Since I left school and stepped into this historical stage, I feel this society is very strange for the first time. Whether it's work or interpersonal relationship, everything is very difficult for me, a novice. After these months of baptism, I really grew up a lot.
Summary of customer service quality inspection 3 February is the first month after the establishment of the quality inspection department. February is the first hammer of the quality inspection department; Is the first thing at the beginning of all things; Under the correct leadership of the company's leaders, great progress has been made in all work, which is embodied in the following aspects:
1, set up quality inspection department.
In improving the enthusiasm of employees, we follow the company's reform ideas and start with quantitative work assessment. From February, a group of inspectors will be organized to carry out their work. February is the running-in period of work handover. During this period, the necessity of mutual help and cooperation between editors and inspectors, as well as the requirement of responsibility sharing when problems arise, were emphasized. Quantitative assessment of wages has formulated various forms of support work assessment system. It is required to record the work content of the day every day so that it can be quantified during the assessment. Make use of regular meetings to publicize crisis awareness, emphasize the importance of improving competitiveness, and further improve efficiency and enthusiasm.
2. Work arrangement and statistical analysis
The improvement of various statistical analysis tables is one of the main work contents in February. Make statistical analysis of the problems, and show the weekly quality as progress or retrogression in the form of announcement. Establish regular communication with quality inspectors, so that each quality inspector can be aware of the subject he is responsible for, and establish a mechanism for reporting and notifying major problems at any time to avoid the recurrence of the same problem leading to greater quality problems.
Arrange the quality inspection of the finalized senior high school review series. At present, it has been completed: senior high school always reviews physics teachers' books (PEP); Senior high school students are always reviewing and getting grades.
Teachers' books for East College; High school always reviews teachers' geography (PEP) books; Senior three always reviews the teacher's physics book (Shandong science and technology edition); Senior three always reviews the teacher's biology (PEP) winning score; High school always reviews the history of winning points for students (PEP); Senior high school always reviews teachers' books in English (PEP); Senior high school always reviews students' geography books (Shandong Education Edition); Senior high school always reviews teachers' geography books (China map edition); Senior three always reviews the teacher's history of winning points (human edition); Senior three always reviews the teacher's mathematics (PEP A); Senior three always reviews Wang English (Guangdong Edition)' s teacher's book; Senior three always reviews English (Yilin Edition) teachers' books; Senior three always reviews the teacher's book Science of Mathematics (Beijing Normal University Edition).
3. Training and education
Indoctrinate every employee in the department with the idea of improving efficiency and reducing costs. In view of the company's reform ideas, the employees of the department are trained, and the expressions of various elements are clear, and everything is done step by step.
4. Department team building.
In order to improve the cohesion of the department and instill the concept of the team, inspectors and editors are required to help each other and remind each other to show the relationship between the personnel in the department. It is emphasized that the work results of members of the quality inspection department are a big problem that affects the company's efficiency. If a person's work is not done well, everyone has the obligation to help and put forward that the quality inspection department should be built into a team with high cohesion, high sense of competition and learning ability.
5. Department culture construction.
Instill the positive concept of department construction and improve the mental outlook at work. I believe that through unremitting efforts, the work of the quality inspection department will get better and better.
It's getting smoother. Emphasis on the implementation of service awareness, every inspector's job is to serve the company's book qualification rate, instilling the next process is our customer's idea, so that the quality awareness has been significantly improved. No matter how good a plan a department is, it is empty talk if it is not implemented!
In the professional training and study organized by the company, I am quite touched by the senior management of the enterprise. In enterprises, most employees ignore their own behavior, not asking themselves what they should do, but paying more attention to what the enterprise has done or what others have done. Actually, management is a double-edged sword. Managing others is also managing yourself. If you can't manage yourself well, never expect to manage others. Learning is an opportunity for improvement. To realize the executive power of enterprises is actually to realize and establish our professional ability and enhance our core competitiveness in the workplace, so training is deeply rooted in the hearts of the people.
The development of this work needs the coordination of various departments. It is suggested that the company should consider the working nature and working hours of various departments and offices when arranging work in the future. Only in this way can we keep in sync better.
