In the rapidly developing society, more and more places need to use job responsibilities, and formulating job responsibilities can effectively prevent job disputes caused by job overlap. How to formulate job responsibilities? The following are the job responsibilities of the after-sales department that I have sorted out. Welcome to study and reference, I hope it will help you.
Responsibilities of after-sales service department 1 1. Service reception according to service flow, including appointment, greeting, diagnosis, dispatch, delivery, etc.
2. Improve service satisfaction, and be responsible for improving service satisfaction and achieving monthly targets.
3. Carry out sales work according to the work plan of boutique, accessories and derivative business, and achieve the sales target.
4. Implement the service marketing policy of the OEM and cooperate with various activities organized by Changan brand.
5. Collect and provide information such as after-sales service marketing of competing products to the marketing department.
6. Coordinate with relevant departments and personnel to make an appointment.
7. Collect and feedback customer objections, and cooperate to solve major customer complaints.
8. Be responsible for filing the original documents of customers.
9, responsible for and cooperate with the workshop to go out for rescue work.
10, responsible for the preliminary appraisal of claims.
Job responsibilities of after-sales service department Part II Responsibilities:
1, responsible for collecting, processing and summarizing the daily data of the after-sales department, and filling in relevant reports to ensure the accuracy and timeliness of the data;
2. Docking and internal after-sales data;
3. Be responsible for the performance accounting of after-sales department and other logistics matters;
qualified
1, bachelor degree or above, with certain data processing ability and strong logical thinking;
2. Skillful use of office software;
3, work carefully, have a sense of responsibility, can withstand greater work pressure;
Job responsibilities of after-sales service department Article 3 Responsibilities:
1, responsible for timely and accurate summary and reporting of after-sales data required by manufacturers and groups.
2. Be responsible for monthly data sorting and monthly summary of after-sales department, and update after-sales kanban.
3. Be responsible for statistics and simple analysis of after-sales business related data.
4, responsible for the after-sales department meeting minutes sorting and sending.
5. Be responsible for the management of maintenance orders and customer files to ensure the safety, accuracy and completeness of relevant information.
6. Organize all kinds of documents of the department and file them properly.
7. Assist after-sales personnel to improve the process of leave, vacation and business trip.
8, responsible for the after-sales department goods recipients and distribution management.
9. Other temporary arrangements
Requirements:
1, full-time college degree or above, 1 year or above experience in data statistics and clerical work;
Under 2.25 years old;
3. Have certain data analysis ability;
4. 4S shop experience is preferred.
Job responsibilities of after-sales service department Article 4 Job responsibilities:
1, responsible for handling customer complaints.
2, responsible for solving the quality problems in the use of products.
3, responsible for guiding the customer operation.
4. Be responsible for the company's product promotion.
5, responsible for completing other tasks arranged by the leadership.
Requirements:
1, willing to travel for a long time.
2. More than 3 years after-sales service experience in furniture painting enterprises.
3. Have a strong sense of service.
Job responsibilities of after-sales service department Article 5 Job responsibilities:
1. Responsible for applying for the approval of new and creative media at the airport, and coordinating the materials and documents required for the approval.
2. Responsible for the execution of media in different places, including media painting, engineering construction and other related matters, to ensure that the quality of media construction meets customer standards.
3. Regularly check the maintenance of the media, regularly pay a return visit to the off-site media, and provide photos and materials for customers to pay a return visit.
4. Cooperate with the data research requirements put forward by customers, and contact the third party for research (5-65438+ 10,000 times).
Requirements:
1. Meticulous work and strong sense of responsibility;
2. Strong communication and coordination skills and good language skills;
3. Working experience in marketing department or media department of outdoor advertising company is preferred.
Job responsibilities of after-sales service department 6 Job responsibilities:
1, accepting customers' inquiries and complaints, and being able to complete product maintenance and bad parts disposal well;
2. Sort out and analyze the data and information fed back in the after-sales service process, and summarize the repair rate data of products from time to time to provide reference for the company to improve product quality;
3. Assist other departments to provide after-sales support;
4. Mail the repaired parts and defective parts to your home in time, summarize the product failures, sort them out, and count the production batches of the failed products;
5. Analyze the causes of product failures together with the production department and the sales department, and describe the failures in a reasonable way so that customers can easily understand and accept them;
6, according to the repair analysis of different products, put forward suggestions and opinions on product design, technology, function, stability, packaging and transportation;
7. Have a sense of responsibility, a strong sense of customer service, good language skills, a sense of patience, meticulousness and tolerance, and be able to work under certain pressure;
Requirements:
1, college degree or above, familiar with office software, and have a certain computer and network operation foundation;
2. Fluent standard Mandarin, clear articulation and excellent communication, coordination and expression skills;
3. Strong adaptability, good at listening, able to answer customers' questions quickly, and strong sense of service and team spirit;
