High-quality nursing service is a dynamic, complete and continuous comprehensive nursing process which is patient-centered, guided by modern nursing concepts and based on nursing procedures. Next, I will bring you a personal summary of the nurses in the operating room. I hope you will like it.
Personal summary of nurses in operating room 1 1. Preoperative psychological care, regardless of size, patients need to bear certain psychological pressure.
When patients enter the operating room, they often have the psychology of "life is in the hands of medical staff", and the words and deeds of medical staff will directly affect the patient's complex. Therefore, the nurses in the operating room must be kind, neat and dignified. Paying attention to all aspects of self-cultivation is an important prerequisite for psychological nursing.
Constantly learn new medical theories and techniques, sum up experience, enrich themselves, carry forward the spirit of dedication, improve the quality of nurses, eliminate the tension and fear of patients, and make patients cooperate with surgery in the best psychological state.
Second, preoperative vision care
Go to the ward before operation to prevent patients, communicate with patients with their own words and deeds, let patients express their concerns, ask various questions, and patiently answer them with a scientific and honest attitude, so that patients can eliminate their concerns and have confidence in the operation.
Most patients are eager to know about anesthesia and surgical methods, so we will check the patients in the ward before operation, introduce them to the operation and anesthesia methods, and demonstrate their posture during the operation, so that they can train in the ward bed before operation and actively cooperate after entering the operating room to improve the success rate of anesthesia and ensure the smooth operation.
Read medical records, ask about medical history, check the general situation of patients and laboratory documents and other auxiliary examinations, the name of surgery and anesthesia methods, fully grasp the patient's condition, predict possible accidents during surgery, and formulate measures to solve problems in time.
Explain the time and importance of indwelling gastric tube, urinary tube, fasting and drinking water before operation, inform relevant precautions, and obtain patients' active cooperation.
Three, intraoperative anesthesia accident with nursing.
Preparation of standing instruments and drugs, such as anesthesia machine, tracheal intubation materials, ECG monitor, aspirator, etc. Rescue drugs such as adrenaline, lidocaine, atropine, dopamine, m-hydroxylamine, sodium bicarbonate, etc.
Close observation of the condition during anesthesia can be found early and rescued as soon as possible. Keep the respiratory tract unobstructed. If there is a foreign body in the mouth, assist the anesthesiologist to suck it out. If the airway is blocked, prepare a tracheotomy bag and do a tracheotomy if necessary. When the anesthesiologist prepares for tracheal intubation, the nurse should give mouth-to-mouth artificial respiration first to avoid the interruption of patient ventilation. Establish a feasible vein channel to buy time for emergency medication.
Since nurses in operating room 2 personally summarized the development of quality nursing, our department has actively responded to this activity. On the basis of systematic holistic nursing, the factors of being busy with surgery and ignoring patients' psychology, physiology and society have been changed, so that perioperative patients can enjoy humanized, systematic and standardized high-quality nursing services. Since the launch of the activity, our department has taken active actions and carried out its work steadily, and achieved remarkable results, which are summarized as follows:
1. Optimize working procedures and improve work efficiency;
1) Nurses prepare in advance. In order to ensure that the hand-held operation started on time, the operating room nurse arrived at 7: 30 and began to take patients into the operating room. The instrument nurse prepares the instruments, liquids and beds in the operating room before handover, and the rate of one operation reaches 90%.
2) Shorten the interval between consecutive operating rooms. According to the progress of the operation, the visiting nurse will inform the ward of the operation call in time, make preparations in advance, and reduce the time wasted in the ward when accepting the operation patients. At present, due to the implementation of the two-child policy, there are many patients in maternity wards, few nursing staff and a long time to pick up patients, which has not achieved the expected results. The average time to take patients to the operating room is 15 minutes (time is generally wasted on finding medical records, taking antibiotics, listening to fetal heart, making temporary medical orders, patients going to the toilet, waiting for the elevator). It takes about 25 minutes to send a patient (time is spent on the elevator, moving the bed in the ward, making the bed, waiting for the nurse to hand over the illness). It is suggested that the hospital establish a logistics support system as soon as possible and hand over patients to logistics support personnel. When the number of operations is 20 a day, it takes at least two nurses to pick up patients. With the support of logistics support system, two clinical nurses will be saved, which not only reduces hospital expenses, but also greatly improves nursing quality.
