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# Selected Work Summary of Banking Department 1#
Through two months' work and study in _ _ Bank _ _ Sub-branch, with the help and encouragement of leaders and colleagues, I gradually got on the right track. All the work is also being done hard. Up to now, I have marketed credit card application 125, 8 gold cards, 2 VIP cards, credit card insurance10.06 million and personal loan of 400,000. Although the marketing of credit cards is far from reaching the goal, I have summed up the problem that my usual marketing is not in place and I have not tried my best to search every customer around me. In fact, I work in the lobby, with rich customer resources, but poor marketing. For example, the marketing of Golden Card and golden sunflower card is far from satisfactory, which is related to my carefulness in my usual work, so I will definitely try to improve my shortcomings and work harder in the future. Actively promote the marketing of funds, online banking professional edition and credit cards. Promote various marketing work, by going up one flight of stairs.
In addition to trying to improve marketing, as a lobby service staff, we should always do every job of the lobby manager. Because the words and deeds of the lobby manager immediately attracted the attention of customers. Therefore, their comprehensive quality must be quite high. In addition to being familiar with all the business knowledge of the bank, you should also be familiar with and master it professionally, and be considerate, enthusiastic and patient in guiding customers.
The work in the first quarter is coming to an end. Where the summary is insufficient, we should actively improve and innovate, and strive to make up for the work left behind in the whole quarter at the end of the quarter. In the second quarter, my specific work arrangement is: never stop learning new business knowledge, vigorously promote the professional version of funds and online banking, and most importantly, vigorously market credit cards. The goal is to strive for the monthly turnover rate 120, and strive to complete the work in the second quarter. Show yourself at work and surpass yourself.
My first semester in _ _ _ middle school ended like this. It has ushered in the long-awaited winter vacation. Looking back on one year, I am really filled with emotion. Time flies. Looking back on the past six months, it is really a leap for me. ...
Summing up my semester, time flies. Graduation is just around the corner. Looking back on my three-year study life, I still remember it vividly: in the past three years, I have been strict with myself in learning, paid attention to exploring learning methods suitable for my own situation, had positive thinking, had strong ability to analyze and solve problems, and achieved excellent academic results.
Question 1: At present, students are very passive in learning and have poor autonomous learning ability. Cause analysis: social and environmental factors. Children now have better living conditions than before. Plus, as the only child in the family, it can be said that it is the love of several generations, so everything, big and small, is arranged by the family. ...
In order to further implement the Fire Protection Law of People's Republic of China (PRC) and the spirit of provincial, municipal and county fire protection work conferences, according to the requirements of the Notice on the Spring Fire Protection Work Plan of _ Company in 2020, the leaders of our branch attach great importance to this work as an important work of the year, and seriously organize and carry out self-examination and self-correction according to the characteristics of the industry to ensure that. ...
I have been engaged in logistics for three months. Through these months of continuous learning and the help of colleagues and leaders, I have fully integrated into the big family of Hebei express logistics, and my personal work skills have also been significantly improved. Although there are still some shortcomings in my work, I should say that I have paid a lot since graduation. ...
I really benefited a lot from the training program for prospective interns these days. I studied business administration at school, but this major is very broad, and every industry will involve a little bit, but it is not in-depth. Considering all the conditions comprehensively, I am willing to develop in the direction of accounting and finance in the future. After all, it's a technical job, and I've been paying attention to it for a long time. ...
# Selected Works of Banking Department 2#
In _ _ _ _, I entered the _ _ _ branch full of yearning and pursuit for the financial profession, where I will release the energy of my youth and ignite my career dream. Time flies, it's been a year since I came to _ _ branch. In this short year, great changes have taken place in my life, and I have gradually matured in my work, study and thought.
In _ _ sub-branch, I work as the most common cashier. Some people may say that ordinary tellers are not professional. No, they can do brilliant work on the counter. Excellence begins with the ordinary, and perfection comes from the earnest. I love this job and regard it as the starting point of my career. As an employee of ABC, especially a frontline employee, I deeply feel the heavy responsibility I shoulder. Counter service is a "civilized window" to show the good service of ABC system, so I win the trust of customers with full enthusiasm, sincere service and positive working attitude every day.
