and strengthens the training of work management and safety operation procedures related to safety such as aerial work. The management office also formulated a safety responsibility book according to the relevant safety production management regulations, and signed a safety responsibility book with each employee. Second, in terms of fire safety, each management office has formulated a more specific and suitable management system according to the specific work conditions, formulated emergency plans for fire safety and handling emergencies, and highlighted key departments and posts.
Among them, the provincial radio, film and television management office has established and improved the fire prevention organization, determined the corresponding fire prevention responsible person, and decomposed the fire prevention responsibility to each unit owner, and each unit owner, decoration unit and other individuals or groups are responsible for the fire prevention responsibility within their property. The responsibility for safety is detailed layer by layer and implemented to everyone, so that safety can be realized in the implementation of the system, and a responsibility system of safety leadership responsibility, safety division responsibility, safety classification responsibility and safety everyone's responsibility has been well formed. Thirdly, in terms of public security, the focus of public security management is the management of foreign personnel and vehicles. All management offices should always keep in mind, never let go of any suspicious personnel and behaviors, and constantly strengthen the management of foreign personnel and vehicles.
On the basis of strengthening management and insisting on the self-inspection of each management office, the Quality Management Department will supervise and inspect the safety of 19 every month, and distribute the problems that need to be rectified to each management office in the form of summary notice, and each management office will timely rectify the problems found by the Quality Management Department in the safety inspection one by one.
Safety management is a long-term and arduous task, which must be persevered and the alarm will ring. Although our safety management has made some achievements, we still need to constantly improve the safety rules and regulations and operating procedures to make the safety work objectives more clear, the responsibility scope more clear and the behavior more standardized.
Three, strictly control the use of funds and expenses.
According to the spirit of the group's wage adjustment instructions, the company began to adjust wages step by step and post by post in March, with a large adjustment range. In order to rationally use all kinds of funds and control costs, functional offices and management offices are trying to control costs. The finance department strengthens the audit of various expenses, counts the materials in the general warehouse in time, and reduces the inventory of the materials in the general warehouse.
The human resources department strictly controls overtime pay and staffing. The general manager's office carefully examines and summarizes the material purchase orders reported by various management offices, strictly controls the materials that should not be purchased or purchased less, and compares the new materials, which not only ensures the quality, but also reduces the cost.
Among them, in the first half of the year, according to the instructions of the general manager, the general manager's office adopted a unified warehousing and centralized management method for the materials of various management offices, which received immediate results. On the basis of still improving the distribution efficiency, the audit efficiency is improved, and the phenomenon of material pressure and material waste is greatly reduced. Based on the principle of saving every penny, the management office reused waste materials and made snowmobiles and mops, which saved the company money and contributed to the company's cost control.
Fourth, strengthen employee training and improve the quality of employees.
The company is led by the Human Resources Department, and constantly increases professional training. May was designated as "competition month" by the way of "competition instead of training", and the order maintenance skill competition kicked off and was a complete success. The Provincial Radio and Television Management Office won the first place, Huilong Community and Provincial Library won the second place, and the Provincial Department of Finance, the Department of Justice and the Management Office of Geology, Minerals and Homeland won the third place. In addition, the Human Resources Department has organized more than ten professional skills trainings for various positions and on-the-job training activities for new employees, which not only laid the foundation for standardized management of various functional departments and offices, but also improved employees' professional skills and good team consciousness. At the same time, the company did not produce labor dispute compensation fees in the first half of 20xx.
Shortcomings of verb (abbreviation of verb) in work
Although the company has made some achievements in the first half of the year, there is still a certain gap between the overall work and requirements, which still needs improvement. In the second half of the year, first, we will continue to strengthen and implement standardized management and lead all management offices to standardization. The second is to increase the frequency of employee training, starting from the ideological aspect and implementing it to every employee, so as to further improve the service awareness of employees. Third, on the basis of the original consciousness, strengthen evaluation, objective supervision and active guidance.
The work in the second half of the year has arrived, and we will continue to complete the work plan in the second half of the year and carry out various services under the guidance of the Group's instruction spirit and combined with the actual situation of the company.
How to write the work summary of the property management company in the first half of 2022? In April 2020, I came to the property with pure curiosity and started a new bad mileage. The work content is wrapped in familiarity and unknowns, which urges me to make more efforts to learn and challenge. Half a year has passed in a blink of an eye. With the training of department leaders and the help of colleagues, I quickly became familiar with and competent for the job responsibilities of property managers. In the middle of the year, everyone should sort out the past and plan the future. At this time, the work in the first half of 20__ is summarized as follows:
I. Property service work
Property work mainly includes daily maintenance, complaint handling, charging, infrastructure, equipment maintenance, environmental sanitation, mosquito and fly disinfection; There are also study and training, inspection by higher authorities, etc.
The collection of community management fees and the rectification of facilities and equipment problems are the main tasks of the management office in the first half of 20 years. With the full cooperation of colleagues from all departments of the property management company, most of the work has been successfully completed.
Second, the office work
Office work is a brand-new field for me, and there are many things to do, including document processing, document management, document approval and so on. Faced with a lot of trivial routine work, it is necessary to strengthen work consciousness and pay attention to speeding up the pace of work; Improve work efficiency. Handle everything calmly, strive to be comprehensive, accurate and moderate, and avoid omissions and mistakes.
Third, there are shortcomings.
In line with the professional attitude of "working for myself", I have worked hard and creatively, and made some achievements, but there are also some problems and shortcomings, mainly as follows:
First, the property manager is a new position for me; A lot of work has to be done and groped, so that it can't be done with ease, and the work efficiency needs to be further improved.
