1. Complaints about private education and training institutions can be lodged with local civil affairs bureaus and education bureaus.
2. Complaints against official education and training institutions can complain to the local human resources and social security bureau or the relevant departments of the Education Bureau.
3. No matter what kind of educational institutions violate the law, they can report it through the platform of "3 15" Voice of Consumers ".
4, through judicial channels, safeguard their legitimate rights and interests according to law.
Points to note:
1. directly negotiate with the person in charge of the institution, which may be the legal representative or the president of the branch school. Don't always negotiate with the following salespeople or academics, which will be ineffective and waste time.
2. In the process of negotiation, we should have substance in speech, reason and argue with reason.
3. In the process of negotiation, we should grasp the pain points and key points, such as false propaganda, unqualified qualifications for running a school, collection of private accounts, non-invoicing, and K 12 off-campus training teachers without teacher qualification certificates.
5. Consultation and complaint should be used together, and consultation and litigation should be used together. Sometimes a phone call from the competent department is more useful than anything else, and sometimes the money will be refunded immediately after receiving a subpoena from the court.
To sum up, if you refuse to refund the fee, you will directly respond to the Education Bureau (if you get a school license, you will generally deal with it; If an educational institution does not obtain a school license, the Education Bureau may not take care of it, but you can consider the Industrial and Commercial Bureau.