Yes, among the employees of ABC, the tellers are directly facing the customers, and the counter is the window to show the image of ABC. Tellers' daily work may be busy and monotonous. But in the face of all kinds of customers, tellers should be skilled in operation and enthusiastic in service, day after day, so that customers can truly appreciate the sincerity of ABC people and feel the warmth of doing business in ABC. This kind of work is extraordinary, and I am proud of my position! To this end, I ask myself to do: first, master excellent business skills and never relax business learning; Second, maintain good professional ethics and abide by national laws and regulations; Third, cultivate harmonious interpersonal relationships and get along well with colleagues; Fourth, know yourself and yourself, win without arrogance, and lose with grace.
Since I joined the work, I have stuck to my post, worked hard, learned business knowledge and asked my experienced colleagues for advice. Only in this way can I really do a good job that can stand the test of time. Little things make me deeply realize that as a frontline employee, he is destined to be ordinary, because he can't block the gun like a frontline soldier, blow up the bunker with full blood, and leave the world a hero's reputation. He can't even sow summer harvest in winter and harvest in summer like a farmer. Some just repeat those boring operations and complicated affairs year after year, such as deposit, withdrawal, entry, collection, distribution, marketing, maintenance and welcoming. In this ordinary post, let me deeply realize that greatness lies in the ordinary, ordinary we can contribute, our enthusiasm, our sincerity and our youth. Ordinary people can also create a beautiful sky. Without foundation, there is no tall building, and without ordinary, there is no greatness! The value of life can only be sublimated and perfected through ordinary dedication.
In the process of serving customers, I always adhere to the principle of "thinking what customers think, meeting their needs and eliminating their worries", and provide customers with all-round, thoughtful, convenient and efficient services, so as to achieve standardized operation, standardized service, polite language and decent manners, leave a good impression on customers and win their trust. When actually handling business, under the premise of ensuring compliance with the rules and regulations of the bank, we should master the marketing methods flexibly, provide certain convenience for customers, and provide personalized and fast services flexibly and moderately.
Perfection comes from seriousness. On the basis of doing a good job in counter service, we will try our best to provide more thoughtful service to customers. Because, there are no picky customers, only imperfect services. In my daily work, I actively and assiduously learn new knowledge and new business, integrate theory with practice, and master various service skills. I start with small things, try my best to handle business quickly, accurately and efficiently, so that customers can wait less, run less and ask less, and provide customers with timely, punctual, timed and anytime services.
Youth is the most precious time in life, because you are full of ambition and vitality, because you dare to do things, because you have too many dreams and hopes, so you are full of vitality! But in my opinion, the preciousness of youth still includes unremitting pursuit and team integration, lofty moral cultivation, strong will, and more importantly, it is necessary to stand up to the ordinary, stand on the ordinary, be indifferent to fame and fortune, and be brave in dedication!
Today, we dedicate our fiery youth to the ordinary post of China Agricultural Bank. It is in this alternation of youth that the Agricultural Bank of China developed step by step. On her clear annual rings, our youth will also be deeply printed. Franklin famously said, "Push your career, don't let it push you". Today, I am here to promote my career, which stems from my pursuit of the value of life and my enthusiasm for financial career. Because I know that as a growing young man, only by organically combining his personal ideal with the development of agricultural finance can he give full play to his work enthusiasm, initiative and creativity and realize his life value in the process of creating a bright future for Agricultural Bank.
# Summary of Selected Works of Bank Sales Department 3#
_ _ _ _ is an extremely important year in the history of ICBC; In this historic year, the bank completed the fundamental transformation from state-owned sole proprietorship to shareholding system, and successfully listed in the Mainland and Hong Kong at the same time in the second half of the year, taking a decisive and crucial step! Looking back on _ _ _ _, as an ordinary member, I have done my due work in my post and fulfilled my due work obligations. Now let me summarize the main work in the past year.
