I have been a customer service worker for ten months. I only take two days off when I am sick and go to work the rest of the time. Although I am not busy, I can say that I am waiting for him. I'm tired of watching computers and phones all day.

Outbound service is responsible for initiating calls to customers. There are three types of outgoing calls: pre-dial, reservation and forecast.

Preview dialing

The system connects the agent's phone first, and then dials the customer's number. After waiting for the connection process, the operator either calls the customer or gives up because the line is busy, no one answers, the number does not exist, and the line is faulty.

Make an appointment to call.

Require customers to participate to a certain extent, and customize the required services and communication means through peripheral means such as homepage, telephone and manual seating. According to the customer's reservation request, the system sends the information needed by the customer to realize the service.

Predictive allocation

Complex mathematical algorithms are used to consider many factors, such as the number of available telephone lines, the number of available operators, the probability of not being able to connect to the expected seat, etc. It is often predicted that the outgoing call will be handled more than the operator, which saves the operator a lot of time (looking up the number, dialing, waiting for the bell to ring) and greatly improves the efficiency.