Under the leadership of the company, the quality inspection department is responsible for the company's quality management functions. In the new year's work, it strives to complete its own work and other random work in a down-to-earth manner to ensure the quality of the company's products.
Summary of customer service quality inspection. The tense and full July is coming to an end. In September, the main job of the Quality Inspection Department of Grand Company was to assist the workshop to complete the inspection of orders for Gulong Coal Mine and Harmony Home. The employees of the quality inspection department earnestly implement the quality management system to ensure the normal operation of the quality management system. This month, the following processes were mainly tested: Raw material arrival, steel pipe welding, semi-finished product pickling, steel pipe anticorrosion treatment and packaging. The quality inspection department found the following problems during the inspection, and put forward them in time to urge the responsible person to correct them.
A, welding process
1. When welding, the flash of flash is too much and too far, which brings difficulties to the grinding process and affects the production efficiency.
2. Weld leakage occurs in the pressure test of spot-check welding products, which directly affects product quality and service life.
Handling opinions and correction methods
1. In view of the excessive welding burr, I found it in time and informed the welding monitor to communicate with it.
After communication, it was found that the welding workers' skills were directly related to the welding current, and the team leader immediately informed the welding workers to adjust the welding angle and appropriate current, thus preventing this from happening.
2. It was found in the pressing test that there was water seepage at the weld of individual welded steel pipes.
Is to inform the welding monitor and the welding workers on duty to check the reason together. Finally, it was found that the weld in the pipe was too shallow and narrow, and the weld could not be filled, resulting in water leakage. After finding the reason, the welding team immediately adjusted the welding method. After that,
After the adjustment, the steel pipe was sampled and suppressed, and this kind of situation did not happen again. Work ideas in August
July witnessed Goran's continuous orders and booming performance, and August is destined to be another challenging month. I believe that the work of the quality inspection department will be busier and tighter in 10. Of course, employees in the quality inspection department will not relax their requirements for quality because of the increase in tasks. While meeting the quality requirements and production efficiency, the quality inspection department will actively assist the company to complete various orders, resolutely put an end to the inflow and outflow of unqualified products, strengthen the welding and anti-corrosion inspection of special processes, and resolutely implement the quality management system. Develop with the company * *!
Summary of customer service quality inspection 5 At the same time of development, production, technology and quality are constantly improving. In a short period of one year, with the correct guidance of the company leaders and the concerted efforts of all departments, the quality department has made certain achievements, which are summarized as follows:
First, working ideas.
Based on ts 16949 quality system, with the effective establishment of quality control mechanism as the core, with the aim of effectively operating and continuously improving the company's management system, and with the aim of comprehensively improving the company's management and quality.
Second, the work summary
1. The quality inspection mechanism has been continuously improved.
Due to the resignation of the former quality minister, the company's quality system work was once stagnant. Although the project responsibility has been regionalized and divided, it has not fully played the role of quality control. According to the company's administrative requirements, supervise and inspect the implementation of on-site management and daily settlement of each department, point out the problems existing in management and production in time, put forward corrective and preventive measures and rectification time limit, track the rectification results, and effectively control management and quality. In the follow-up work, we will constantly improve the inspection methods, test the internal control ability with the problems detected, strengthen the control of department employees by evaluating the execution pressure, gradually make the existing problems controllable, make the three inspections truly established, and make the quality control work more systematic and effective.
Our department strengthened on-site inspection from 5438+00 at the end of June, communicated with relevant departments in time and rechecked the problems found out. Through this intensive inspection, it put pressure on the employees of this department, and the on-site management and quality were obviously improved.
2. Strengthen and improve the internal evaluation.
Although the turnover rate of our department is low, the good and the bad are mixed, and the assessment standards and business skills are not very clear. The reason is well known. Based on this, at the beginning of the establishment of the department, under the correct guidance of the general manager of the company, the "Quality Department Assessment Management System" was formed in an all-round way, and the implementation of corrective results and corrective measures was verified to ensure the normal operation of the quality department.
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