One. Seriously study the principles and policies of the party and the state in financial work, and keep a close eye on your own thoughts;
The financial industry has always been a high-risk industry; To say that it is high-risk, on the one hand, it is necessary to cope with the impact of various external criminal waves at any time, on the other hand, it also requires us to seriously study the principles and policies of the party and the state in financial work and learn the rules and regulations of bank internal control management; Countless profound experiences and lessons tell us that when we firmly adhere to the system, all kinds of losses will come to an abrupt end! When the system is ignored, the property of the country and the people will suffer unexpected losses! Thanks to the careful study of rules and regulations, over the past year, I have been able to correctly exercise the rights entrusted to me by the leaders, distinguish between public and private in money, and successfully complete the tasks assigned to me by the leaders;
Two. Serious and rigorous work, never shirk what should be done, and complete the job with high quality;
Years of party spirit education tell me that our work is not only responsible for figures, but also for people! Since I started working, I have asked myself this way and tried to do so. I think: As an old party member who has been a party member for many years, it should be self-evident how to choose between personal interests and social conscience; We may not be rich or prosperous, but we will always live up to our conscience! It is this peaceful mentality that enables me to face up to my personal gains and losses, not overcorrect, and do my job well!
Three. Strive to strengthen their own study, improve all aspects of quality, and prepare for the new working environment;
As a high-tech industry, banking needs us to constantly enrich, learn and update all aspects of knowledge; From the present situation and trend of the development of the world financial industry, to the characteristics and similarities and differences of various business types between our bank and our brother banks, and to the psychological skills of dealing with people and things, we need to accumulate, update and explore knowledge with our heart; As a special financial service industry, when your service is more in place, more timely and more thoughtful than others, when you have the only magic weapon to beat your competitors, when you stand out from the increasingly fierce competition!
_ _ _ years have passed, and _ _ years are striding towards us! Compared with the requirements of the party and the state, our work is far from enough; Because of this, I am determined to develop my advantages, overcome my shortcomings, be strict with myself, work hard, and strive to improve the financial environment in China!
# Selected Works of Banking Department 4#
In a blink of an eye, _ _ years will be over. Here I will summarize the work of _ _ _ _:
In order to achieve "customer satisfaction first", I not only prepare to open the door on time every day before going to work and provide full service, but also often sacrifice my personal rest time to deal with various businesses of the unit and actively promote our products to customers, such as funds, national debt, insurance and so on. And make the explanation concise and easy to understand, so that customers can understand and accept our products in the shortest time. For high-quality customers, I basically use "standing service" to "welcome them when they come and send them when they leave". In addition, I patiently and meticulously explained personal financial services such as personal savings business, personal consumption loans, personal housing loans, and personal e-banking, which were well received by customers. Since the beginning of this year, it has been praised by customers for more than 20 times, and has not received a single customer complaint, and has been praised by unit leaders many times.
I always adhere to the principle of "work first", conscientiously implement all the rules and regulations in the hospital, be conscientious and work hard, always spur and improve myself with the service concept of "innovative service and lasting service", and strive to provide standardized and high-quality services for depositors with the purpose of customer satisfaction. Today, I am concerned about the quality training of employees in Tong Yuan Branch. I study business skills hard, and on the basis of mastering the original business process, I study new business seriously and actively, especially personal gold business. At work, he can always think about what customers think, worry about what customers are anxious about, and give customers the most satisfactory service. The annual business is handled quickly and accurately, and the business volume has been in the forefront of the hospital, with an average monthly business volume of 4,500. For example, in the second quarter, I opened a wealth management account with an amount of1million, and organized other banks to deposit more than 800,000 yuan. I have been in charge of business since _ _ _ _. In the case of a serious shortage of staff in the savings office, I took the initiative to share the worries for the leaders, regardless of personal gains and losses, giving up long breaks and working overtime in the office, which played a correct role in the work.
Based on the service concept of being responsible to users, after a year of hard work, study and practice, we won the honorary title of "Best Supervisor" of Nan 'an Sub-branch twice in the second quarter of this year, and won the "Best Accounting Quality" award of the branch twice, ranking third in the city in the second quarter. These honors and achievements can not be achieved without the training of leaders of expense banks and savings offices and the concern of colleagues.
I keep learning at work. While learning business skills, we also pay attention to improving our own quality to meet the needs of financial modernization. Recharge yourself after work and try to learn computer skills by yourself.
Through these years' work, I have improved my comprehensive quality and exercised more maturely. In the future work, I will continue to be a master, be conscientious, work hard, love my job, learn from the strengths of others, overcome my own shortcomings, and make my own modest contribution to the development of the institute as always.
