Dear users:
Thank you for purchasing our related products. In order to make you more satisfied with our service, after you purchase our related products, our company promises you the following points:
1, product quality: * * There are no fakes in the products sold by the computer company.
2. Hardware warranty: * * The computer company promises you that all assembled computers purchased in this company will enjoy the three-guarantee service of national electronic products.
3. Professional assembly: * * Computer companies operate in strict accordance with assembly procedures and processes to ensure the installation quality of computers.
4. Honesty and trustworthiness: * * The computer company adheres to the tenet of "honesty first, quality first". If our employees cheat customers in the after-sales service process, customers can complain directly to them to ensure a satisfactory answer.
5. Technical support: If customers who buy and assemble computers in our company encounter any technical problems during use, our company will provide them with correct solutions.
6. After-sales service: a. Urban area: hardware will be provided with on-site service in the first year (within working days) and will be maintained in the next two years (within working days); The software provides five working days on-site service.
B. Outside urban areas (including suburbs): the hardware will be provided on-site in the first year (within working days) and will be repaired in the next two years (within working days); The software provides five door-to-door services (within working days) and only charges round-trip fares.
Chapter II: Commitment Letter of Computer After-sales Service
The complete set of equipment provided by our company adopts formal supply channels, and the factory provides after-sales service guarantee (spare parts supply and technical support guarantee). The company's after-sales service department has professionally trained technicians to provide 2-hour on-site response service (emergency response if necessary). Under the double guarantee of manpower and material resources. Our company will provide the following free services (except man-made losses):
(a) to provide free on-site maintenance services during the warranty period according to the manufacturer's warranty regulations;
(2) Provide spare machines for equipment that fails during the warranty period free of charge; (3) Providing pre-sale and after-sale technical consultation and user training free of charge; (4) Free delivery;
(5) Provide regular tracking and maintenance free of charge;
The specific services are as follows:
A, the whole machine, main parts, consumables and wearing parts warranty:
According to the national "Three Guarantees Service Policy" and the manufacturer's regulations, provide the whole machine warranty, major parts warranty, consumables and wearing parts warranty. See the product warranty card for details.
Second, the mode of transportation.
After the product is purchased, our company will first contact the specific person in charge of the user to confirm the delivery time and requirements;
Secondly, within the specified time, our company will provide transportation and send professional engineers to deliver the products to users; 3. The products provided are guaranteed to be in the original packaging, and the packaging appearance is undamaged and unopened; Four, after the goods arrive at the user unit, confirm the model, quantity and contract, before installation and debugging;
Fifth, the product packaging and all product accessories are owned by the user and handled by themselves;
6. When the products are delivered to the user for unpacking acceptance, our company will be responsible for any defects, spare parts, random tools, accessories and damage to the products themselves.
Three. Installation and commissioning services
After signing the contract with the user unit, our company will appoint technicians to install at the time and place specified by the user unit. And patiently communicate with users about possible problems in the installation process, () so as to carry out independent installation process in the future. The machine can run normally after installation, and our technicians will optimize the performance and debug the stability of the machine to determine whether the quality of the machine can meet the requirements and demands of users. When debugging, our technicians must patiently explain and guide users to ensure that users can basically understand the operating knowledge of normal operation of the machine and the basic debugging of stable operation of the machine.
Four, the whole machine free replacement period
The manufacturer of the products subject to this tender will provide "three guarantees" service to the user units in accordance with the contents and scope of the Provisions on Responsibility for Repair, Replacement and Return of Microcomputer Commodities promulgated by the relevant state departments. The specific rules are as follows: 1 Free return within seven days.
That is, within 7 days (inclusive) from the factory date of the product (subject to the official purchase invoice date, hereinafter referred to as the "purchase date"), if the purchased product has performance failures listed in the "Three Guarantees Regulations for Microcomputer", you can choose to return it, exchange it or repair it. If the user chooses to return the whole machine, our company will refund the purchase price at one time (subject to the official purchase invoice price, the same below).
2, eight to fifteen days free replacement or repair.
That is, from the 8th day to15th day (inclusive) from the date of purchase, if the purchased products have performance failures listed in the Three Guarantees Regulations for Microcomputer, you can choose to exchange or repair them. If you choose to replace the whole machine, our company will replace the goods with the same model and specifications or the new goods with the same brand performance not lower than the original goods for free.
