1. First, log on to the website of Shandong College Entrance Examination Book, enter the "My Orders" page, find the order that needs a refund, and click "Apply for a refund".

2. Then fill in the refund reason and related information on the refund application page and upload the required vouchers.

3. Finally, wait for the customer service staff to review the refund request. If approved, the refund amount will be refunded in the same way.