My work slogan is: "provide better service to customers and implement quality service!" " "
# Selected Work Summary of Banking Department Chapter 5 #
As the New Year's bell approaches, I bid farewell to the hard and fruitful 20__ years and warmly welcome the bright and hopeful 20__ years. Over the past 20__ years, under the correct leadership of the Party Committee of the branch and under the guidance of the working ideas of the branch, we have comprehensively improved the service quality of teller windows, vigorously developed postal agency financial products, strengthened customer maintenance, constantly upgraded strategic and efficient businesses and transformed businesses, actively explored small and medium-sized enterprises, further promoted the coordinated development of the three businesses, and accelerated the transformation of outlet sales management, and achieved excellent results. In order to do a good job in the coming year, I will summarize and summarize my work in the next 20__ years.
(1) In the teller work, I constantly strengthen my own construction and improve the service quality wholeheartedly. As a branch teller, improving service quality is my consistent pursuit. If a branch wants to become a boutique bank in the city and a word-of-mouth bank in the hearts of the people, only by taking customers as the center and winning more customers with comprehensive and thoughtful services can it expand its branch business and achieve rapid development. Because of this, I won everyone with my sincerity in exchange for the true feelings of customers and my heartfelt smile. Therefore, no matter how stressed I am at work, how tired I am at work, or how busy I am at home late at night, I will never bring my emotions to work. I always think that smile is the introduction of civilized and high-quality service, knowledge is the guarantee to improve service ability, communication is an effective means to do a good job of service, and satisfaction is the unremitting pursuit of service work.
In teller work, I pay attention to the words "early", "fast", "good" and "practical", that is, I should come to work early every morning, make preparations in advance, make arrangements for daily tasks, and implement urgent tasks early; To embody the word "fast", in the work of tellers, we are faced with the deposit and withdrawal personnel waiting in line. I will constantly improve my professional quality, complete every business for customers with skilled deposit and withdrawal technology, reduce the waiting time of customers and make them feel comfortable. Reflect a "good" word, I have a high starting point, high standards and high quality implementation for every job; To embody the word "real", I always study honestly, don't put on airs, don't make superficial articles, and don't engage in formalism, whether it's the completion of excellent materials or the usual business study. I think it is trust and sincerity that keep me from forgetting the purpose of service. It is competition and enterprising that make me go forward in today's increasingly fierce competition in the financial industry. In our work, we try our best to do the work carefully and excellently. On the surface, although our work has increased the burden, isn't it what we should do to serve the people, facilitate the people and attract customers? I think these nuances are constantly building our bank into a creditworthy bank in people's minds.
(2) Based on outlets, do a good job in customer development and maintenance. In the past year, I actively cooperated with outlets to promote the transformation of sales management, actively participated in the pk competition of outlet transformation, and strengthened my in-depth understanding and active practice of outlet transformation mode. The second is to actively carry out sales activities and maintain customer resources. Invite, greet and follow up relevant customers through various community activities, financial salons, lectures and parent-child activities on festivals such as Women's Day, Mother's Day and Dragon Boat Festival, so as to improve the success rate of sales activities and customer loyalty.
(3) Strengthen business training and communication to improve their own abilities. In the past year, I have repeatedly trained new business and transformed business, strengthened the clearance of marketing skills and speech skills, and exchanged experiences once a week, which enabled me to master business knowledge more deeply and improve my marketing awareness and ability.
Two. Actively marketing postal agent financial products, improving service quality, and constantly expanding the scope of banking business.
I think the key to further improve the financial agency business of postal savings bank outlets and cultivate and expand the market lies in the following aspects. Compliance experience of Postal Savings Bank 1. It is an indisputable fact that establishing a long-term mechanism, stimulating our own potential and strengthening ideological and political work is the catering business of our post and half of the total income. This also fully shows that the agency financial business will be the overall development trend of our post in the future. At present, the Postal Savings Bank is in the period of reform, transformation and formal training, and the postal agency financial business is still listed as a pillar business as always. In this regard, if we still stick to the original business philosophy, can't understand the crisis we are facing, can't consider it from a long-term strategic perspective, can't maintain the original market (customers) or seize new markets as soon as possible, and can't even understand that financial business is only a matter for the Postal Savings Bank, it will be difficult to maintain the existing performance.
