Time flies and hard work has come to an end. After this period of hard work, we have made greater progress in our continuous growth. We should check, tidy up and write a work summary. In order to make it easier and more convenient for you to write a work summary, the following is a model essay on the work summary of beauty consultants that I have compiled for you, hoping to help you.
Summary of the work of beauty consultant 1 I have worked in the unit for two years. I'm tired. I laughed and cried. But more importantly, after joining the team, our vision and foresight have increased a lot. The following are some of my work experiences:
First, self-management, management of beauty shop staff, let them know how to strictly abide by the rules and regulations of beauty shop.
1, I must pay great attention to the hygiene inside and outside the beauty shop. Sometimes it is necessary to take the lead in cleaning first, and then mobilize other staff to do it together, so as to do the cleaning work quickly.
2. Adhere to morning exercises. Through morning exercises, fully mobilize the enthusiasm of employees, find problems in time and solve them.
3. Pay attention to the words and deeds of employees, because they represent the brand image.
Every employee must make a monthly work goal, and then complete these goals one by one.
Secondly, as a beauty shop manager, I want to learn to make friends with everyone.
1, everyone in the beauty shop must abide by the rules and regulations of the store, and the rewards and punishments are clear. Just because someone is my hometown or friend, you can't make a mistake without punishment. If an employee makes a mistake at work, I must find communication in time to help adjust the employee's mentality after punishment.
2. Let employees feel completely integrated into the collective life and enjoy the happiness of the collective life.
Third, strengthen brand promotion.
In the process of communicating with customers, I want to strengthen communication with customers and understand their needs and feelings.
The above is a summary of the work of beauty consultants in the past year.
Summary of the work of beauty consultants II. A month's work summary of beauticians consists of three parts: past achievements, current problems, future work plans and goals. Specific writing should pay attention to the following points:
I. Completion of tasks
The completion of the work assigned by superiors in this year can be written according to categories, such as freckle and wrinkle removal tasks, slimming and fitness tasks, incense tasks, bride makeup tasks and so on.
Second, the quality of work and technical research.
And the maintenance of beauty equipment. For example, taking students, the application of recent fashion trends, the application of fashion collocation, and the revision of some incorrect beauty methods.
Three. Conform to administrative work
If it is a leader, write management, if it is an ordinary employee, write compliance with administrative regulations. If possible, write suggestions and opinions on leadership work.
Fourth, what needs to be improved in the next month and how to improve it in the future.
June, for me, is a month to show my new self. In my job as a beautician, I found that I didn't know the customer thoroughly enough, so it was difficult to guess the customer's needs. However, I know that the source of the problem is that we have not received enough customers and have no rich experience, so our judgment and handling ability is relatively weak.
There are many problems in my work every day, so I can better grasp the problems and find senior people to help me solve them at the first time to improve my ability. There are some shortcomings in the work of beauticians, such as lack of passion and enthusiasm, lack of initiative and self-confidence. When doing sales, I am not brave enough to talk to customers, and my professional beauty knowledge and business level are still lacking, and my practical skills should be strengthened. This month, the task completion rate reached 90%, and the completion effect was not bad, and I gained a lot. I will strive to complete more than 95% of my work in the next month and improve my ability.
In the course of this month's work, I met some professional beauty knowledge, needed help, and was not good at selling products to customers. Next month, we need to improve these aspects: enrich professional beauty knowledge, sell products to customers in the best state, and improve our practical skills in beauty techniques.
Summary of Beauty Consultant's Work Part III: Review of this month's work
The first part of the beautician's work summary needs to review the work content of this month.
Customers are God, and my task is to provide customers with the best service. Looking back on my work in May, I tried my best to meet their needs and provide thoughtful, comfortable and considerate services to customers. The summary of this stage makes my next work even better.
Part II: Pointing out the problems existing in the work.
The second part of the beautician's work summary needs to point out the problems existing in this month's work.
April is very special for me, because in these thirty-one days, I showed a brand-new myself. But the disadvantage is that I find that I can't firmly grasp the needs of customers, and I don't know customers thoroughly enough, so I lost some potential customers. I know that the source of the problem is my inexperience and weak ability to deal with customers.
The third part: this month's harvest and improvement
The third part of the beautician's work summary needs to share the harvest and improvement of this month.
This month is a month of harvest. In a month's work, I learned a lot and gained a lot of happiness. This month, I closed a Dobby list, and my performance increased compared with last month. In addition, I also learned the professional skills of how to deal with customers. Of course, there are also shortcomings. In the work of beauticians, I am not active enough and lack enthusiasm for work. When selling to customers, my manners are not generous enough and my professional level is still lacking. In view of these problems, in the next stage, I will focus on learning the reception method and exercising my sales eloquence.
