If it does not return, it may request consumers' associations or other mediation organizations established according to law to mediate, or it may be submitted to an arbitration institution for arbitration or bring a lawsuit to a people's court. Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels: negotiation with business operators; Request consumers' associations or other mediation organizations established according to law to mediate.

1. Call "4006065500" JD.COM customer service phone to make a complaint.

2. If negotiation with the customer service of JD.COM Platform fails, you can call the consumer complaint hotline "123 15" for complaint feedback, but the area code of the place where the merchant is located+123 15 is required for consumer complaint cases, and the JD.COM headquarters is in Beijing, that is, "010-.

3. Or make a complaint through "National Platform 123 1 15".

4. When all the above methods are unsuccessful, you can complain to the Industrial and Commercial Bureau of JD.COM Headquarters.

5. If there is any objection to the handling of the local industrial and commercial department, it may also apply to the State Administration for Industry and Commerce for administrative reconsideration.