Many departments stipulate that specific matters need to be signed by leaders, so it needs to be worked out whether it is effective for leaders not to send text messages on the spot.
Hong Kong has established an early warning system for short messages on mobile phones. If more cities learn from this practice, it is more important to formulate management process norms. The information about high temperature, rainstorm, earthquake and epidemic situation needs to be released by which department and what level of personnel, which requires effective regulations.
In addition, the legal effect of short messages sent by citizens is worthy of attention.
Humanized design problem
System designers should fully consider the limitations of mobile phone screen, short message length and wireless communication stability, and the text and pictures sent by the system to users should be optimized for easy reading.
In addition, if SMS is used to provide services, when the SMS format is wrong, users should send help information to guide users to use it correctly. Mobile operators should increase the introduction of mobile government in their respective call center services to promote public application.
Information security problem
Compared with traditional government affairs system, mobile government affairs system needs to pay special attention to the security of wireless data channel and terminal equipment in information security.
CDMA network is more secure than GSM network, but the characteristics of wireless signal propagation in public space lead to its natural vulnerability in security. The measures taken abroad in this regard are mainly VPN control.
For the security problems of terminal equipment (loss, password cracking, virus problems), it is very important to cultivate users' good habits of safe use. When the computer is only used as a mathematical operation tool, not many people think that a login password is needed. Now a lot of important information is often stored in the computer, and the login password is very important. When mobile phones are only used as communication tools, few people use password protection. However, the development of mobile government affairs has improved the importance of mobile phones. Users need to cultivate the habit of safe use and make full use of various passwords (such as SIM card password, device boot password, device screen protection password, device keyboard lock password) to protect information security.
Localization problems exposed in traditional e-government also exist in mobile terminals. China's mobile phone design institutions, such as Chinese Academy of Sciences and CLP Celeron, have made some progress in the mobile phone operating system and application, laying a preliminary foundation for the localization of mobile terminals represented by mobile phones.
As an extension of traditional e-government, mobile government can be further integrated with wireless metropolitan area network (such as WiMax), thin client, mobile Internet, pervasive computing, RFID, 3S and other applications in the future, bringing people a better experience. The key of mobile government affairs is not technology, but how to reorganize the process according to its own business characteristics. For the government and public sector, it is very important to discuss with mobile operators and SP*** and learn from existing successful cases. Beijing Traffic Police Department, Beijing Dongcheng District, Guangdong Information Industry Department and other departments that have made some progress are all pioneers worthy of reference.