2, innovative service content, pay attention to nursing details:
1) According to the surgeon's habits and operating characteristics, the "surgeon preference card" was made and posted on the handover board to remind nurses to prepare instruments and articles according to the doctor's habits, so as to improve the quality of operation cooperation. The penetration rate of all doctors within the scope of doctors above deputy director is 100%.
2) Specialized operating room. Implement specialist management, adopt the system of fixing and rotating the personnel of specialist surgery group, set up a professional group with surgery department as the unit, set up a professional team leader and specialist team members, and improve the quality of specialist surgery cooperation.
3. Change the working mode to make the service closer to patients.
1) The head nurse rationally divides the work among nurses according to the mixed situation, operation difficulty, technical requirements and other factors, and sets up second-line and third-line duty. Because the East Campus is relatively remote, a general hospital has been set up in the East Campus, which has increased the manpower of nurses in peak hours, off-season and night shift.
2) Simplify nursing forms, and fully implement electronic forms in the second half of 20__ to shorten the time for nurses to write nursing documents, realize "time belongs to nurses and nurses belong to patients", and improve the academic, convenient and humanized service for surgical patients.
4. Strengthen operation management.
1) the day before the operation, the visiting nurse is responsible for the preoperative visit. According to the patients' psychological state and acceptance ability, do a good job in preoperative psychological care, briefly introduce anesthesia methods and surgical procedures, do a good job in preoperative health education, and choose gynecological surgery above level 3. The preoperative visit rate reached 65,438+0,000%.
2) After the patient enters the operating room during the operation, the visiting nurse introduces the operating room environment in easy-to-understand language, instructs the patient how to actively cooperate with the medical staff during anesthesia, and informs the patient of the anesthesia feeling and anesthesia effect, so as to make the patient know fairly well and eliminate the fear. During the operation, he didn't talk about topics unrelated to the operation, and he didn't talk loudly and laugh, which reflected the humanistic care. The infusion for patients and the washing liquid for washing abdominal cavity are warm liquids, which reduces the occurrence of hypothermia in patients. At present, the utilization rate of warm liquid reaches 80%. The reason is that the nurses didn't have time to replenish it in time because of the increase in the amount of surgery. By noon, the liquid in the incubator was almost used up, so it didn't reach 100%. Improvement measures: Designate a special person to regularly replenish the liquid in the incubator.
3) Visit the patient on the first day after operation. Ask about the general situation and postoperative complications. At the same time, the patient's existing discomfort is given appropriate treatment, comfort and explanation. To understand the satisfaction of patients and operating departments to operating room nursing, and investigate the total amount of operations every month. The satisfaction of doctors and patients reached 100%.
4) Strengthen perioperative management and strictly implement the tripartite verification system to prevent surgical patients and surgical errors. In the implementation process, the key links, namely the handover link, the check link and the transfer link, are closely followed, and the specific person in charge is appointed to hand over the patients to ensure the safety of the surgical patients.
Through the development of high-quality nursing service in operating room, the service level and ability of nursing staff in operating room have been improved, and the learning consciousness of nursing staff has been stimulated. When speaking for patients and their families, we sum up as follows: sweet words, caution, more love, gentleness and courtesy. When doing work, move quickly, move lightly, use more brains, have fewer reasons and be efficient. Everything is patient-centered. Greatly improved the quality of work, reduced medical defects and errors, and created a harmonious nurse-patient relationship, which was well received by patients and their families.
Personal summary of nurses in operating room 3 The operating room is a group full of vigor, courage and dedication. With the vigorous growth of the new comprehensive building, we have conscientiously gone through the first half of 20 years. In the past six months, we have never forgotten the purpose of "people-oriented, quality first", met the needs of every surgical patient with our love, enthusiasm and sincerity, strived to achieve "social satisfaction, patient satisfaction and self-satisfaction", and put the work style of "scientific, standardized, harmonious and efficient" throughout the whole process of nursing work. Under the leadership of the hospital and nursing department, with the close cooperation and support of all departments, according to the target plan formulated at the beginning of the year and the requirements of the "Second Class" hospital, all medical staff paid close attention to implementation, earnestly implemented and made unremitting efforts, successfully completed various tasks and achieved double harvests of social and economic benefits.
First, create departmental culture and build team spirit.
