The supermarket held a meeting to sum up my experience (6 selected articles) (1). This is my second home. This is the motivation and direction of my life. Supermarket, a place where I cherish good memories and little touches.
I am glad that I can work in a supermarket, because the service industry has always been an area I look forward to and like. I don't expect an elegant and stable working environment in the office, and I don't expect a glorious teacher standing on the podium to teach and educate people. Every day, we can see groups of customers with various needs, and we can serve and help them with a smile. Their simple smiles and thanks are my greatest happiness every day, and also make me fully feel the meaning of life. And I am very satisfied with what I am doing in the supermarket now, and I am also very happy.
In my daily work, although it is sometimes very hard, I feel extremely happy and full, because I think customers really need me and trust me, which is the most important thing. There will always be some mistakes in my work, and I will make some mistakes. Fortunately, some tolerant customers and my colleagues always help me enthusiastically, which makes me feel very warm at work. Sometimes, when people don't understand me, I feel lost and sad. I once wavered and even impulsively wanted to give up. Thanks to the encouragement and support of my colleagues and the integrity of the leadership, I was able to pull back from the cliff again. Every day has a harvest, and every day is a new starting point. The ups and downs of life have really made me gain and improve.
Here, I learned to be careful and do everything by myself. Here, I understand that only unity and harmony among colleagues can do everything well. Here, I got rid of those childish temper and ideas and learned to be mature and steady.
The beauty of life lies in finding the happiness and meaning of life. And I, looking for it here.
Here we are.
Thanksgiving life, thanks to my second home.
Summing up Experience in Supermarket Meeting (6 Selected Articles) (2) Time flies, and the sun and the moon fly like a shuttle. It's 20xx years and x months in a blink of an eye. On this day when I bid farewell to the old and welcome the new, I, like many xx colleagues, work hard while looking back on the past and imagining the future.
20xx years, working in xx supermarket, happy, moved, publicity personality.
First, I am happy.
The biggest feature of xx supermarket is clean shopping environment and enthusiastic staff service. In xx Supermarket, General Staff Qi Xin and Qi Xin worked together to implement xx's operating system and service concept in their daily work. The staff here are amiable, and the customers here can do civilized shopping. I really enjoy working in such a civilized environment.
I think working in xx will definitely become a happy milestone in my life. Of course, the journey of life can't be smooth sailing, and everything can't be smooth in practical work. Occasionally, employees will quarrel about their work, and occasionally there will be an argument in the supermarket. However, after many parties' communication, the dispute was quickly eliminated and the supermarket returned to its former calm. I deeply understand that communication brings colleagues closer, communication makes employees and customers more harmonious, and communication makes me find happiness in my work.
Second, I am very touched.
The pioneers of xx Group pioneered the mode of "changing agriculture into super" with diligence and wisdom, adhered to the service concept of "consistent income every day" and implemented the service tenet of "people's livelihood" and "people". In xx supermarket, there are publicity columns in the staff aisle, general manager's mailbox, manager's help mailbox, front desk poverty alleviation donation box, service desk Red Cross donation box, and xx store employee allowance, which all move me.
As the saying goes, "If you don't follow the rules, you can't be Fiona Fang". In xx supermarket, I often personally experience or witness: employee management system assessment, safety training, service etiquette training, fresh food department skills training, etc. , as well as the leaders of various departments of xx Store, have conducted patient training for new employees of xx with the flavor of the times. I am particularly moved that the leaders here treat employees with more criticism and education and less punishment. This management method of "serving people with morality" is deeply rooted in the hearts of the people. Working here, all employees have a sense of belonging.
Employees of xx Supermarket adhere to the spirit of "diligence" and work conscientiously in their respective posts. I often see the employees of the supermarket department delivering goods to customers and are willing to be intimate porters; I have seen the staff of the fresh food department deliver fruits to elderly customers living in nearby communities. I also see that customers often hold thank-you letters, saying that they want to thank some employees at the front desk ....................................................................................................................................................... It turns out that you don't need to look for it. It happens every day, and so do your colleagues at work.
Third, I flaunt my personality.
I have been working in the loss prevention department since I joined xx. Once, after work, I went to the office to see the previous friendship, in which the fourth issue of 20xx was recommended by the board of directors, which brought me a lot of inspiration and encouragement. The article wrote: "You don't need to look up to others ... You just stand on your own position and constantly show the rich connotation of your inner world!" It can be seen that the leaders of xx Group have been encouraging employees to strengthen their beliefs and show their talents, personalities and elegant demeanor.
