Xiao He stepped forward, opened the car door for the guests in the back row with elegant posture and professional movements, and after protecting the roof and closing the car door, Xiao He quickly walked to the front door, ready to greet the female guests to get off with the same etiquette, but the female guests were unhappy, which made Xiao He feel at a loss. Usually, the back seat is the upper seat, and people with status usually sit here. Giving priority to important guests is the routine of hotel service procedures. Why is this female guest unhappy? What happened to Blackie?
There is a popular saying in western countries: "Ladies first". In social occasions or public places, men should always think of women, care about women and help them. For example, when people get on the bus, they always let women go first; When you get off the bus, you should first open the door for women, and when you get in and out of the door, take the initiative to help them open and close the door. Westerners have an image saying: "A man can do anything for a lady except a small handbag." Xiao He, the usher, did not open the door for the female guests in accordance with international practice, which made the foreign female guests unhappy.
Etiquette case 2
Kevin Z is the general manager of a large state-owned enterprise. On one occasion, he learned that the chairman of a famous German company was visiting this city and had the intention of seeking partners. He then urged the relevant departments to bridge the gap between the two sides.
What makes General Manager Zheng ecstatic is that the other party is also interested in cooperating with his enterprise and hopes to meet him as soon as possible. On the day when the two sides met, General Manager Zheng deliberately embellished his image. According to his understanding of fashion, he put on a jacket, jeans, baseball cap and sneakers. Undoubtedly, he hopes that he can give people the impression of being smart and fashionable.
However, contrary to expectations, the fashionable "wardrobe" that General Manager Zheng thought was good ruined his great event. Where is President Zheng's mistake? What do his German colleagues think of this?
As a rule, in foreign communication, everyone must always pay attention to maintaining their image, especially the first impression left by their formal occasions to foreign friends who meet for the first time. The first meeting between General Manager Zheng and his German counterpart is a formal occasion in international communication. He should wear a suit or a traditional Chinese tunic suit to show his respect for Germany. But he didn't do it, just like his German counterparts thought: this man was dressed casually and his personal image was unconventional, giving people the feeling that he was too avant-garde and not calm enough, so we should talk about cooperation with him again.
Etiquette case 3
A domestic travel agency that specializes in receiving foreign tourists once received Italian tourists in China, and prepared to send you a small gift. As a result, the travel agency ordered a batch and made a batch of silk handkerchiefs, which were made in Hangzhou and famous factories. Every handkerchief is embroidered with flowers and plants, which is very beautiful and generous. The handkerchief is packed in a special paper box with the emblem of the travel agency on it, which seems to be a very decent little gift. China's silk fabrics are world-famous and are expected to be liked by guests.
Tourist receptionists took boxed silk handkerchiefs to the airport to meet tourists from Italy. The welcome speech was warm and appropriate. In the car, on behalf of the travel agency, he presented two boxes of beautifully packaged handkerchiefs to each tourist as gifts.
Unexpectedly, there was an uproar in the car, and there were many discussions. The tourists looked very unhappy. A lady, in particular, shouted loudly, showing great anger and some sadness. The tourist receptionists panicked, and they gave gifts to others with kindness. Not only did they get no thanks, but this scene also appeared. People in China always think that people who give gifts are not strange. Why are these foreigners strange?
In Italy and some western countries, when relatives and friends get together for a period of time to say goodbye, it is a custom to send handkerchiefs, which means "wiping away the tears of farewell". In this case, Italian tourists have just set foot on the long-awaited land of China excitedly, ready to start a pleasant trip, so you let people "wipe away the tears of parting". Of course, people will talk if they are unhappy.
The shouting and angry lady was because the handkerchief she got was embroidered with chrysanthemum patterns. Chrysanthemum is an elegant flower in China, but it is a flower to commemorate the dead in Italy. Why are people not angry? This case tells us that we should understand and respect the customs and habits of foreigners in tourist reception and exchange occasions, which not only shows respect for them, but also does not lose etiquette.
Etiquette case 4
In the Chinese restaurant of a foreign-related hotel, at noon, there are many guests dining, and the waitress is busy shuttling between tables.
There were several foreign guests at a table, and one of them conveniently put a pair of exquisite cloisonne chopsticks he had used into his carry-on bag after dinner.
The waitress looked at the scene from the side and quietly turned to the back hall. Soon, holding a small box with exquisite flower boxes, she walked up to the foreign guests and said, "Hello, sir, we found that you showed great interest in cloisonne chopsticks, a traditional Chinese handicraft, and you simply couldn't put it down. In order to express our gratitude for your appreciation of China handicrafts, the restaurant manager decided to give you this pair of cloisonne chopsticks you used. This is a matching brocade box. Please accept it. "