As the saying goes, "a hero has three gangs, a fence has three piles", and everyone collects firewood with a high flame. A person can walk very fast, but if he wants to go further and better, he must walk together, which requires the fighting ability of teamwork. The successful completion of one operation after another and the major rescue again and again require a harmonious, efficient, enterprising and fearless team. In the past six months, we have implemented the flexible scheduling system, and adopted the bonus system of bringing the old with the new, matching at different levels, optimizing the combination, and getting more for more work, which effectively mobilized the enthusiasm of general practitioners, not only effectively avoided potential safety hazards, but also condensed the general practitioners into a "wolf-like" team with positive, United and hard work.
Second, patient-centered, striving for first-class quality nursing service
In daily work, nurses always keep in mind the service tenet of "patient-centered", put themselves in the patient's shoes and start from the perspective of "if I am a patient". Carry out holistic nursing, give full play to the subjective initiative of responsible nurses, especially strengthen intraoperative nursing, postoperative guidance, implementation of nursing measures and satisfaction survey of nurses in operating room, thus greatly enhancing nurses' sense of responsibility.
Third, standardize holistic nursing and strive for first-class management
Good management is the basis and premise of quality service. In order to make the management more standardized and professional, we insist on making weekly plans and summarizing them every month. Actively implement the "6s management" implemented at the beginning of the year, treat every surgical patient well, do a good job, care for every patient, improve literacy, ensure safety and optimize the process; Improve efficiency, provide high-quality and efficient services, strive for brand departments, and build assured operating rooms. Strict implementation of the check system and nursing operation procedures, no mistakes and accidents. Strictly implement, manage and monitor disinfection, sterilization and isolation measures. In the past six months, the infection rate of surgical incision
Fourth, improve the quality of nurses and cultivate first-class talents.
With the continuous progress and development of society, we deeply realize that comprehensively improving the comprehensive quality of nursing staff is an important link in the development of departments. Strive to cultivate a team with high cultural quality, good professional ethics and superb professional skills. First of all, through continuous learning, we can improve the theoretical level of nursing specialty, and do business study every month, operation assessment and "three basics" theoretical examination every month. Not only that, nurses actively sign up for various self-study and professional title exams to improve their cultural level. In the past six months, 1 nurse successfully passed the nurse qualification examination, and 2 new nurses passed the nurse qualification examination. During the "5. 12" Nurses' Day, she won the first prize of the group and the excellent organization prize in the nursing skill competition organized by the nursing department of the hospital.
Verb (abbreviation for verb) job performance
Over the past six months, we have * * * completed 802 large, medium and small operations, rescued more than 30 critically ill patients, and there was no medical error. Keep up with the pace of Jia Chuang Office and Nursing Department of the Hospital, make vigorous rectification according to the requirements of the Second Hospital, and carry out various medical operations in strict accordance with the system and procedures. Cooperate with obstetrics and gynecology to carry out hysteroscopy, laparoscopic ectopic pregnancy operation and laparoscopic ovarian tumor resection. Laparoscopic varicocele ligation and transurethral resection of prostate were performed in cooperation with the operation. Cooperate with another department to successfully carry out artificial knee replacement and so on. No mistakes or accidents occurred. During the Women's Day on March 8th, she was awarded the honorary title of "Advanced Collective of Female Workers" by the provincial coal trade union.
Insufficient intransitive verbs
Not bold enough in management consciousness, can't persevere. In the aspect of humanized nursing, the visit of surgical patients is still a mere formality. There are still a few comrades who do not attach importance to the implementation of rules and regulations. Thesis writing and nursing research are almost absent. In the future work, we will continue to redouble our efforts to contribute to the two benefits of our hospital and the success of dimethyl ether creation.
Personal summary of nurses in No.4 operating room With the completion of the new hospital, we have worked hard for another year. Under the leadership of the hospital nursing department and the operating room, with the close cooperation and support of all subjects, all the nursing staff paid close attention to the implementation, conscientiously implemented the target plan formulated at the beginning of the year, successfully completed this year's nursing tasks, and achieved a double harvest of social and economic benefits. Personal nursing work summary report is as follows:
First, improve the nursing notification procedure and the responsibilities of each class.
1, before implementing various nursing techniques in the operating room of the hospital, patients were informed, encouraged by language, and gently moved, so that patients could feel the warmth of their loved ones.
2, according to the workload and personnel situation timely adjust the responsibilities of each class, to ensure the normal development of nursing work in the operating room.