Driven by this powerful spiritual force, whenever the loss prevention department holds a meeting, I will boldly ask some questions to my superiors for your participation. To this end, I have been respected by my colleagues and appreciated by my leaders. The loss prevention department of xx Store has been adhering to the concept of "brainstorming, brainstorming" and tacitly cooperating with the work of other departments to maintain the security facilities and shopping order of the whole supermarket. In this proud team, while showing my personality, I earnestly learn from my colleagues' work experience, learn from each other and enrich myself.
Fourth, continue to work hard.
The year of 20xx is coming, and all xx colleagues will continue to write a new chapter in xx with diligence and wisdom. I think every employee who is interested in working in xx enterprise will face new opportunities and challenges. As we all know, the comprehensive strength of xx Group is growing.
In 20xx, new xx supermarkets will be opened one after another, which undoubtedly provides a broad development space for on-the-job xx employees. As a member of xx enterprise, why don't I make bold progress?
In 20xx years, while further correcting the working mentality, improving working methods, raising service awareness and communicating with people have been included in my work plan. It is true that determination and experiment are not as weighty as actual actions.
I like the song "People Paddle and Sail". "One chopstick is gently broken, and ten pairs of chopsticks are firmly held in bundles ..." The lyrics reflect the greatness of team strength. I am willing to put my work enthusiasm into the collective strength, realize my life value and grow up with xx * * * *.
Supermarkets held a meeting to sum up experience (6 selected articles) (3) In the previous three trainings, our group chose Yonghui Supermarket as our target enterprise.
Through shopping in Yonghui Supermarket and collecting information on the Internet, we made a field investigation and summary of all aspects of Yonghui Supermarket.
In the first training, I did some research on several key supermarkets in this area because I wanted to make a supermarket positioning map of Guanyinqiao business circle. By collecting data, we have a certain understanding of the background of these supermarkets, and then through on-the-spot investigation, we analyze the shopping environment and service attitude between these supermarkets, and finally draw corresponding conclusions. The key analysis enterprise we choose is Yonghui Supermarket. In this area we analyzed, there are two Yonghui supermarkets, one in Guanyinqiao Square and the other in Jinyuan Square opposite our school. Compared with these two Yonghui supermarkets, Jinyuan Store has high service and low price, which greatly facilitates the surrounding people. In Yonghui Store in Guanyinqiao, the service is poor, which is also closely related to its shopping environment. Because it is located in a prosperous area, the cost of rent is high, and there are many people shopping, which makes the shopping environment of Guanyinqiao Yonghui Store relatively crowded.
As long as people mention Yonghui Supermarket, their first impression is that its fresh products are very cheap. After a series of data verification, our group also knew the reason of the low price of Yonghui.
First, Yonghui Supermarket has its uniqueness in the upstream supply chain. Adhere to the direct operation of all fresh goods, which are available all over the country.
More than 20 purchasing bases have been established, and they will collect cash directly from farmers' homes.
Second, Yonghui supermarkets are densely distributed, frequently distributing goods and seeking lower costs.
Thirdly, Yonghui Supermarket has a large number of fresh management experts, purchasing experts and aquaculture fresh management team. Other supermarkets don't.
Regarding the service strategy of Yonghui Supermarket, we have designed some new strategies according to our own shopping experience to better meet the modern shopping needs. Accordingly, the new strategy formulated is largely not available in Yonghui Supermarket now. There are some disadvantages in shopping at Yonghui Supermarket. In the service flow chart of Yonghui Supermarket, the existing shopping process is relatively simple, which can't meet the shopping needs of customers to a great extent. Our group put forward corresponding suggestions and opinions for these disadvantages or needs.
First, for example, when shopping, especially when there are many people on holidays, the supermarket will be crowded, and it will be very inconvenient for some elderly or disabled people to shop. We suggest setting up special channels in supermarkets for special groups such as the old, the weak, the sick and the disabled, and arranging personnel to provide products introduction, shopping guide and other services for this special group. Give them a warm shopping environment.
Second, in Yonghui Supermarket, there is only a special area for buying cooked food. Many customer groups, such as students, want to make fresh food, but they give up because they have no conditions, and correspondingly lose some purchases. And our group suggested setting up a kitchen project in the supermarket, processing the fresh food that customers need to buy according to customers' requirements, and establishing characteristic and personalized service.
Yonghui Supermarket has no commodity price inquiry machine. Sometimes, too many price tags are crowded together, the price information on them is a little vague, and there is no sales staff nearby, so it is impossible to determine the specific price, which will lead to the loss of customers who buy the goods or disputes during checkout. Therefore, we suggest to configure commodity inquiry machines in places with a wide variety of commodities. Meet the needs of customers.
