(1) sincere attitude. Smile and take the initiative to greet customers. When receiving many guests, the service staff should receive them first, then receive them, and then receive them. They should not only pay attention to coming first, but also treat others equally, so that buying is the same as not buying, buying more and buying less, adults and children alike, and buying is the same as returning. The goods to be sold should be wrapped and packed for the convenience of customers. (2) proficient in business. Achieve "one understanding", "three knowing" and "eight knowing". "Understand", understand the business work of all aspects of commodity circulation. "Three skills", you must be able to use, debug and assemble the goods you operate. "Eight knowledge" refers to knowing the origin, price, quality, performance, characteristics, uses, usage methods and storage measures of goods. (3) Integrity management. When introducing goods, we can neither exaggerate nor conceal shortcomings, let alone shoddy goods. Keep your promise, cheat customers, seduce customers, mislead customers, and buy and sell hard. (4) Good after-sales service. Make an appointment for customers and provide special delivery, installation or on-site maintenance services according to the agreed time and place. Be patient and enthusiastic when receiving customer complaints, make records in time, and investigate and verify quickly. When receiving customers' returns, be enthusiastic, not evasive, and not sarcastic. I found these things online, hoping to help you.