4. Familiar with the methods of product technical support, which can effectively control the after-sales service cost;
5. Be good at collecting, sorting and analyzing customer feedback information;
6. Experience in after-sales maintenance of electronic products is preferred.
Job responsibilities of after-sales service department Article 7 Job responsibilities:
1, understand the customer service demand information, track it effectively, and provide guidance and service before and after sales;
1, skillfully use the company's products, answer customers' questions and implement them;
3. Work closely with relevant departments to coordinate and communicate;
4. Maintain customer relationship and develop new customers.
Qualifications:
1, at least 1 year working experience in sales or customer service;
2. Have a keen business sense, strong adaptability, oral expression and communication skills;
3. Have a strong ability to promote, maintain and coordinate customers, and be familiar with customer service processes;
4. Have strong learning ability, can quickly master professional knowledge and start work in time;
5. Skilled use of office software and good document writing skills;
6, rigorous work, strong planning, good at analysis and thinking, and a sense of responsibility;
7. Diligent and practical, good sense of service and team spirit.
Job responsibilities of after-sales service department Article 8 Job responsibilities:
1, understand the product functions, find problems and effectively solve possible problems of the product;
2, completes the maintenance records, timely summary report;
3. Have good professionalism and affinity;
4. Responsible for joint debugging with R&D software and hardware;
5. Other related work.
Qualifications:
1, college degree or above, major in automation, electronics and other related fields.
2, familiar with the basic hardware circuit principle;
3. Rigorous and practical, with strong sense of responsibility, clear thinking, good at learning and summarizing, and good team spirit and communication and coordination skills;
4. Can adapt to short-term business trips, and structural work is preferred.
Job responsibilities of after-sales service department Article 9 Job responsibilities:
1. Complete debugging, operation and maintenance, skills transfer training and technical exchange of project monitoring equipment;
2. Establish, coordinate and consolidate customer relationship, and assist the representative office to complete the delivery of departmental after-sales service projects;
3. Be responsible for risk identification, analysis, tracking and response during project operation; Responsible for reporting and alarming major problems in the process of project implementation;
4, according to the project and customer demand, responsible for the implementation of project management, responsible for the project schedule, quality and cost.
Requirements:
1, preferred-familiar with power equipment monitoring products or security video monitoring products;
2. Experience in weak current industry and weak current and strong current project management;
3. College degree or above, major in electronics, automation and other related fields;
4. Good communication skills, strong organization and coordination ability and resource integration ability;
5. Cheerful and outgoing, serious and proactive, able to complete all work in time and efficiently;
Job responsibilities of after-sales service department 10 Job responsibilities:
1, which mainly undertakes after-sales telephone/online consultation of users' mobile phones and answers customers' functional questions about using mobile phones;
2. Master the workflow, speaking skills and requirements of telephone communication, and answer calls from users;
3. Solve problems for users timely and accurately;
4. Accurately judge the communication results and provide users with professional and satisfactory telephone consultation services;
5. Ensure the qualified rate and satisfaction rate of telephone communication;
6. Do a good job in the system information input and post-processing of the content of the call with users;
7, complete other matters assigned by the leadership.
Requirements:
1, college degree or above, major is not limited, articulate, fluent in Mandarin;
2. Emotionally stable, confident, cheerful, responsible and cooperative;
3, basic computer operation, keyboard typing speed of 40 words/minute and above.
Job responsibilities of after-sales department 1 1 Job responsibilities:
1, to assist sales staff to complete customer information collection, customer order management, file establishment, etc.
2. Keep good communication with customers and grasp customer needs in real time; Responsible for collecting and summarizing business-related information and feeding it back to the company in time;
3. Solve all kinds of problems in the process of customers using products, and timely summarize and feedback to the company;
4. Complete other temporary tasks assigned by superiors.
Requirements:
1, college degree or above, students and fresh graduates are also acceptable, with good image and temperament;
2) major in computer or e-commerce and marketing;
3) Proficient in computer applications and office software applications;
4) Team spirit, cheerful personality, good language skills, strong communication skills, serious work, initiative, good at learning and innovation;
5) Good customer service awareness; Market experience is preferred; Able to accept business trips in the province is preferred;
The company provides competitive development space and salary and benefits. The salary structure is basic salary+performance+commission+welfare+year-end bonus, and the salary is paid every month 10 day.
Job responsibilities of after-sales service department 12 Job responsibilities:
1. Dock the operation department, collect the problems of market feedback, and promote the improvement of various functions;
2. Carry out quality management in the whole process of product delivery and return;
3. The problem of market return &; Analyze and output the corresponding rma data;
4. Advance the rma update process to ensure that the rma inventory is under control;
5.tat guarantee.