Four. At the peak of passenger flow, customers who buy many pieces and few pieces all queue up to check out, which leads to customers who buy a few pieces having to wait for a long time to check out. This will cause customers who buy a few pieces to give up the purchased goods because they have to queue up for a long time, which not only loses some customers, but also increases the work of staff. In view of this shortcoming, we suggest opening a special checkout channel for a few commodities to improve the checkout efficiency of customers who buy a few commodities.
In addition to these suggestions, we also have some views on its service strategy, such as vigorously promoting green pollution-free food and advocating green new life; Increase sales promotion on weekdays, increase sales on weekdays, and disperse passenger flow at the same time; Improve the delivered value of consumers and strive for repeated purchases; Make a unified brochure for some promotional items, so that customers can see the promotional items at a glance when they enter the door; Customize membership services, and regularly inform them of the latest promotional activities in the supermarket by SMS or other forms.
Finally, through this training, we have a certain understanding of some relevant materials of the enterprises we have chosen, and we have a deeper understanding of some things taught in the classroom.
Summing up Experience at a Supermarket Meeting (6 Selected Articles) (4) The unit I conducted practical activities this time is a local supermarket. It is a comprehensive shopping center located in the center of our city. I work as a shopping guide, cashier and cleaner in this supermarket. This time, my practice ended successfully and achieved my expected purpose. The practice content includes topics, summaries and practical experiences, and a practical paper is attached. The following is my specific explanation of this two-week practical activity.
The main content includes three aspects: preliminary work, internship process and internship experience. Below I will talk about my gains in this practice from these three aspects.
Before the internship, I learned about several supermarkets nearby. By analyzing my own conditions, I finally chose one that is more suitable for the winter vacation internship. After determining the place of social practice, I contacted the person in charge of the supermarket and got his consent to the practice. I offered to work for the supermarket for free, and he also offered to help me within his power.
Before carrying out practical activities in the regular supermarket, I asked the relevant person in charge some specific information, including the general situation of the staff, daily work and familiarity with the rules and regulations of my work. Among them, I think the order maintenance and cashier in the supermarket are the focus of my internship. To this end, I first learned about the supermarket management norms and recorded some important points:
1, service attitude should be serious, remember that customers are God.
2. If you work hard, you should maintain a certain attendance rate and give certain year-end rewards to employees with high attendance rate. The reward and punishment system is clear.
Don't steal from the inside, or the offenders will be severely punished.
You should go to work on time, don't be late or leave early. Those who violate the rules will be deducted from the bonus.
5, keep the supermarket clean, no smoking open flame.
These are the points I wrote down simply according to the regulations of the supermarket. Working in a supermarket is a simple but important thing, which is directly related to the stability and development of society. I tidied up my state and prepared to devote myself to this two-week practical activity.
Practice process Today is my first day of practice, that is, my first day at work. The person in charge handed me over to manager Li of the personnel department. Manager Li briefly introduced me to all aspects of supermarket work. To sum up, it can be divided into five categories: one is about the storage and handling of goods, the other is about the cleaning, classification and pricing of goods in supermarkets, the other is about cashier in supermarkets, the other is about security in supermarkets, and the last is about the maintenance of order in supermarkets. Because it was the first day, he first familiarized me with all aspects of the environment in the supermarket and the general workflow of all links. Fortunately, I had a bottom in my heart. I probably spent more than half a day in the management department. After listening to the manager's introduction, I got a general understanding of the work here and realized that there are two types of jobs suitable for us girls, and the focus of future internship will be on these two aspects. The working hours of the supermarket are eight o'clock sharp. I got up in the morning and packed my things and went to the supermarket. The manager told me yesterday that the practice content in the next few days is to carry out one of the tasks with the help of the formal staff of the supermarket, which is about the placement of goods in the supermarket and. This seems simple, but it is very complicated to operate.
There are many kinds of goods, although there are special areas for you to put them differently, but as the New Year approaches, the consumption of some things is particularly huge, and we need to be very busy to make up the consumed goods in order to achieve a balance between supply and demand. We should put what we need correctly so as not to mislead customers and avoid unnecessary trouble. In short, this is a kind of work that can't stop for a moment, and you need to concentrate on it seriously. Secondly, the problem of commodity price, which is the top priority of the whole link, because when you buy things in the supermarket, the price on it must be correct to avoid unnecessary disputes caused by price errors, and there are so many kinds of goods in the supermarket that it takes a person's patience and care to be fully qualified for the job. I spend a lot of time remembering the price of an item, but sometimes I can't remember it correctly. With the help of other sisters, I can finish it smoothly. I have to admire the staff of these supermarkets here.