1. From May 1, we distributed satisfaction questionnaires to surgical patients, collected patient information, gained understanding, trust and support, and took corresponding corrective measures in view of the shortcomings in our work. Meet all reasonable requirements of patients, create a warm and comfortable operating environment for patients, and the satisfaction rate is over 95%.
2. Strictly implement the disinfection and isolation system, and the qualified rate of disinfection and isolation is 100%. Organize general nurses to learn the knowledge about laminar flow operating room, so as to adapt to the new working environment more quickly and ensure the normal use of laminar flow operating room. Strictly implement aseptic technical operation procedures to prevent hospital infection and ensure that the infection rate of surgical incision is ≤0.5%.
3. Strengthen the management of emergency drugs, and the intact rate of emergency medical devices will reach 100%. Strengthen the training of first aid knowledge and rescue process, and make regular assessment to ensure the successful completion of surgical rescue work.
Second, do a good job in nursing work plan, study hard and improve the professional and technical level.
1, strengthen "three basics" training and organize technical training for department personnel, with the training rate reaching 100% and the qualified rate 100%.
2, strengthen the study of basic theoretical knowledge, the department monthly assessment 1 times, qualified rate 100%.
3. Strengthen continuing education and actively participate in the study of UNESCO.
4. Strengthen professional knowledge training and further improve health education, and the coverage rate of health education in perioperative period will reach 100%.
Third, save costs and charge fees reasonably.
1, strictly manage medical and office supplies to reduce waste and loss. There should be a special person responsible for the maintenance of medical equipment, accurately record the performance and use of instruments and equipment, and ensure the normal clinical operation.
2. Accurately record the charging items. Since March of 1 year, the department has made a microcomputer input record sheet for the operating room, and checked it layer by layer to ensure that the operation fee is correct.
Personal summary of nurses in operating room 5 Time flies, 20__ years will pass. Looking back on the past year, although there is no vigorous record, it has also experienced some tempering and tests. With the help of department leaders and colleagues, I completed this year's work task and treated patients carefully while ensuring stability and safety. No complaints or mistakes throughout the year. In this alternate season, the work in 20__ years and the prospect in 20__ years are summarized as follows:
I. Ideological and political aspects
Can conscientiously implement the party's basic line, principles and policies, actively study political theory through morning meetings, newspapers and the Internet, abide by the law, love their jobs, actively support the principles, policies and rules and regulations of hospitals and operating rooms, take patients as the center, set strict demands on themselves by the standards of an excellent nurse, adhere to the quality of medical services as the core and patient satisfaction as the standard, and firmly establish the spirit of teamwork.
Second, the work attitude
As an operating room nurse, she can strictly implement various operating procedures and procedures, abide by the rules and regulations of hospital departments, always pay attention to maintaining the concept of disinfection and sterility, and be on standby all day to deal with emergencies. Establish a strong sense of collective responsibility and honor, unite colleagues and take work as the center. Insist on providing patients with all-round quality services, closely cooperate with surgeons, actively cooperate, create a harmonious working atmosphere, and ensure the smooth completion of the operation. In the case of insufficient staff in the large-scale activity department of the hospital, we must absolutely obey the organizational arrangements and do our best to ensure the smooth development of medical work.
Third, professional skills.
In the past year, I participated in the cooperation of several cardiopulmonary bypass operations, basically mastered the operation process of visiting nurses, and participated in the cooperation of several major operations in other departments to ensure the smooth progress of the operations. At work, I can actively participate in the rescue of critically ill patients, master the nursing first aid technology, rescue procedures and the use of rescue medical equipment. Daily inspection is strict, rigorous and meticulous, put an end to minor mistakes and accidents, complete the operation process with good quality and quantity, and constantly improve your own operation level and actively participate in the development of various new businesses.
Four. Prospect of the 20th century
In 20__ years, I will take the national intermediate title examination for nurses, and I will use my spare time to review carefully and strive for it. On the basis of expanding the existing knowledge level, people should be exposed to new technologies and new knowledge, so that people can keep pace with the times in thought and knowledge.
With the improvement of the law, people's legal awareness has been continuously enhanced. I think it is also very important to improve our personal legal awareness. Strengthening the study of the Regulations on Handling Medical Accidents can protect the rights and interests of patients and reduce the occurrence of medical accidents. On the basis of no mistakes in daily work, I want to strengthen the study of nurses' professional ethics and etiquette, which not only increases patients' satisfaction and our own sense of accomplishment, but also eliminates and reduces the occurrence of medical disputes to a certain extent, which is also a kind of protection for us.
People are always growing. If I was impetuous yesterday, I am more mature today. I have a deeper understanding of operating room nursing, a clearer understanding of my responsibilities, and better and more dedicated service to patients. I thank my leader for giving me the way forward; Thanks to my colleagues, we fought together and spent countless busy days and sleepless nights. In fact, I am not only grateful, but also grateful. I can grow and progress because of your tolerance and kindness. I hope that next year, we will still go hand in hand and work together to achieve our goals.
Personal summary of nurses in operating room 6 Time flies, the sun and the moon fly like a shuttle. As a glorious angels in white, I pay special attention to my honesty and self-discipline, suffering before pleasure, and persisting in my work despite illness; Efforts should be made to improve ideological understanding, actively participate in the construction of nursing branches, develop more young party member teams, mainly young backbones, and make nursing branches show positive vitality.
Adhere to the "patient-centered" clinical service concept, carry forward the revolutionary humanitarian spirit of saving lives, stand on their posts, be good at summing up experiences and lessons in their work, and do a good job in medical care. At the same time, it has been widely praised by patients and recognized by leaders and head nurses at all levels. The task of 20__ years has been successfully completed. Details are summarized as follows:
First, ideological and moral, political quality:
Can conscientiously implement the party's basic line, principles and policies, and actively study political theory through newspapers and books; Abide by the law and study legal knowledge seriously; I love my job, have a strong sense of responsibility and dedication, actively learn the professional knowledge of nurses, have a correct working attitude and be serious and responsible. In the process of medical practice, we should strictly abide by the medical ethics and standardize the operation.
Second, professional knowledge and working ability:
With the goal of "doing better", we have cultivated innovative consciousness and successfully completed the following duties: assisting the head nurse in ward management and sorting out medical documents.
Seriously receive every patient, treat every patient as his friends and relatives, and always put yourself in others' shoes. Do a good job in writing medical documents. The writing of medical documents needs to be serious and responsible, with a correct attitude and clear thinking. I seriously study the writing standard of department documents, and carefully write ordinary care records, critical care records and rescue records.
Abide by the rules and regulations and keep in mind the three basics (basic theory, basic knowledge and basic skills) and three strictness (serious attitude, strict requirements and strict methods). In order to improve the theoretical and operational level of each nurse, the nursing department conducts theoretical and operational examinations every month, setting high standards for their work.
Work attitude should be correct, "the doctor is the heart of parents". I take it as my duty to do everything possible to alleviate the pain of patients. I hope all patients can recover as soon as possible, so every time I enter the ward, I spare no effort to encourage them with limited time, patiently help them understand the disease and establish confidence in overcoming it. I felt very happy when I saw the patient recover.
Nursing is a noble and sacred cause, and I am proud to be a member of the team of nurses. In the future work, I will redouble my efforts to make my due contribution to the nursing cause of mankind! In the next 20__ years, I will continue to carry forward the spirit of the past year, do my job well, be anxious for the patients, be responsible for the patients, and never make the patients' condition worse because of my reasons.
I should be absolutely responsible for my work, which is the minimum work a good nurse should do to save lives. As a nurse, I am always aware of the heavy responsibility on my shoulders. I won't discredit the hospital, it will only inspire me to work harder. I will also be strict with myself in my life, and I believe I will do it!
In the past 20 years, the nurses in No.7 operating room have never forgotten the purpose of "patient-centered", met the needs of every surgical patient with our love, enthusiasm and sincerity, strived for "social satisfaction, patient satisfaction and self-satisfaction", and put the work style of saving lives through the whole process of nursing work. Under the leadership of the hospital and the nursing department, with the close cooperation and support of various departments, all medical staff paid close attention to implementation, earnestly implemented and made unremitting efforts, successfully completed various tasks, and achieved a double harvest of social and economic benefits.
First, create departmental culture and build team spirit.