Second, some work is not meticulous enough, and some work is not well coordinated.
Third, providing effective decision-making data for leaders needs further improvement.
Fourth, communication with department leaders and company employees needs to be strengthened.
Fourth, the direction of efforts.
First, strengthen study and broaden knowledge. Study hard the knowledge of real estate industry and related property laws and regulations.
Second, in line with the principle of seeking truth from facts, pay attention to the coordination and communication between various departments of the company; Effectively form an atmosphere of unity and cooperation.
Third, provide effective data for leaders.
"If you don't accumulate frog steps, you can't travel thousands of miles; If you don't accumulate small streams, you can't become rivers and seas. " 20__, the first half of the year was successful, experienced difficulties, and realized enlightenment; I will continue to refuel in the second half of the year, as always.
In the first half of this year, under the leadership of the company and under the guidance of Theory of Three Represents, X Property Company studied and implemented major measures such as "grasping management, improving management", "accumulating sand into a tower, turning losses into profits", and mobilized employees to seriously think about the company's development strategy, closely following the management objectives such as revitalizing the company's assets and building harmony, and achieved good results.
I. Completion of Main Work in the First Half of the Year
1, the income and profit of property management have been realized more than half of the time and more than half of the tasks. This year, the company has set an operating income index of X million yuan and an operating profit index of X million yuan. In the first half of the year, with the joint efforts of all the staff of the property management company, the operating income and profit reached 48% and -60% of the annual plan targets respectively.
In the first half of the year, all management communities, farmers' markets and facades adhered to the responsibility system of operation and management, the performance appraisal was implemented step by step, and the target management was promoted step by step, which effectively controlled the cost and ensured the completion of business indicators.
2, adjust measures to local conditions, open up new markets, and successfully realize the relocation of farmers' markets. Because the company intends to revitalize the property of the farmer's market, it has caused the problem that the farmer's market has no business space. To this end, we actively broaden our thinking and do everything possible to revitalize the company's nearest academic school; In the process of relocation, we encountered some difficulties, such as the harassment of competitors and the intervention of social authorities. Through non-stop running and arguing, it finally won the understanding of the competent authorities and customers. It took less than half a month to complete all the relocation and opening procedures, which ensured the normal opening of the new farmers' market and won good economic and social benefits.
3. Actively cooperate with the company's assets to revitalize and dismantle the old building on schedule. With the development of the company's property community, the demolition of old houses has historically fallen on our shoulders. In the first half of the year, we encountered many policy and practical problems in the process of demolishing old buildings. In order to let the relocated households know about the old house demolition policy, we went door-to-door to publicize and explain it, which won the understanding and support of most relocated households. For the special situation of a few households, we actively reflected to our superiors and solved their relocation problem on the basis of not violating the principle.
The takeover of a residential area was realized as scheduled. The residential area consists of three buildings, involving 237 owners, and adopts closed management, which sets an example for improving property management services.
5. Actively cooperate with the company's asset revitalization, and do a good job in preparing for the auction of nearly 70 facades involving more than 4,000 square meters.
Second, the main problems
1, the property management company has a heavy burden, low property charging standards and rates, and low employee income. At present, there are 68 registered employees, with a significant proportion of annual salary expenditure; The unit part of "hardware fee" is high; The cost and loss caused by street lamps in residential areas and pipeline facilities in public areas are large; Employees' income is low, and the average monthly income is only 1000 yuan. After deducting the personal "hardware fee", the minimum wage of employees is only a few hundred yuan.
2. The personnel structure is unbalanced. The age, specialty and knowledge structure of registered employees are seriously unbalanced, and their development potential is insufficient; The property team can't operate according to the market rules, especially the lack of talents with professional knowledge of property management, which makes it difficult to upgrade management.
3. Problems faced by property companies after revitalizing their assets. At present, the total annual income of property management companies is X million yuan, and the total expenditure is X million yuan. More than half of the income comes from the facade and farmers' market, which barely makes up for the lack of simple property management fees. However, in the next step, the company will revitalize its assets and sell its facade. After the sale, the income of employees is not settled, which will inevitably lead to instability of personnel.
Three. Suggestions on the next work arrangement
1, do a good job in publicizing and implementing the new system texts of the group and the company. According to the company's working ideas and requirements, the next step will be to implement improvement and innovation from three aspects: management process reengineering, structural adjustment and performance appraisal; Reorganize the institutional setup, staffing, departmental responsibilities and workflow of the property management company. Departments are set up as comprehensive office, finance department, engineering department, service department and marketing department; The establishment is controlled within 12 people.
2. Strengthen the information management of business processes. With the help of the company's strength, fully introduce the company's management information system, organize relevant departments to focus on follow-up according to the company's requirements, and send relevant personnel to participate in training; It really improves the efficiency of business operation and the accuracy and reliability of data acquisition.
3. Adjust the existing wage structure. With the expansion of the scale of property management, property management companies will organize relevant personnel to conduct salary investigation and analysis, further improve the method of linking performance appraisal with salary, highlight the principle of equivalence between salary and performance, and fully mobilize the enthusiasm of employees.
4. Comprehensively promote management innovation. In the next step, all property management departments should take innovative management as the theme and the activity of "offering advice and suggestions for property companies" as the carrier to create a good innovative atmosphere internally. All departments should put forward solutions according to their own current situation and problems, put innovative ideas and methods into practice, improve management mechanism, expand operations, save resources, improve quality and increase profits. Especially in two property management areas, efforts should be made on how to raise the charging rate.
5. Countermeasures for the survival and development of property management companies after facade auction.