1, commodity preparation

At ordinary times, when we are at work, we should prepare a pen and paper beside the phone to record the contents of the customer's phone.

2. Holding a microphone in your left hand

Most people are used to picking up the receiver with their right hand, but in the process of telephone communication with customers, it is often necessary to make necessary written records. When writing, the microphone is usually clamped on the shoulder, so that the mobile phone can easily fall off and make a harsh sound, which brings discomfort to customers.

In order to eliminate this bad phenomenon, we should advocate holding the receiver with the left hand and writing or manipulating the computer with the right hand, so that we can communicate with customers easily.

Step 3: Answer time

Answer the phone within three rings. If you are delayed in answering the phone, you should apologize to the customer first.

4. Keep the right posture.

You should always keep the correct posture when answering the phone. Keep sitting posture, especially don't lie on the edge of the table, which can make the sound natural, smooth and beautiful. In addition, smiling can also make the caller feel your pleasure.

5, repeat the phone content

Before answering the phone, don't forget to repeat the main points of the call to prevent misunderstanding caused by recording errors or deviations and make the whole work more efficient. For example, check and proofread the meeting time, place, contact number, area code and other information to avoid mistakes.