Part IV: Achievements of this month's work.
The fourth part of the beautician's work summary needs to show the results of this month's work.
In April, my task completion rate was 85%, which was higher than that in March, and the completion effect was not bad. In the next June, my goal is to complete more than 90%, so that I can go up a storey still higher.
Summary of the work of beauty consultant 4. The front desk is the first impression of a beauty salon and the standard of beauty salon service. For every guest, the front desk is the first step for them to contact our beauty salon, so the front desk work is very important. So the front desk represents the image of the beauty salon to a certain extent. At the same time, the service of beauty salons to visiting guests begins with welcoming guests at the front desk, and a good beginning is half the battle. Recognizing its importance, I must do my work carefully.
First, strive to improve service quality.
Answer every call carefully, memorize the extension numbers of all departments, call each visiting guest to check the contact upstairs in strict accordance with the requirements of the beauty salon, and carefully handle the temporary visitor card for each visiting guest. When visiting guests visit, I will always pay attention to maintaining a good service attitude and will receive them warmly. Cleverly answer the questions raised by customers. Smiling, patient and meticulous, warm tips. In my spare time, I will strengthen the study of telephone skills and etiquette. Recently, beauty salons organized English training. I insist on attending every class, studying hard there and constantly charging myself to adapt to the rapid development of beauty salons.
Second, strive to create a good foreground environment.
To maintain a good facade image of a beauty salon, we should not only pay attention to our own image, but also maintain good environmental hygiene, so that visiting guests have a pleasing feeling.
Third, focus on the overall situation, regardless of personal gains and losses.
Whether it's working time or vacation time, if there is a temporary task assignment in the beauty salon, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of the beauty salon, I will dedicate my strength to the beauty salon. Usually actively participate in activities organized by beauty salons, strengthen the feelings between colleagues and communication between departments. And learn more about the basic situation and business content of beauty salons. In order to work better in the future, we will continue to lay the foundation.
I have been a receptionist for almost a year, and my work scope is small; There is also less work content. However, I have my own shortcomings. If I don't pay enough attention at work, I will feel confused. Sometimes solving problems is still lacking. I hope I can work harder and harder in the future. Do more for the beauty salon.
In the second half of 20xx, I will constantly improve my image, make a good half-year work plan for 20xx, and improve my work quality and efficiency. And sense of responsibility
(1) Strive to improve the service quality, handle affairs quickly, with high efficiency and without making mistakes. Have a good service attitude, accumulate experience in receiving guests and leave a good impression on them. When answering the phone, you should also constantly improve your language skills; Clever question and answer guests. Strive to satisfy every customer.
(2) Strengthen the study of etiquette knowledge. For example, in my spare time, I seriously study etiquette knowledge and public relations. Understand the common etiquette knowledge that people must abide by, including sitting posture, standing posture, tone of voice, eyes, makeup, clothing collocation, answering customer questions, etc. You can also take a class like xxx, and the knowledge is very practical. After class, people will be more confident and have more temperament.
(3) Strengthen communication with various departments of beauty salons. Knowing the development of beauty salons and the work of various departments, with these knowledge reserves, on the one hand, you can answer customers' questions in time and accurately, and transfer calls accurately. On the other hand, I can simply answer customers' questions within my power, and at the same time, I can seize the appropriate opportunity to promote beauty salons.
Although the work at the front desk is relatively easy, you should do everything seriously. So I will do everything with my heart. I will study hard and work hard in the days to come!
Summary of Beauty Consultant's Work 5 Time is always fleeting. I have gained a lot from working at the front desk of xxxx for more than two months. Since taking office, I have worked hard to adapt to the working environment of xxxx front desk and this brand-new job, and earnestly performed my duties and completed all the work.