Promote the sustainable development of our outlets. First of all, my suggestion is to establish a reasonable incentive mechanism, combine the relevant spirit of postal system reform, rationally adjust the employment structure, mobilize the enthusiasm of employees, and improve the work efficiency and labor productivity of employees in line with the principle of giving full play to their talents. The second is to establish a reasonable punishment mechanism. Optimize the personnel combination, implement reasonable part-time jobs in staffing, so as to achieve clear responsibilities, clear division of labor, clear rewards and punishments, and give full play to limited human resources; Third, establish a long-term mechanism of risk management, strengthen the internal control mechanism and build a compliance culture; Finally, establish a reasonable welfare mechanism to improve the cohesion and sense of belonging of employees. By establishing a scientific, standardized and widely accepted management system, we will promote the sustainable and healthy development of sub-branch business on the basis of continuously enhancing cohesion.
2. Do a good job in software and hardware construction, improve service awareness and achieve a win-win situation.
Shaping the image of postal savings includes external and internal aspects. External aspect refers to the regional layout and functional layout of outlets. First of all, optimize the internal structure of outlets, rationally allocate service resources, scientifically plan service areas that meet the needs of different customer groups, create a business environment conducive to service expansion, product sales and customer transfer, enhance the satisfaction and profit contribution of high-value customers, maximize the diversion of customers who handle simple business, and reduce customer waiting time.
The second is to increase investment, speed up the construction of boutique outlets and the transformation of existing outlets, unify the decoration and image, and make the image of outlets more eye-catching. Thirdly, speed up the construction of self-service banks, increase the investment in self-service machines, set up 24-hour self-service banks at various outlets, and set up off-bank self-service banks in downtown areas to do their best to enhance the external image of postal enterprises.
In our software construction, we should first start with the quality of employees, build a high-quality, professional and dedicated staff team, and improve the overall professional ethics and practical operation level of employees, which is the premise of winning customer satisfaction. Secondly, take the pursuit of customers as the belief, and truly serve customers with heart, think about what customers think and worry about what customers are anxious about. Finally, strengthen the training of service awareness, service skills and business skills, improve the knowledge content of front-line employees' service, and build a good postal savings bank in the eyes of customers. In addition to improving product value and reducing monetary cost as much as possible, we should pay special attention to brand and reputation building, strive to establish a good unique image in the eyes of customers, and improve the quality of personnel and services, thus greatly improving the value of service, people and image.
At the same time, do a good job in customer service, develop new marketing models, distinguish customer categories, realize hierarchical service, divide customers into high, medium and low categories, and establish corresponding service systems. The low-value needs of low-end customers are mostly met through self-service equipment and electronic service channels; The cash service area and wealth management service area of physical outlets meet the stable value needs of mid-range customers; The financial business of high-end customers is met by providing private service space, exclusive account managers, expert financial management teams, financial consultants and private services in a personalized way with relatively concentrated manpower and material resources. Further play the role of VIP window, set the threshold of deposit amount, and arrange skilled employees to provide services to high-end customers. Win customers with high-quality, efficient and fast service, make them permanent customers and achieve a win-win goal.
It is true that no pains, no gains. In the past year, I have gained a lot and learned a lot. Today, I will systematically elaborate and summarize it here. Although it is not meticulous, I hope it can guide my future work and make a modest contribution to the development of my branches and outlets, and I will be satisfied. Of course, honor belongs to the past, and I still need to work hard in the future. I won't look for running results, and I can't find any problems. There is still a certain distance between my current job and the expectations of my colleagues and the requirements of my leaders. I will continue to work hard in the future. I will seriously reflect on myself, overcome my own shortcomings, carry forward my achievements, push forward with victory, strive to achieve a bumper harvest in the future agency advantage products business, and reach a new level with a brand-new attitude and high morale.
At the end of the year and the beginning of the year, it carries the joy of harvest. Now we are standing at a new starting line, and the blueprint for the new year is expected to be drawn by all of us. Let's work together to unite the wisdom and strength of all comrades, continue to carry forward the spirit of racing against time, the glorious tradition of seeking truth and being pragmatic and the work style of hard struggle, base ourselves on a new starting point, aim at new goals and pursue new Excellence.
Closely around the work ideas, seize the opportunity, cross-disciplinary development, and create a new chapter in the work.
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