Requirements:
1, bachelor degree, major in electronics or related, able to use English as the working language, understand English emails and reports, and reply to emails and reports in English;
2. Familiar with the customer complaint process and problem solving methods of electronic products;
3. Familiar with rma operation and business process, familiar with after-sales management;
4. Familiar with the quality management process and a little knowledge of electronic products is preferred;
5. Careful work, good communication skills and good logic skills.
Job responsibilities of after-sales service department 13 job requirements:
1, college degree or above, majoring in engineering and electromechanical;
2. Strong hands-on ability and learning ability, as well as appropriate expression and communication skills;
3. Experience in electric welding, electrician, fitter foundation or mechanical maintenance is preferred;
4, can adapt to business trips.
Job description:
1, according to the design drawings, skillfully assemble various accessories of mechanical equipment;
2. Have welding foundation, electricians and fitters are preferred;
3. Experience in mechanical maintenance is preferred;
4. Responsible for the pre-sale installation and debugging of customer products and the training of on-site operators;
5, after-sales service technical work, responsible for answering customer inquiries, responsible for handling on-site hydraulic machinery and equipment maintenance.
Job responsibilities of after-sales service department 14 Job responsibilities:
1, responsible for product line planning and rule design of vehicle after-sales business, such as parts procurement and inventory management system. Combine the existing business model, plan and design product prototypes, and write product documents and product flow charts.
2. Be responsible for interfacing with external system suppliers and controlling R&D progress. Assist in the understanding and verification of R&D and test requirements, and promote the implementation of the project and feasibility scheme.
3. Strong demand analysis ability, output solutions according to the after-sales demand characteristics of automobile enterprises and existing business models, and have the ability to predict the potential risks of the project.
Job requirements:
1, 5- 10 years working experience in back-end order or inventory management system, and participated in the whole process of vehicle parts procurement and inventory management back-end system from 0- 1 product planning.
2. Familiar with the rules and processes of automobile quality analysis and claim business system is preferred. Have a comprehensive understanding of vehicle production and sales.
3. Entrepreneurial spirit, willing to do projects from 0 to 1, and good sense of teamwork. It has strong pressure resistance. Basic knowledge of e-commerce system development is preferred.
4. Please show the product prototype or prd during the interview, regardless of the content and presentation form.
Job responsibilities of after-sales service department 15 Job description:
1. Responsible for installation, debugging, measurement and other technical support of on-site equipment and services.
2. Receive and help solve various on-site technical problems encountered by customers.
3. Strong sense of responsibility, rigorous, organized and practical; Strong affinity, patiently answer and explain the questions raised by customers;
4. Responsible for coordinating the relationship between sales and customers, establishing the company image and improving customer satisfaction;
5. Participate in the project review, design the technical scheme and implementation scheme of key and complex projects in a complete system, and review the technical scheme of general projects.
6. Be responsible for internal and external technical exchange, communication and technical support services during the project.
7. Be responsible for checking the results of the acceptance project and confirming the final technical documents and materials.
Requirements:
1. Computer related major, bachelor degree or above.
More than 2.2 years experience in after-sales technical support;
3. Working experience in remote after-sales service communication, answering, tracking and handling related customer after-sales problems is preferred.
4. Understand computer network, communication network technology and software system technology, and experience in system integration is preferred.
5. Can adapt to a certain degree of short-term business trip.
6. Strong communication skills, strong hands-on ability and certain pressure resistance.
Job responsibilities of after-sales service department 16 Job responsibilities:
1. Formulate after-sales operation policies according to the business objectives issued by the company, and supervise their implementation.
2. Understand the market dynamics and formulate and update service strategies.
3. Responsible for customer development and management, maintaining and expanding foreign business cooperation.
4. Responsible for the implementation and control of standard process.
5. Manage and coordinate the work of after-sales service department.
6. Responsible for the coordination between this department and other departments.
7. Select, train, guide and evaluate direct subordinates, and assume management responsibilities.
Qualifications:
1. College degree or above in automobile, machinery or related major.
At least 2.5 years working experience in automobile maintenance industry, including at least 3 years working experience in the same position.
3. Familiar with national automobile related laws and regulations; Have rich knowledge of service marketing, rich knowledge of automobile theory and experience in automobile maintenance.
4. Rich management experience, strong literary language expression ability, communication and coordination ability, training ability, adaptability and market insight.
5. Familiar with the use of modern office system and automobile maintenance management software.
6. Have a driver's license and be proficient in driving.
7. Working experience in 4s shop or first-line brand is preferred.
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