Legal analysis: 1. Complaints about private education and training institutions can complain to the local civil affairs bureau and the Education Bureau. 2. Complaints against official education and training institutions can complain to the local human resources and social security bureau or the relevant departments of the Education Bureau. 3, through judicial channels, safeguard their legitimate rights and interests according to law.

Legal basis: People's Republic of China (PRC) Consumer Protection Law.

Article 11 Consumers who suffer personal or property damage due to purchasing or using commodities or receiving services have the right to compensation according to law.

Article 32 The administrative departments for industry and commerce of the people's governments at all levels and other relevant administrative departments shall, in accordance with the provisions of laws and regulations, take measures within their respective functions and duties to protect the legitimate rights and interests of consumers.

The relevant administrative departments shall listen to the opinions of consumers, consumer associations and other organizations on the trading behavior of operators and the quality of goods and services, and promptly investigate and deal with them.