Guests enter the business hall.
(Welcome) 1. Go to the customers and ask the number of customers so as to arrange the table.
2. Ask whether the customers are all there and whether they are positioned.
3. Walk in front of the customer, turn around frequently, and keep an arm's length away from the customer. Have the customers been guided?
4. If necessary, please introduce the special price of the day 1 to customers at any time. How many people do you have?
2. Is everyone here?
This way, please
This way, please Look at the guests and smile kindly.
(Pay attention to body language)
Show the guests to 1 table. Take customers to the table.
2. Pour water for customers in the order of ladies, elders, other guests and hosts. Sir/madam, please sit down and drag the back of the chair.
(Pay attention to body language)
order
(wine list) 1. Ask the guests if they want to eat and what drinks they need.
2. Introduce the characteristics of related foods and beverages to customers 1. What can I do for you, sir/madam?
we have ...
We have drinks (food) ... this is our specialty.
Please wait a moment and send it to 1 immediately. Please prepare some food in your heart
And the name of the drink, anytime.
Can be sold to customers.
2. Pay attention to marketing skills, including
It is necessary to sell to customers again.
Fill in the bill on the spot, indicate several special requirements of the guests, and send a copy to the bar. What did you order?
(Repeat the guest's order) Pay attention to the classification:
1) wine list
2) Menu
3) West Point menu
Prepare a meal and send a signal to customers. Sorry, sir/madam has prepared a meal for you. 1. Spare tray, bone plate,
A small cigarette holder and a rag
2. Spare toothpicks, etc
Delivery 1. Confirm whether the beverage is correct (variety and quantity).
2. Are the serving procedures and dishes correct?
Make the settings as needed.
4. Name the drinks/dishes
5. Pay attention to the customer's reaction. Excuse me, your coffee/…
Sorry, I'll help you eat.
Dinner service 1. Clear the table (pay attention to keep it clean and beautiful)
2. Care about customer needs
3. Promote other products to customers in time.
4. Delivery toothpick 1. Sorry, I'll help you clear the table.
Sorry, I'll change the ashtray for you.
Excuse me, let me add some water for you.
4. Do you need a toothpick 1. Keywords spare tray, bone plate,
Ashtray, rag
Spare toothpick
Guest pays the bill (a) 1. Go to the cashier's office, clearly report the position, and check the variety and quantity for errors.
Show the bill to the guest
3. Quote the price and attach an action to point your finger at the subtotal of the bill.
4. Observe the guest's statement 1 whether there is any doubt. Please wait a moment and come at once.
2. Here is your bill, sir/madam.
Would you please ask that gentleman to pay the bill?
(with action)
Guest pays the bill (b) 1. Quote the amount on the spot and collect the cash clearly in front of the host.
2. put the cash in the silver clip
3. Report the handover to the cashier.
4. Give the extra balance to the guest 1. Accept you-RMB.
2. Here you are-RMB
Thank you for your patronage.
Fujian 1. say goodbye to
2. Pay attention to the items forgotten by customers in time.
Invite guests back
3. Send the customer to the door as far as possible 1. Please welcome you again.
Excuse me, is this something you forgot?