I have been working in this position for the next few days, and I have learned a lot from my sisters and from them. While working in this position, I sometimes help other positions when they need help, such as goods handling in supermarkets. Due to the shortage of manpower, I also helped to carry small items. That day was my most tired day. But this kind of work is usually done by boys, and we can only help carry it or take care of it temporarily. Among them, there is also work to help security guards maintain order in supermarkets. When I put on that armband, I really felt a heavy sense of responsibility. There are many people in the New Year. We mainly evacuate and guide personnel to maintain the normal order of supermarket activities.
Practical experience This is my first social practice, which led me out of school, into society, into contact with society and into society. This social practice has enabled me to renew my ideas and absorb new ideas and knowledge. Let me know that society is a big classroom for learning and education. In that vast world, my life value has been reflected. In that vast world, my labor and contribution got exciting returns.
In this process, I also deeply realized the hard work as a supermarket staff. There is no difference between simple work and difficult work. As long as you pay, you will get something back.
Through this practice, I have enriched my social experience, and at the same time I have seen my lack of patience and care. I will definitely participate in social practice activities in the future to improve my ability in all aspects.
Supermarkets hold meetings to sum up experiences (6 selected articles) (5) For fresh fruit and vegetable groups, from the external environment, opportunities and challenges coexist, and openness and austerity coexist. From the perspective of government policies, in the past two years, the country began to turn its attention from state-owned enterprises to private enterprises, and vegetables are the topic and focus of the national economy and people's livelihood. The state will also increase investment and support in this regard. From the market point of view, the price of vegetables has increased on the basis of ensuring basic stability, and the demand of ordinary people for eating green vegetables and fresh fruits is increasing, which is an opportunity for our fruit and vegetable groups. However, due to the expansion of the vegetable market, a series of vegetable supermarkets, such as farmers' market, lifestyle supermarket, community supermarket and vegetable basket project, are constantly expanding their investment and establishing. Competing shops have begun to pay attention to the management of fruits and vegetables. With the support of the government, a new term "agricultural supermarket docking" appeared this year. In this case, the next year will be a year of treading on thin ice, full of challenges. In view of these situations, I think the company's sales plan should have the following points:
First, stability is the premise and innovation is the way.
For supermarkets, maintaining the original development is the most fundamental premise. Next year, we will follow the model of last year to ensure the steady growth of the sales of fruit and vegetable groups. But from the above analysis, we can see that next year, we must make some innovations. This innovation comes from store managers and managers, as well as other colleagues, working together to change their thinking. Personally, I have the following suggestions:
(1) Innovation of management mode. The management concept of supermarkets was first introduced to the mainland through the connection between Hong Kong, Macao and Taiwan and the local reality by drawing lessons from the management concept of western countries. In my opinion, because it broke the status quo that I had to run several stores when I was a child, I bought a bottle of soy sauce and a Chinese cabbage, and then bought a broom for my family, which greatly facilitated our life and gradually rose after 90. Now, with the accelerated pace of people's life and the popularity of the Internet, people are increasingly demanding a convenient and efficient service system, and lifestyle supermarkets are increasingly unable to meet the requirements of people's lives. During the four months I worked, I saw that every morning I snapped up retired grandfathers, all aged around 60. These people come to the supermarket to shop for cheap, and will not bring much profit to the supermarket. However, as this generation left, they snapped up. The salaried white-collar workers who can create profits for the supermarket have no time to buy because of their busy work, so the fruit and vegetable balls are the biggest loss for these people, and the slow sales of our fine dishes can well explain this problem. Therefore, to innovate in this respect, it is to connect the entities of supermarkets and customers through network software. Break the traditional management mode of supermarkets and adapt to the realistic process of networking.
(2) Innovation of publicity service system. I just mentioned the problem of our whole service system. First of all, I think the front door design of our store is not innovative and can't attract others' attention. We also have the powerful and popular terrain of South Gate Square, but I was deeply touched by a conversation with one of my teachers a while ago. He asked me where I was working now, and I told him that I was in Beijing Hualian. He was surprised and asked, is Beijing Hualian still open? He often goes to the south gate, thinking that Hualian has closed. When I was angry, I felt that there was still a big problem with our door design and publicity. I read our website, and I feel very sorry. Secondly, we can see that it is very difficult to park in Nanmen Square. Nowadays, more and more people are driving, and parking is becoming more and more difficult. Many people go to Xinbai parking lot and buy what they want when they pick up their cars. Finally, our service should not be limited to: Hello, welcome such greetings. These are all aspects that we should innovate.