3. The whole machine can't be used normally after being repaired for more than two times in one year, and it will be replaced free of charge.
That is, within one year (inclusive) from the date of purchase, if the purchased product fails to work normally after two repairs, you can choose to replace the whole machine or repair the faulty parts. If the whole machine is replaced, the service organization recognized by the manufacturer will replace the goods with the same model and specifications or the new goods with the same brand whose performance is not lower than that of the original goods for users free of charge according to the maintenance records provided by the recognized maintenance organization designated by the manufacturer.
Verb (abbreviation of verb) The response time of product failure service during the warranty period is 1). 24-hour service hotline:
In addition to the service hotline provided by the manufacturer and the technical service website on the World Wide Web, the technical service department of our company also has a 24-hour service telephone. Number: 95 105985. You can also call the business manager's mobile phone directly without rest on holidays.
2)。 30-minute telephone reply:
After calling for fault maintenance, our engineer will contact the user by phone within 30 minutes to understand the fault phenomenon, determine the maintenance items and propose solutions. If it is a software failure, solve the problem by phone. If it is found that it is a hardware problem after analysis, it will make an appointment with the user and send an engineer to repair it at home within the specified time.
3)。 7-day *24-hour working system
Our company's technical service telephone hours: Monday to Sunday, 24 hours, holidays as usual.
The technical consultation service hours are normal business hours: Monday to Sunday, 8: 00- 18: 00.
On-site service time of intransitive verbs
After receiving the repair request from the user unit, the engineer of the technical service department of our company will get in touch with the user within 30 minutes to determine the fault phenomenon, and send an engineer to the door during the on-site service. On-site service hours of technical service department: Monday to Sunday, 8: 00- 18: 00, as usual on holidays.
Seven, fault repair time limit
If the products provided by our company fail during the warranty period, our company will ensure that professionals will be sent to the site within 1 hour to solve non-equipment failures or general failures in time. For equipment failure, on the one hand, we will try to avoid single point failure when designing the system; On the other hand, we will use the spare parts library of the company's technical service department to ensure that the fault can be eliminated within 24 hours. If it cannot be eliminated, in order not to affect users' work, we will provide similar available equipment for users to use for free until the equipment is repaired. General faults should be repaired within 24 hours.
Eight. others
Detailed product warranty period and detailed rules shall be subject to the warranty card provided by the manufacturer.
(Signature of Bidder)
Article 3: Commitment Letter of Computer After-sales Service
Over the years, Tianyi Digital Technology Business Department has been serving customers in various industries in Rongshui. Through research, exploration and summary, a complete product and service guarantee system has been established to provide users with high-quality and timely pre-,mid-and after-sales services:
I. Quality assurance
Our business department guarantees that the equipment provided to customers is manufactured by the original factory, and the factory information and accessories are complete. In order to maintain the normal operation and maintenance of the contract equipment, our department guarantees that the technical products provided are complete, clear and correct.
Second, the quality assurance measures
Warranty period: provide on-site service during the warranty period.
1. This department has an after-sales service center, which is mainly responsible for after-sales service and technical consultation. Ensure that engineers provide all kinds of technical services at any time.
2. There are remote services on the Internet to solve various problems in time and provide real-time online services throughout the year.
3.24-hour online service. You can call the technical consultation number 1397726 1660 at any time within 24 hours. Provide technical services 24 hours a day.
4. Cameras, surveillance cameras, motherboards, memory, hard disks, monitors and other equipment. This department has it all year round. If the repaired parts can't solve the problem within one week, we will provide spare machines free of charge.
Our technicians will call back regularly around 10 every month.
6. Visit from time to time. Our technical engineers will visit our customers from time to time to solve their problems.
7. Wearable accessories: The company reserves various common accessories in stock to ensure that the problem can be solved in the shortest time.
Third, after-sales service commitment letter
Within seven days from the date of sale, the desktop computer sold by our company is out of order. You can choose to repair, exchange or return it. From the eighth day to the fifteenth day from the date of sale (subject to the date of purchase invoice and three-guarantee certificate), the whole machine has the performance failure described in Annex 1, and you can choose to repair or replace it.
Within five years from the date of purchase, the desktop computer product fails, and the company provides free on-site service.