First, the daily work content
1, transfer calls, accurately transfer visitors' calls, and treat harassing calls gently to improve work efficiency;
2. Receive and guide visitors, and cooperate with the personnel department to register applicant information;
3. Address book update. In view of the large transfer of personnel in xxxx beauty salon and the large number of new personnel, the address book cannot be changed in time, which affects the communication between departments and between customers and xxxx beauty salon. Therefore, it is necessary to do a good job in follow-up work, update the address book in time, and often communicate with various departments in future work to get correct information in time;
4. Attendance records, input fingerprints for new employee registration, and make supplementary attendance records;
5. Record the daily duty and clean the front desk and VIP room;
6. Turn on the led screen at 9:30- 10:00 every day and check its usage. If there is any fault, contact relevant personnel for maintenance immediately;
7. Clean the dean's office;
8. Receive daily newspapers and mails and hand them over to relevant personnel in time;
9. Distribute the documents of beauty salons, distribute the documents to all departments in time, and convey the company's policies and measures quickly;
10, meeting work, notify personnel to attend the meeting on time before the meeting and prepare tea; Tea should be added in time during the meeting; Clean the meeting room after the meeting;
1 1, register the temperature every day, turn on the air conditioner as required and make records;
12, check the front desk lamp, VIP room and warehouse lock after work to ensure that the air conditioner and computer power are turned off.
Second, the existing problems
You don't do things carefully enough, you don't think comprehensively, and sometimes you forget things. At present, there is a large turnover of personnel in xxxx beauty salon, and there are many and frequent personnel entering and leaving, resulting in some omissions.
Third, give yourself advice.
1. As a front desk, you should not only be down-to-earth and do things seriously, but also pay attention to communication with various departments. Understand the development of xxxx beauty salon and the work content of each department. With these knowledge reserves, you can answer the questions of visitors in time and accurately, and transfer the calls of callers accurately.
2. In accordance with the provisions of the premise, but also pay attention to methods, a firm attitude, euphemism, and strive to improve the quality of service.
3. Be considerate and careful in doing things. Sometimes because some small problems lead to big mistakes, always think of the consequences first;
4. Work progress and problems encountered in the process of work should be fed back to the superior because they cannot be handled in time.
5. Strengthen the study of etiquette knowledge. Studying at work is not enough. After work, you must also learn relevant professional knowledge and understand the common sense of etiquette that you must abide by when interacting with people.
These are exactly what I lack in my work. Through thinking, I think that no matter which position or job, it is a part of the overall organizational structure of xxxx beauty salon, and it is for the overall goal of the beauty salon.
Summary of Beauty Consultant's Work Chapter VI Since I graduated from school, I have been working in xxx beauty salon. As a beauty salon receptionist, I have learned a lot of knowledge that is not available in books. The following is a summary of my work in the first half of 20xx:
First, maintain the image.
As the window of the beauty salon, the front desk is the first impression that the beauty salon gives to the guests. First of all, we should keep our best image, smile and be full of energy, greet guests with our best side, and let every guest experience our sincerity and enthusiasm when entering the beauty salon.
Second, pay attention to the preferences of guests.
When guests enter the beauty salon, we should take the initiative to say hello. When addressing guests, if they are regular customers, it is very important to accurately say the name and position of the guests, so the guests will feel respected and valued. We also need to collect information such as guests' living habits and personal preferences, and try our best to satisfy the guests, so that they can feel unexpected surprises every time they have a beauty treatment.
Third, provide personalized services.
When the guests go through the formalities, we can pay more attention to the guests and ask more questions. If you are a new guest, you can explain to them the special items of the beauty salon, introduce them to the prices of the items and packages, ask the guests if they are tired, and go through the formalities quickly. The beautician will have to wait a few minutes for the guests to leave. Don't let the guests stand, please sit down and wait for a while, and take the initiative to ask the guests how their beauty is, or what they think of the beauty salon, so as not to let the guests feel left out. Further communication can make guests feel warmer, and it can also eliminate all kinds of unpleasantness that guests encounter in beauty salons.
Fourth, smile service.
In the process of communicating with guests, we should pay attention to etiquette and politeness. It's impolite to stare at a guest all the time when talking with him. We should keep eye contact with our guests from time to time. Listen to the guest's opinions, don't interrupt the guest's speech, and nod your head constantly during the listening to show your respect for the guest. Smile when facing guests, especially when guests criticize us. We must keep smiling. No matter how angry the guests are, our smiles will "put out the fire" and many problems will be solved. Use more polite language, greet guests when they come, send a message when they leave, and apologize when they are in trouble. Don't argue with the guest when you talk to him to explain the problem. Even if the guest is wrong, you should have some patience to explain to him. As long as we keep smiling, we will get unexpected results. In my opinion, only by paying attention to details, starting from small things and starting from bit by bit, will our work be even better.
At work, we will see all kinds of guests coming in and out every day, providing them with different services and solving all kinds of problems. Sometimes work is really tiring, but I feel full and happy. I'm glad that I can be a receptionist. I'm proud of my work. I sincerely love my post. In the future work, I will make a good personal work plan and strive to create my own glory here!
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