Second, recognition is the key to create a corporate culture and a harmonious working environment that employees agree with.
The success or failure of an enterprise mainly depends on the sense of identity and belonging of employees, promoters and managers at all levels. This has been mentioned before. Corporate culture must adapt to the development of enterprises and people's psychological reality. Only when employees and managers at all levels recognize this corporate culture and this collective, and this culture has a positive guiding force, employees will work here in a down-to-earth manner and serve the industry wholeheartedly. Therefore, I think this is one of the key points of our work.
Through internship, I understand that work is often not a person's business, but a team is completing a project. In the course of work, it is also important to keep in touch with other colleagues in the team. A senior human resources expert once had such a view on the ability requirement of team spirit: the ability to communicate and cooperate with others. Reasonable division of labor can make everyone do their best, unite and cooperate, cooperate tacitly and succeed in their work. If an individual wants to succeed and achieve good performance, I will keep in mind a rule: I can never put personal interests above team interests. In teamwork, I will benefit from my own assistance. On the other hand, I will benefit from it, which is one of the most important factors to ensure my success.
Summing up Experience in Supermarket Meeting (6 selected articles) (6 articles) In the new semester, the school leaders provided our class with the opportunity to go to Jiangsu Education Supermarket for training, which increased my experience. I cherish it and work hard. In just one month, I learned a lot of knowledge and got a lot of enlightenment.
smiling service
It is very important to provide thoughtful service when working in a supermarket. Be enthusiastic and positive when asking customers. If you encounter problems that you can't solve, you should even ask the formal employees of the supermarket until the problems are solved and the customers are satisfied. When working in a supermarket, you should have a good relationship with regular employees, learn to respect them, and ask for advice humbly if you don't understand. Sometimes you will encounter some unsatisfactory places in your work. At this time, you should learn to be patient and tolerant instead of losing your temper and complaining about being angry. Make it clear that you are an employee now, serve customers wholeheartedly, and establish the concept that customers are God.
Study hard.
As I work in a supermarket, I must know the general process of the supermarket. During the training, I learned how to be a qualified salesman, got in touch with cashier, stock purchase and warehouse management, and got a general understanding of the overall process of the supermarket. At the same time, under the guidance and self-study of teachers, I also learned about the location of supermarkets, the image design of internal and external customs, the display of goods, the use of lighting and musical colors. I have also done some related topics about supermarket location and image design. The benefits are enormous.
No matter who it is, you can come at any time.
Being a tallyman in a supermarket is sometimes very busy. Especially when it comes to delivery. Sometimes several suppliers deliver goods one after another. At this time, it is busy, and many goods are unloaded at the receiving place. Only a few people are busy at the reception desk. It is necessary to inspect the goods and ship them away. So, they need help. In order to behave better, I always take the initiative to run over and separate the goods at each counter, send them to each shelf and unload them. Sometimes some merchants send drinks, soy sauce, cooking oil and other commodities, which are very heavy. A box is full of several bottles! It's very heavy. We buy hundreds of boxes of drinks and dozens of boxes of oil in the supermarket, and it's very tiring every time we unload! Sometimes when I go to bed in the morning, my arms are sore and I'm tired all over! Therefore, no matter how tired I am, I will be very active and take the initiative to help. Exercise your hard-working spirit.
If there is no goods, find something to do.
The so-called "pretend" is what we often say. In layman's terms, it is "replenishment". All the goods on the shelves were bought by customers, so the shelves were empty. Are you still selling things? That won't do. We must bring the same products from the warehouse to fill the original seats. If there are many customers in the supermarket, you can't just replenish the goods, but watch it. Of course, it is not always available. Sometimes, when the goods on the shelves are full, there is nothing to do. Just stand in one place and stare at the shelves in a daze, or wander back and forth? Of course not! Learn to find something to do. For example, sorting out the goods, classifying them separately, guiding customers and so on. And learn to work and have fun.
During the one-month training, I learned a lot of knowledge and gained a lot of insights. I always believe that pay = harvest, how much to pay, how much to return. Completely equal, no complaints, knowledge and opportunities slip away in complaints. Thanks to the school for providing us with such a good exercise opportunity, which laid the foundation for us to increase exercise in real work in the future.