1, monitoring the daily work behavior and business norms of all agents in the call center;

2. Report the irregularities found to the quality inspection supervisor and feed them back to the business supervisor;

3, all kinds of monitoring data collection, summary and sorting;

4. Timely feedback and guidance on personnel issues when necessary;

5. Collect the problems found in telephone monitoring and give timely feedback in the form of monitoring quality analysis report;

6. According to the monitoring results, put forward various training needs and improvement suggestions of the call center.

Check whether there are any unqualified places called quality inspection team. Mainly responsible for ensuring the qualified rate of the team.