Actively responding to the call of "building hospital culture and establishing team spirit", the department insisted on organizing medical staff to learn medical laws and regulations, hospital rules and regulations, accept various medical ethics education such as loving their posts and being dedicated, and recorded discussions. Adhere to the concept of patient-centered and quality-centered nursing service, adapt to the new situation of health reform and social development, actively participate in various political activities, take serving the people and contributing to society as the purpose, take patient satisfaction as the standard, and serve the people wholeheartedly. Actively participate in various social welfare activities and do practical things for the people. Organize "science, technology, culture and health" activities to go to the countryside, free clinic, medical delivery, physical examination, donation, etc. For Hanshou people, there are still many people who donate blood many times. Love contributes to society and adds luster to the department.
Second, take patients as the center and strive for first-class quality service.
In daily work, nurses always keep in mind the service tenet of "patient-centered", put themselves in the patient's shoes and start from the perspective of "if I am a patient". Actively carry out the "one-on-one full service" planned at the beginning of the year, receive every surgical patient well, provide good service and care for every patient. When patients enter the operating room, nurses warmly greet them at the door of the operating room, introduce themselves, do a good job of appeasement, strengthen communication with patients, reduce patients' fear of unfamiliar environment and enhance patients' confidence in surgical treatment. Head nurses often ask colleagues about their work skills, attitudes and patients' requirements, attach importance to patients' opinions and suggestions and solve them in time.
Third, standardize holistic nursing and strive for first-class management
Good management is the basis and premise of quality service. In order to make the management more standardized and professional, we insist on planning every week and summarizing every month. Establish and improve the service object, and consciously accept the supervision of the illness and society. Carry out holistic nursing, give full play to the subjective initiative of responsible nurses, especially strengthen intraoperative nursing, postoperative guidance, implementation of nursing measures and satisfaction survey of nurses in operating room, thus greatly enhancing nurses' sense of responsibility. In order to make holistic nursing more perfect, our department organized all nurses to learn the relevant knowledge of holistic nursing and new theories such as humanized nursing, evidence-based nursing and comfortable nursing. Strict implementation of the check system and nursing operation procedures, no mistakes and accidents. Strictly implement, manage and monitor disinfection, sterilization and isolation measures. Pay close attention to the aseptic technical operation of nursing staff and inject one person, one needle, one tube and one towel. Strict management of disposable medical supplies, disposable sterile syringes, blood transfusions, infusion sets, etc. Disinfection, destruction and incineration were carried out after use, and the infection rate of surgical incision was 0.5% within half a year.
Fourth, improve the quality of nurses and cultivate first-class talents.
With the continuous progress and development of society, we deeply realize that comprehensively improving the comprehensive quality of nursing staff is an important link in the development of departments. Strive to cultivate a team with high cultural quality, good professional ethics and excellent professional skills. First of all, through continuous learning, improve the theoretical level of nursing specialty, so as to carry out business study every month, conduct operation assessment and "three basics" theoretical examination every quarter. Moreover, in order to raise their cultural level to a higher level, nursing staff actively signed up for various self-study and adult exams in their busy schedules, from which everyone's thinking mode, manners, manners and temperament have been subtly improved. In the "July 1st" performance organized by the hospital, __X was rated as "excellent nurse in the county". We believe that only by constantly improving the cultural quality, professional ethics and professional skills of all nurses can we better serve and contribute to society.
Verb (abbreviation for verb) job performance
Many major and minor operations have been completed, and many critically ill patients have been rescued. Lobectomy has been carried out in cooperation with cardiothoracic surgery, and new technologies such as laparoscopic ovarian tumor resection and TURP have been developed, as well as radio frequency internal fixation of spinal fractures and other difficult operations. * * * received five groups of ophthalmologists in our department for cataract intraocular lens implantation, and all of them were well received. With the improvement of nursing conditions, nursing level and service quality, our department has achieved a "win-win" effect. The economic income of the department ranks among the best, and the nursing quality management has won the first place in the hospital for many times.
Achievements are like the fruits of autumn. Although they are happy, they have all quietly fallen. While tasting success, we should also clearly see the shortcomings: be bold and innovative in management consciousness and persevere; In the aspect of humanized nursing, the visit of surgical patients and health education are still a mere formality; There are still a few comrades who are indifferent to the implementation of rules and regulations; Thesis writing and nursing research are almost absent; Especially in the service attitude and patient satisfaction, it is still obviously insufficient. The demand of patients is the scope of our service, the satisfaction of patients is the standard of our service, the touch of patients is the goal we pursue, and the quality service is endless. We will constantly sum up experience, study hard, make the service more emotional and humanized, and make unremitting efforts for the hospital's service level to a new level.