I like this job, it makes me find myself friendly, not afraid of contact with people, and strong pressure resistance. At work, I seem to be doing a different job. The secret is that I keep interested in the company and work. My job is mainly to communicate directly with customers face to face. That is to help customers use Unicom's services smoothly. Unicom's customers are widely distributed in all walks of life, and even state organs, such as the State Taxation Bureau and the Industrial and Commercial Bureau. I made many friends and shared different experiences with people from different industries, which became another pleasure in my work.
Sales staff's work content is highly repetitive. Many people think it is hidden and can't see tangible results, but I think this job is very interesting, and its happiness and pain come from customers. When watching TV, watching movies and studying, it seems that everything is clear from right to wrong, black and white. However, I often can't make it clear in the face of customers' reactions, so I have to calmly face their emotional complaints and even abusive words.
At first, I often felt that China Unicom was not run by my family and the customers were not smooth. Why are you cursing me? The unreasonable reaction of customers often makes me feel depressed. But at the same time, I also have unspeakable joy. I remember in my second week as a shop assistant, a customer didn't know how to use his PHS or even his phone number. I patiently taught him how to operate it, and it took me nearly half an hour to finally teach him. Hearing the customer's thanks, I almost jumped with excitement.
After that, every time he went to the business desk to handle business, he would repeatedly thank me. I was particularly happy to hear his praise, saying it was my duty. Later, he even advertised to the people next to him that he was very satisfied with our service.
After all, salespeople have to solve problems. In addition to being kind, they should learn to calmly face customers' emotions and not be led by their emotions. Sometimes the customer can't tell clearly where the problem lies, and the salesperson has to help the customer find the problem calmly in order to solve it smoothly.
Because salespeople's work is trivial, frustration is often greater than a sense of accomplishment, but once they have a sense of accomplishment, they will be happy for several days. Therefore, to be a shop assistant, you must be a little bitch. If you are a self-centered person, it is difficult to enjoy it. Someone asked me, what's wrong with you, a big man, and you have to go to Unicom to do sales? What does the company give me? I feel that the company has given me a stage for work and an opportunity for further study. If you complain about hard work and care too much, you will be too disappointed in the company that hired you and this opportunity.
I don't usually have too many requirements for personal image. What is nature, kindness and smile is not so important. After entering Unicom, seemingly simple things are not that simple. Go to the welcome post before 8: 30 every morning and say, stand up straight, dress neatly and talk frequently. Everything represents the image of Unicom. Through my own work, I can truly integrate myself into Unicom and enjoy customers' satisfied eyes and praise. At the same time, I understand one thing: it is not difficult to do a good job, but how to persist!
Speaking is something we can't live without every day, but how to say it and how to say it is an art, and how to make customers feel the feeling of God can't be done in a short time. "hello! Welcome! " "hello! Pay the fee? Please sit down, please report your number ... "What a simple language and simple words, it represents Unicom's sincerity and care for customers! This also taught me how to deal with people and how to be a sincere person!
Through these days' work, I have improved my skills in all aspects.
Annual work summary Fan Wen 2 20xx, business hall staff, the first year of xx. This year, with the correct leadership of the branch leaders and the joint efforts of all the staff, we completed the arduous task of 20xx with good quality and quantity.
Our business hall team is a united and progressive team. Under the leadership of the monitor, the whole group worked hard to complete every task with one heart and one mind. I have been an old worker for xx years, and I have been conscientious in my post, always thinking about how to make more contributions to the company. During the 20xx years, I actively participated in various activities organized by the branch. I set strict standards for myself, actively assisted the monitor's work, took the initiative to undertake the "user transfer information" in the work order system, and took the initiative to complete all unfinished work in the day shift when I was on the night shift. Every time I go to the morning shift or the middle shift, I arrive at my post 20 minutes in advance to take over, so that I can be on call when something happens in the class. Overtime is a common occurrence and excellent. I have accomplished various tasks. Now I will summarize my work in 20xx as follows:
First, strengthen ideological and political study and constantly improve their own quality.
Take study as an important content in work and life, lay a solid theoretical foundation, constantly absorb new knowledge, update ideas and improve political level to meet the objective requirements of social development and socio-economic development.
Second, fulfill their duties and conscientiously complete their duties.
In the work, strictly abide by the rules and regulations of the team, love their jobs, serve enthusiastically, study hard, give full play to the fighting spirit of not being afraid of hardship and fatigue, ensure success, work hard and be fearless of difficulties. Play its due role in its post.
Third, study hard and constantly improve the professional level.
I know very well how important it is to keep learning and improving in today's high-speed social development. Only by studying hard can I finish my work better and serve the people better. In order to constantly improve my skills, I never miss every opportunity to learn. I humbly ask for advice at work, constantly sum up and improve, innovate ideas and plan scientifically, which greatly improves my work efficiency. I took the higher education self-study exam in my spare time, and got my undergraduate diploma in July this year. I laid a solid foundation for myself to finish this work better.
Fourth, establish work objectives and shape brand service image.
I always take "customer satisfaction and business development" as my work goal, try my best to solve problems for customers, take the initiative and enthusiasm, deal with them quickly and reply in time, and provide quality and enthusiastic services to customers with sincerity, care, patience and care.