When the following computer hardware fails, we will replace the faulty parts for you free of charge during the warranty period (the warranty period of the replaced parts will be recalculated from the date of replacement). Part Name Warranty Time
Switches, servers and storage devices are guaranteed for three years. Our department promises to provide five years of free on-site service. If the user needs to bear the corresponding expenses for replacing the hardware outside the hardware warranty period, our company will not increase other expenses. Other service commitments
Within one year from the date of your purchase, if our department can't provide spare parts for maintenance, the computer you bought can't be repaired within 30 days from the date of maintenance; If the same main component or peripheral product in the main engine fails, two repairs will not solve the problem. Our company will replace the products of the same model and specification for you free of charge. If our company can't provide products of the same model and specification, we will provide you with goods whose performance is not lower than that of the products you use. If the special situation cannot be solved on the spot, our service engineer will negotiate with you, get your consent, take the machine back to the authorized service organization of the desktop computer for maintenance, and return the machine free of charge after maintenance.
When the parts of your desktop computer are out of warranty, you need to pay for the hardware when you receive the maintenance service.
Maintenance response time:
After receiving the customer's request for technical service, our technicians will arrive at the site within 2 hours. Generally, the fault will be repaired within 24 hours.
In the process of product maintenance, the fault cannot be repaired within 24 hours. In order not to affect the use of users, our department will provide spare machines or substitute spare parts free of charge.
On-site training: after the installation and debugging is completed, organize relevant users to carry out free practical operation and maintenance training to ensure that users' operators can operate independently and skillfully and carry out basic maintenance.
Within 3 ~ 5 working days after the overall acceptance by the competent acceptance department, we will hand over complete technical data and charts (such as equipment list, certificate of approval, test report, installation drawings, etc. ) and the product manual, operation manual and maintenance guide of original products to users.
Product service engineers provide you with overall solutions for design and construction, including campus network and Internet access.
Online real-time question submission and answer is the fastest service mode. Provide software upgrade service according to the manufacturer's regulations.
The failure or damage of the machine (including components) is not covered by the warranty under the following circumstances. 1. Accessories (scanners, printers, etc. If it is not provided by this department, the manufacturer of this product shall be responsible for the guarantee. Please refer to the attached product warranty certificate for specific warranty commitments. 2. The whole machine and parts have exceeded the warranty period.
3. Machine failure or damage caused by the installation, maintenance, modification or disassembly of the personnel of our computer authorized service organization. (except those that can prove that the purchased computer products and components are still under warranty).
4. Faults caused by unexpected factors or man-made reasons include machine failure or damage caused by misoperation, scratch, handling, moving, bumping, improper voltage input, plugging and unplugging charged peripheral devices such as printers, and foreign objects (water or other items) entering the computer.
5. Failure or damage caused by using non-genuine and unpublished software or computer viruses. Faults or losses caused by natural disasters and other force majeure (such as earthquakes and fires).
Commitment letter of project after-sales service
Recipient:
Yanji Jiahong Decoration Co., Ltd. adheres to the spirit of high quality, high efficiency and development, and takes high-quality products and thoughtful service as the concept, and solemnly promises to you openly and responsibly as follows:
All our projects enjoy 5-year concealed engineering warranty, 2-year overall warranty and lifetime maintenance service. For some urgent repair projects (such as hydropower projects) that affect the normal life of the owners, we will come to the house for repair within 24 hours.
Our company's after-sales service team for the * * * project takes the project manager of Yanji Jiahong Decoration Co., Ltd. as the head, and resolutely implements the service policy of "24-hour uninterrupted service and 365-day holiday-free work". Solve the problems in the after-sales service of * * * project in time.
The after-sales service team of the "* * *" project is responsible for arranging the maintenance team to track the construction project undertaken by our company during the "warranty period" and solve the problems arising from the site visit in time. If the problem can't be solved at that time, report it to the company, and the company will send personnel to the site to solve it within 1 hour, and pay a return visit twice a year.
After the warranty period, our company will continue to keep in touch with users, keep abreast of the after-sales information of our construction projects, so as to take corrective and preventive measures in time, and assign special personnel to conduct regular inspections, so that users can use them at ease.
The maintenance agreement can be renewed after the warranty period expires, and only the product cost is charged. Respond within half an hour after receiving the repair call and give the corresponding solution. Within an hour, professionals will come to the site with professional tools to solve the problem.
A questionnaire will be sent to the customer during the after-sales service. I hope that Party A will put forward opinions to help our company grow continuously.
24-hour service telephone:
After-sales service supervision telephone number: