Summary of the work of property management personnel's probation period-last year was a year of rapid development, promotion and harvest. In this year, under the leadership of the company, with the support of leaders at all levels of developers, property management has always implemented the principle of owner first. According to the actual situation of a property management company, the management requirements of "engineering programming, standardized operation, utilization and scientific management" have been initially achieved while doing a good job of service. The property management work in the early stage of the community has gradually embarked on a standardized track, and the property management work has achieved necessary results and won unanimous praise from the owners of the community. The work in the past year is summarized as follows:
First, complete the daily work target management
1, housing management is one of the important materials. In order to do this work well, we have established a perfect housing management file, formulated a housing management system, formulated a detailed management plan, and sent people to check it regularly. There is no damage to the decoration of the household house, the appearance is unified, and there is no behavior that damages the structure of the house. The vacancy rate is 95%.
2. Management of public facilities and equipment In order to ensure the normal life of residents in the community, we have formulated a perfect maintenance plan and emergency plan for the management of public facilities and equipment, so that daily inspections are registered and minor repairs are recorded. The maintenance telephone was answered 24 hours a day, and minor repairs 17 times and emergency repairs were completed three times throughout the year, which met the management requirements of maintaining facilities and equipment in place, timely maintenance and normal operation.
3. Greening management In order to create a beautiful living environment for the owners, we strictly implement greening management measures, cooperate with the supervision, construction and maintenance work of greening companies, timely issue rectification notices and reasonable suggestions for problems arising in the construction and maintenance process of greening companies, urge them to rectify, make simple warning signs and fences when greening warning signs are not in place, and strengthen greening protection management, so that the green space is basically free from damage, trampling and public phenomena, and the greening integrity rate is.
4. Management of environmental sanitation In terms of environmental sanitation, in view of the gradual improvement of the residential environment, we organized regular and irregular cleaning, formulated strict cleaning procedures and assessment methods, and bagged fixed-point stacking of decoration garbage, centralized transportation management, strengthened the sanitary inspection of the residential area, and ensured the cleanliness and beauty of the residential area.
5, community security prevention work Community security prevention and fire protection work is the top priority in property management. In order to bring a safe and comfortable living environment to the owners, we pay close attention to the public security and fire control work in the community, regularly conduct on-the-job training and assessment for security personnel, formulate strict on-the-job assessment standards, adhere to morning exercises and early meetings every day, improve the physical quality and daily work management of employees, and strictly implement working procedures and patrol inspection systems.
Second, the key work completed this year
1. Property management at the initial stage of the owner's occupancy.
(1) Be familiar with the construction of various facilities and equipment in the community; After check-in, in order to get familiar with the construction situation and equipment installation in the community as soon as possible, our staff are not afraid of hardships and tiredness, running the construction site and climbing tall buildings in the scorching sun, and have mastered a lot of first-hand information, which has laid a solid foundation for the later work and has been praised and praised by the developers.
(2) according to the actual situation of the community, complete the work plan and put forward reasonable suggestions; After getting familiar with the various situations of the community, we completed various management schemes of the community according to the actual situation of the community, such as vehicle management scheme, public security management scheme, decoration management scheme and so on. * * * 9 items, and put forward a reasonable suggestion of 1 1, which was adopted by the developer, that is, set up milk boxes in the lobby, install green spraying systems, and connect some rainwater pipes to the underground pipe network.
(3) do a good job in the early training of security guards; Security work is the window of property management. In order to ensure the pre-service quality of community security, our office arranged security guards to be trained one month in advance, and formulated detailed training plans and schemes and assessment methods to strengthen the security guards' own quality and professional skills, so as to ensure that the owners have a security team with good mental outlook and professional quality to serve the owners after moving in. The work of the security team was well received.
(4) Cooperate with the sales work of the developer; In order to cooperate with the sales work of the developer, I arranged a special person to cooperate with the sales work in the sales department in the early stage, patiently answered customers' questions about property management, and made two XXXX billboards to publicize the company's property management services, which achieved the necessary results.
(5) Make preparations for the owner's occupancy and successfully complete the handover; In order to welcome the owner to move in and successfully complete the handover work, with the guidance and help of the company, we have done a lot of preparatory work and prepared a lot of check-in materials and necessary documents. Such as occupancy notice, preliminary property management agreement, etc. * * * 12.
2. Strengthen the management of service work and improve service quality.
(1) Establish the concept of home-based and humanized management service in residential areas.
After moving in, we adhere to the service spirit of family-oriented, humanized management and "people-oriented"; The needs of the owners are the center of our work. In order to provide services and let owners enter the community, we feel a warm feeling. We provide special care services to the owners with difficulties in living in the community and provide quality services, such as 1- 1-50 1. The master's husband is a sailor. Because he has not been to work for a long time, there are only the master and children at home.
(2) Doing a good job in maintenance service is an important part of property management, so we are very concerned about the timely rate and completion rate of maintenance work.
In order to do a good job in the maintenance of houses and related facilities, we worked closely with developers, construction teams and manufacturers to determine the maintenance procedures and methods, and successfully completed the goal of no legacy maintenance before the year. This year, * * received 157 maintenance complaints, completed 152, and completed 13 1 piece in time, with a completion rate of 96.8% and a timely rate of 83.4%. In terms of public facilities and equipment, we timely and regularly carry out maintenance and inspection of various facilities, and timely repair and deal with problems when found. For example, on February 30, 65438, the floating ball valve of the residential reservoir broke down. After inspection by the management personnel, in order to let the owner use water normally, we first carried out serious maintenance, and then notified the manufacturer to investigate the reasons to ensure that it would not affect the owner's normal water use.
(3) Strengthen the management of residential decoration.
Decoration management of residential quarters is an important part of early property management, which involves the service life and safety of properties and the integrity and beauty of residential quarters. We have done a lot of work in this regard, and formulated detailed management systems according to the actual situation and management requirements of residential quarters, such as decoration instructions and roof garden management regulations. , and insist on checking the decoration households every day, make records, solve problems in time, and adhere to the principle. Last year, * * * handled 32 cases of illegal construction, and these cases have been rectified. Ensure that the main structure of the house is intact. In terms of housing appearance, adhere to the system to ensure that the appearance of the community is unified, intact and beautiful.
(4) Listen carefully to the opinions of the owners and solve problems for the residents in time.
Good job recommendation and management recommendation of the owner are our working principles. Therefore, we can carefully record the problems reflected by the residents, deal with them in time, improve communication with the owners, patiently explain them to the owners, and solve the problems for the residents in time, such as parking the owners' cars and decorating the sand piles for the owners. Our service concept of "thinking for the owner and taking the owner as the center" has achieved good results and won unanimous praise from the owners.
3. Strive to improve the management level and improve the quality of property management.
(1) Organize employees to carry out employee ethics and management skills training to improve their professional quality. The comprehensive quality of managers is closely related to the quality and level of property management services. In view of this situation, combined with the fact that most residents in the residential area are new employees and have been in contact with property management for a short time, I have formulated detailed training plans and assessment methods, regularly trained employees in their thoughts and owners' management level, and regularly conducted security business skills examinations, which enriched employees' thinking and improved their management skills. Last year, * * * organized six personnel trainings and four skill examinations.
(2) Establish and improve scientific management methods by using advanced management methods; We keep up with the pace of social development and use computers to manage the charging accounts and management schemes of various files in the community, which greatly improves the work efficiency, makes the foundation and work of the management office reach a new starting point and lays a solid foundation for future Excellence.
Three. Existing problems and lessons
1, the overall quality of managers is not high, the sense of service is not strong, all aspects of thinking are not comprehensive, and the potential of actually handling affairs needs to be improved.
2. Insufficient communication and understanding with the owner.
3. The management of equipment and facilities needs to be strengthened. In view of the above problems, in the 20XX years of work, we will learn from experience and lessons, strive to improve the owner skills and management level of employees, and do a better job.
In the new year, we will speed up the pace, constantly improve our own property management level, constantly improve the management of the community, and contribute to the early entry into the excellent property management community and the development of a property company.
Summary of probation period for property management staff. Today is the day when I work in XX for one year! I feel very honored. I learned a lot of professional knowledge and the truth of dealing with people here. I sincerely say thank you to XX Property: Thank you for your company in the past year. At this moment, I will summarize my work in the past year as follows:
I. Property service work
Property management mainly includes all occupancy matters, daily maintenance, complaint handling, fees, infrastructure equipment maintenance, environmental sanitation, and pest control for new owners; There are also study and training, inspection by higher authorities, etc.
Second, the work of the office.
Office work is also one of my work areas. I have a lot of work. To deal with complicated and trivial work, we need to strengthen our work consciousness and pay attention to speeding up the pace of work. Improve work efficiency. Mainly do a good job in the following two aspects:
1, data entry and document arrangement. For the information files and relevant meeting minutes involved in the management office, I carefully input and print, make forms and documents according to the work needs, and draft statements.
2. Document management. After arriving at the management office, the systematic and standardized management of archives is my routine work. I use the method of combining normal maintenance with regular centralized sorting, classify and file the files, and register them well.
Third, do a good job in the financial work of the management office
Be patient and meticulous in financial work. Since I took over the financial management, I have carefully checked the financial accounts, cleaned up the financial relations, strictly implemented the financial system, and made every account well, ensuring the balance of payments.
1, make every entry-exit account, and I can record and register every entry-exit account according to the classification rules of accounts. At the same time, carefully check the bills and make detailed records.
2. Do a good job of monthly routine reconciliation. According to the financial management system, I refine the income and expenditure of the month, prepare financial statements regularly, and reconcile the accounts in time according to the company's requirements. There are no omissions or misstatements.
3. Control expenses reasonably. Reasonable control of expenses is an important link to achieve profitability. I insist on starting from the interests of the company and assisting the leaders of the management office in financial management.
Four, responsible for the green maintenance of the park.
At present, there is a shortage of greening personnel, and it is in winter, and the greening situation in the park is more severe, mainly in the following two aspects:
1, do a good job in park greening and daily maintenance of facilities;
2. Clean the road and every corner in time, clear the snow, and do a good job of handover and acceptance.