Book compensation: compensation for the same edition of new books +5 yuan processing fee.
Compensation for books with money: the compensation is twice the price of the original book (the compensation for complete sets of books or earlier books will be higher).
Lost or damaged barcode or book cover: 5 yuan/Ben.
If you find the original book for compensation within one month, you can apply for a refund.
Suggestion:
It is more cost-effective to buy the same book online (ISBN number, publication year and version are the same) and give some processing fees. There are online second-hand book websites and e-commerce websites that sell books.