Telemarketing speech of a parent-child course

Professional problems, find professional people, learn from peers, and learn from peers who do well.

Is there any friend who can give me an emotional lesson in selling words?

Brother, I told you from the experience of professionals and people who have experienced it, emotions, especially language, can make people feel uncomfortable, remember! I'll teach you a trick to move people with emotion. Affection is the best, and no routine is the deepest routine. There is no trick to winning!

What are the training courses in the call center?

According to the working characteristics of the call center, the general training courses will involve: telephone etiquette, standard telephone skills, interpersonal communication, customer complaint handling, mentality courses, enterprise-related product training and related application tools training.

Fourth, ask the curriculum consultant. .........

Parents are decision makers, that is, your target customers.

First of all, you should know your school's position in the market, its position and consumer groups. Rich people and ordinary people have different consumption psychology, and parents of children of different ages have different purposes.

After determining the consumer groups, analyze the psychology of these parents. They may send their children to learn English for different purposes, some because other children are afraid of falling behind, some to find jobs for their children in winter and summer vacations, and some to let them go abroad in the future. ...

The more detailed your analysis, the stronger your pertinence and the higher your hit rate.

As long as the customer comes, he is a potential customer, but usually consumers will shop around, so you must know where your competitive advantage lies (price, teacher quality, course level, classmate level).

In terms of sales skills, I suggest that we should not just think about sales. Being eager for success will scare away customers. It is necessary to think more from the perspective and position of parents and really think for them, so as to infect each other and gain the trust of customers. Even if customers can't decide at that time, it will help them to shop around before choosing you.

One more thing, after becoming a real customer, you must pay more attention to your child's study, chat with your parents when you have time, give more suggestions, and never make a deal. These parents can not only continue to buy courses, but also recommend you to more parents. Word of mouth is the best sales tool.

A set of telemarketing words is five.

Greet the customer, introduce yourself, greet and praise and explain the intention, interview invitation, and refuse to deal with it.

1. Greet customers and introduce yourself.

After connecting the phone, you should say hello to the customer first, such as "Good morning (afternoon)" and "Hello, who's calling?" After greeting, introduce yourself: "Mr XXX, I'm Xiao Zhang from Beijing Times Guanghua Management Training College. Can you please telephone interview for 5 minutes? "

(5) Extended reading of course telemarketing speech.

pay attention to

The people who can really become your customers and cooperate with you must need your products or services, and the relationship between you is mutually complete. So don't just please and cater to customers, but express your products and ideas in a humble, professional and rigorous way and provide your own value to customers, so as to win the real respect of the other party.

Think of yourself as a customer, or find colleagues and friends. Imagine how you would react to your opening remarks, questions and self-introduction if you were a customer. The more exercises you do, the better your communication with customers will be. Attention, try to be real and serious when practicing!

Detailed training materials for telephone customer service

Jiang Tao Telemarketing Skills Promotion Training

Course objectives:

Clarify the norms and modes of outbound marketing, master effective communication skills, improve service marketing ability and customer retention skills, effectively handle telephone objections, and systematically follow up customers, thus improving customer satisfaction.

Training target: outbound personnel and account managers.

Training time: 2 days 12 hour Chinese course.

Course outline:

First, the basic elements of outbound marketing

Five Skills to Overcome Phone Fear

Key points of frustration control

(A) external communication skills

Preparation before telephone communication

The general process of telephone communication

Skills of answering the phone

Skills of making phone calls

Excellent telephone service

(B) Listening skills

Decide on three aspects of listening

The principle of listening

Skills of effective listening

Steps to effective listening

Five levels of listening

(C) Speaking and asking skills

Questioning skills

Watch your tone.

Service taboo

Second, the comprehensive skills of outbound marketing

(A) comprehensive customer service skills

How do outbound personnel predict the customer's demand-demand type?

Several methods to understand customer needs

Practice of telephone demand exploration

Watch your language.

Please use 3F technology.

Ten Good Habits of Serving Customers

Customer type analysis

Impact of customer complaints

Several methods of wrong complaint

Make customer complaints easy.

Skills to eliminate customer dissatisfaction

What should you say when you can't meet the customer's requirements?

What do customers need to feel from our service?

(B) How to fully stimulate customers' desires

How to arouse customers' desire to buy

Open and closed questioning skills

Analysis of selling points of telecom products

Stimulation of overseas marketers' desire for self-success

(3) Telephone recommendation of telecom products

Telemarketing speech of telecom brand business

Telemarketing of new telecom services

Telephone communication skills in complaint handling

Practical practice of telephone recommendation speech for outbound personnel

(4) Handling of objections in external marketing.

Skills of quickly identifying and responding to customer objections

Telephone communication skills of customer objection handling

Objection handling words

How to track customer objections

Practical practice of customer objection handling

(E) Effective handling skills of special customer complaints

Types of special customer complaints

An analysis of the psychology of difficult customers and the causes of complaints

How to deal with difficult customers

Emotional self-control in handling complaints

(6) Post-listing management of exit personnel

Customer data management of telemarketing for out-of-town personnel

Quick and effective form formulation and use

Effective customer follow-up visits

Common objections in the process of external marketing

Common objections to new business and their handling skills

Common objections in the process of telephone resistance and their handling skills

Build personal influence

Telemarketing Practice Training for Expatriates

Practical summary of telemarketing for overseas personnel

Telephone invitations from seven training schools.

In my opinion, the preparation before recommending free courses is also very important.

First of all, we must win the opportunity to communicate with parents, otherwise there will be no opportunity to introduce the course.

For example, you can start communication like this: "Hello! I am a teacher of * * Children's English Organization. Has your child signed up for an English training class? " If you don't apply, just recommend the course.

Most parents will say that they have already reported, so we can ask, "Are you satisfied with your child's learning effect? Is there any problem? " If parents ask some questions, we will make a simple analysis based on the advantages of our school, so as to arouse parents' interest and start to launch free audition courses. "More comparison can find the right one for children, don't you think?" We can say that.

If parents don't ask questions, then we can recommend courses such as composition and mathematics, or recommend two free foreign teachers to listen. Parents are willing to give their children the best and will come to see their children compare.

When recommending courses, you should be able to give more added value, such as: how can parents help their children learn English? How to test children's learning effect? Wait a minute. Being able to give practical help is the secret of keeping long-term attention.

As for the script, it may not matter. Because the needs of each child and parents are different, the invited staff are different. The key is to attract him with the highlights of our school according to different needs. At the same time, the inviter can also give play to his own characteristics and use it flexibly.

Publicity highlights can be: free audition, frequent audition, foreign teachers, complete courses, good school environment, strong teachers, thoughtful service and so on.

I hope I can help you and wish the school better and better ~!

Who can know the sales speech of early education curriculum consultants? The more detailed, the better.

This doesn't need any words, just show your identity directly. Like a child's father or mother? I am now in an early education center. ........