What are the penalties for Tik Tok merchants not delivering goods?
Many friends and friends are curious about what punishment Tik Tok merchants will have if they don't deliver the goods. As far as the past situation is concerned, orders that are not "shipped" and not refunded within 150 days from the date of placing the order will be automatically closed, and the transaction amount will be returned to the consumer's account according to the original payment method. If the original refund is unsuccessful, the platform will provide other refund channels. If an order is not delivered in time after being fined many times or a refund is negotiated with the user, the platform has the right to directly close the store or return the goods as appropriate.
How much penalty should Tik Tok merchants pay if they don't deliver the goods?
Many new merchants in Tik Tok doubt how much penalty they will pay if Tik Tok merchants don't deliver the goods. As far as the past situation is concerned, Tik Tok merchants will deduct 10 yuan deposit for every illegal order that does not deliver goods. The day after the violation is determined, the penalty will be deducted uniformly. The deposit shall not be deducted more than twice for a single order. For this violation, the upper limit of the store's one-day deduction of deposit shall not exceed that of 500 yuan.
Where can Tik Tok merchants complain if they don't deliver the goods?
If Tik Tok merchants don't deliver the goods, they can directly contact the official customer service to make a complaint. The method is super simple, as follows:
1. Open Tik Tok app, enter Tik Tok Mall, select the order to complain, turn to the order details page, click the official customer service at the bottom of the sliding page, enter the merchant to complain in the consultation interface, find and click online manual customer service, and then initiate a complaint according to the content to complain.
2. Log in to the official Tik Tok app, click to enter Tik Tok Mall, select the order of the goods to be complained, click to enter the store of the goods, find the customer service of the store, create a dialog box with the merchants, then click the option at the top right of the ... chat box to jump to the page of the current store settings, click the complaining merchants in the current interface, and then select the corresponding complaint content according to personal needs.
3. Call Tik Tok's official consumer phone number "10 10 1588" to make a complaint.
If the above methods are unsuccessful, you can also make complaints and feedback through consumer associations.