The failure of software real-name authentication may be due to inconsistent information, expired certificates and inconsistent photos.

1. Incorrect or mismatched information: Personal information provided (such as name, ID number, etc.). ) is inconsistent or inconsistent with the information on the ID card, which may lead to authentication failure.

2. Expired or invalid certificates: If the ID card or other certificates are expired or invalid, the authentication may fail.

3. The photo is unclear or does not meet the requirements: the photo of the ID card provided should be clear, legible, unobstructed and undamaged.