In 20xx years, through my efforts in study, work and life, I was unanimously recognized by all the leaders of the branch, all the staff of the team and relevant teams. Once again, he was selected as an advanced production worker of 20xx Branch by team members. My achievements in recent years can not be separated from the enthusiastic help of branch leaders and colleagues. In the new year, I must do my work better, treat every user as my bosom friend and serve the users enthusiastically. Dare to face all kinds of difficulties and challenges, and strive to create a brilliant life. Strive to contribute to our enterprise, establish a new image for our enterprise, and move forward in the direction of "faster, higher and stronger", which is endless.
Annual work summary Fan Wen, an employee of the business hall, suddenly, two years have passed. In the past two years, China Mobile chose me, and I also chose China Mobile. From the day I entered the company, I kept telling myself that I must have "high standards and strict requirements" for myself. Facts have proved that in this extremely fulfilling job, I am both hard and happy, with great gains and deep feelings. More importantly, I am proud that I can work in such a fast-paced, efficient, energetic and vibrant enterprise.
I not only improved the business process of the front desk, but also got a more comprehensive and in-depth understanding of the responsibilities of the front desk staff. In terms of business, in addition to normal charging and handling business, it also plays an important role in receiving users, coordinating relations, resolving conflicts, consulting and accepting complaints. In terms of sales staff's job responsibilities, high-level business and coordination ability, strong sense of responsibility, modest work attitude, team spirit and service enthusiasm are the basic standards to measure outstanding front desk staff. All these reflect what kind of employees China Mobile needs.
First of all, my feelings and experiences
After two years of substantial, rich and hard work, I often sum up and keep thinking, and also gain a lot of experience.
1, good at summarizing. Summarizing is a good habit. If you take a little time to sum up every day in your life, you can improve your life and do your work better and better. At work, I may come into contact with new things every day, so summing up is particularly important. Every day when I come back from work, I will insist on thinking in my mind and summarizing orally, hoping that my harvest will be more lasting. Facts have proved that this is correct. It is because of the summary that I have a better understanding and a deeper understanding of mobile services.
Second, the outlook for next year's work
2. Deeply tap the development focus of value-added services in combination with customers' consumption behavior. Due to the characteristics of customer groups, people of different ages have different preferences for new services and content, so it is very important to formulate services consistent with consumers according to their consumption characteristics.
3. Continue to strengthen the promotion of physical channels and electronic channels, and carry out experiential marketing from various aspects. Experiential marketing is the most important perceptual channel to improve customers' understanding of new business, but at present, most customers are not active enough, so some measures need to be taken to strengthen the active experience, such as launching entertainment activities and setting up new business promoters.
The above work is my unremitting pursuit goal, and I will take it as a new starting point in my life.
Finally, I thank the company for providing me with so many opportunities to study and exercise, and thank the leaders and colleagues who helped me during this period. As a newcomer, my life has just begun in this elite and dynamic xx branch xx business hall. Only by constantly experiencing the baptism of wind and rain and keeping up with the pace of progress can we make our own contribution to the brilliant future of the company.
Annual Work Summary Business Hall Staff Fan Wen 4. Time flies, and it's the end of the year and the beginning of the year. I have worked in Unicom for more than 4 months. In retrospect, this time was carefree and full. Now I will report and summarize my overall work and study as follows:
Since joining the work, I have trained and studied in various business halls and participated in practical work. Through the correct guidance of leaders and the enthusiastic help of colleagues, I quickly mastered the working skills of various business front-office business handling and service processes. More importantly, through continuous learning and self-training, I gradually established the corporate philosophy of innovating services and building a company brand. At the same time, in work and study, I can get along well with everyone, ask for advice modestly, help others enthusiastically, and get along well with leaders and colleagues. At present, I am handy at work, and I am skilled and fluent in handling various businesses. Ideologically, we should wholeheartedly consider customers and strive to achieve service first. Willing to be a screw, make a modest contribution to the company's progress and development.
After just a few months of work and study experience, I really feel that Unicom is like a big family, full of care and warmth.
In my future work, I am willing to work hard to improve, correct my shortcomings and deficiencies, and strive to do my best. Please be supervised by leaders and colleagues.
Annual work summary Fan Wen, employee of the business hall, 5 The mobile business hall is the window of the mobile company. Working at the front desk of the mobile company's business hall involves a lot of contact with customers and many things need to be coordinated. In addition to normal charging and handling business, it also plays an important role in receiving users, developing business, coordinating relations, resolving conflicts, consulting and accepting complaints.
Over the past year, great progress has been made in all aspects. I have accumulated a lot of experience in dealing with business and answering customers' questions, and I can provide customers with satisfactory services in time and accurately. Be strict with yourself at work, maintain a strong sense of responsibility, a cautious work attitude and a good attitude. Constantly strengthen business learning and strive to improve business level and coordination ability. In the work, warm service, treat each other with sincerity, and change hearts with hearts; Win the trust of customers through meticulous work bit by bit.
Love their jobs and cherish the collective honor. Strong team spirit, harmonious relationship with colleagues, won everyone's trust. In the company's service investigation and unannounced visits, he has achieved excellent results many times and won honors for the company in the city company. Actively participate in the training and study organized by the company, strive to improve the business level, and also achieve excellent results in the post knowledge competition and business examination organized by the company. Completed the task and business volume ranked first in the company, and was selected as the star of business, with fruitful results.
From the day I came to the mobile company, I set myself a goal, that is, whatever I do, I must do well and be better than others. I believe in my ability, and I am confident that I can succeed through hard work.
In the work, there are still some shortcomings that need to be improved. In the future, we should strengthen our study, strive for greater progress and make greater contributions to the company.