Administrative clerk experience 1
After graduation, I worked as an intern as a documentary clerk. What did I get from my internship? What's the difference between internship and knowledge learned from books? Let's look at the internship report of a documentary clerk:
Internship is the beginning of my first formal job, which makes me very excited and rewarding. Through practice, I have learned a lot of knowledge that books can't, which is valuable work experience and communication ability, and I have thought deeply about many problems. More importantly, from then on, I really stepped into the society and shouldered the responsibility. I am an intern in a foreign trade company, and my main job in the company is to follow orders.
The most basic requirement of clerical work is to skillfully use QQ, MSN, e-mail and office equipment. Use these information tools to finish the work conveniently and quickly. My job is to make a series of export documents after the boss signs the contract with the customer. Contact the freight forwarder to book the shipping space, urge the factory to deliver the goods on time, and understand the trade terms of the goods; And the filling of contracts, invoices, boxes, certificates of origin, insurance policies, etc. These documents are transmitted by Internet and fax, and factory negotiation requires telephone contact. Electronically transmit the inspection data to the inspection and quarantine institution that accepts the inspection and quarantine business, and complete the inspection and quarantine procedures for outbound goods. Electronic inspection can minimize inspection links, simplify inspection procedures and reduce the number of trips to inspection and quarantine departments.
The boss assigns tasks by e-mail. The contents of the mail are purchase contract, packaging contract, foreign purchase and sale contract and contract details. The contract schedule specifies the detailed requirements and invoice number of the goods under this contract. After receiving the contract, first determine the delivery time of the goods, so as to determine the date of shipment, and then determine the port of destination, CIF our export, and we will designate a shipping company; Ask about the sea freight. FOB importers designate freight forwarders, and usually the freight forwarder information will be reflected in the correspondence between the boss and foreign businessmen. Contact FOB freight forwarder by phone, and the freight forwarder will return to the designated port shipment date. Generally speaking, the invoice is sent to the forwarder in the afternoon. Then make a declaration contract, customs invoice, packing list and export agency agreement, and send them together with the verification form, customs declaration form and customs declaration power of attorney. A few days later, the forwarder sent the delivery address, and I passed it on to the factory to urge the factory to deliver the goods in time so as to change the packaging in the yard. Follow-up is to make insurance policy (under CIF) and certificate of origin. After receiving the scanned bill of lading, you need to send the shipping advice. According to the contract requirements, make corresponding documents, and then make commercial invoices, quality inspection certificates and packing lists; Make a draft according to the payment method. About two days later, I received the original bill of lading, filled out the offshore power of attorney, and the last step was to hand over the documents to the bank. Pay the bill and write it off when you get the memo.
I just went to the company, and a senior sister took me into the business. She has worked in this company for more than three years. I learn from her modestly. Although I am in this line of work, I am not familiar with my business because I don't do much gymnastics. Society and school are two districts, and my senior sister can make me exercise a lot and run a lot for nothing. So society is a melting pot, and I will continue to exercise as a fresh graduate.
Because when doing a lot of things, you can't rely too much on memory. Memory is far from enough, and it is easy to forget. This requires us to start from scratch, taking the simplest stamps as an example, and have all kinds of chapters. Chinese and English long seal, special seal for customs declaration, English articles, official seal, etc. For example, the inspection data should be stamped with the red official seal, while the customs declaration data sent to the freight forwarder and the documents delivered to the customer should be stamped with the blue document seal. These seem simple, but for those who are inexperienced, I must keep them in mind.
When making a document, you should be correct first, pay attention to concentration and not be distracted. Pay attention to the document format and ensure that the data is filled in correctly. Maintain alignment, standardize the space everywhere, and pay attention to the beauty and neatness of the document. I always thought that as long as the data was correct, I could do anything! But in practice, we should pay attention to the format, which is very enlightening to me. While trading with foreign countries, we not only represent enterprises, but also represent our motherland. A beautiful set of documents will leave a good impression on foreigners. So, from now on, I will do the documentation more seriously.
A merchandiser, as the name implies, is to make a list with people. Go to the commodity inspection bureau to apply for the seal of the certificate of origin: the district state taxation bureau handles the tax bill, and the payment receipt: the tax refund certificate of the municipal state taxation bureau; When the bank receives the water bill, it needs to deal with different people in many departments to go to the safe to write off foreign exchange. In addition, we should contact the freight forwarders in Qingdao and Tianjin and the factories in Henan. Communication and coordination are very important, and patience is also necessary. To urge the factory to deliver the goods early, the factory had to call again and again, but the factory didn't answer the phone when it saw the number. It doesn't matter how many calls you make! Finally, I got through. There is a reason for not delivering the goods. The freight forwarder over there also asked when the goods must arrive. Alas, it seems that everything has a certain doorway! I just graduated, which is exactly what I lack in social experience. I will learn a lot in the future, and I will continue to work hard!
In fact, in the whole process of making documents, making documents is just a familiarity, and the gradual steps and processes will be printed in your mind, which will be much easier. This university not only does not charge tuition fees, but also pays salaries. Come on!
Administrative clerk's work experience II
In my initial impression, the clerk's job is a heavy and boring job, so before I took up my post, I had a new fear of the clerk's job. During my nearly three months working in Hongyuan Red Hotel, I have a new understanding of the work of clerks. Although being a clerk has brought me busyness and triviality, it is more from school people to social people, from theoretical knowledge to practical experience.
In the past three months, I have been mainly engaged in the management of office daily affairs.
1, responsible for handling letters, telexes and telegrams, and uploading and sending them in time.
2. Answer the phone and take notes, try to solve the customer's requirements and problems, and report to the manager in time.
3. Timely and accurately send and receive the manager's copy, and assist the manager in drafting and drafting relevant official documents.
4. Assist the manager to manage and supervise the sales staff.
5. Assist the manager to formulate relevant sales policies and training plans.
6. Be responsible for the classification, summary and binding of official documents and materials.
7. Communicate relevant spirit and instructions to departments and relevant personnel.
8. Make work memos and keep departmental meeting minutes.
9. Preservation and purchase of office property.
10, complete other related affairs assigned by the manager.
First, strengthen functions and provide good services.
I insist on starting from small things, focusing on big things and striving to improve the service level. First, pay attention to leadership services and highlight the advanced nature. Firmly establish the advanced consciousness of serving the leaders, fully grasp the ideological pulse of the leaders, correctly implement the leaders' intentions, and be good staff officers and assistants. The second is to do a good job of cooperation and highlight the initiative to serve various departments. In carrying out related work, I often communicate with the leaders of relevant departments to unify understanding, keep pace, eliminate interference, do a good job around the central work, be a good staff officer, change the departmental behavior into the overall behavior of the hotel, form a joint force, and improve the overall work level. Third, take advantage of the situation and highlight the enthusiasm for customer service. Seriously receive customers who come to visit our home, register the problems reflected by customers in time and try to solve them, and strive to get a satisfactory answer every time.
Second, strengthen the image and improve their own quality.
In order to do a good job as a clerk, I insist on being strict with myself, pay attention to setting an example, pay attention to dedication, treat people with sincerity and establish a first-class image. First, pay attention to strengthening their own ideological construction. Strive to improve work acumen and political discrimination. Because I work in the hotel sales department, I especially need to keep a clear head; The second is to love and work hard. The biggest rule of office work is "irregularity". Therefore, I correctly understand my work and value, correctly handle the relationship between bitterness and pleasure, gain and loss, personal interests and collective interests, work and leisure, and adhere to professionalism, honesty and professionalism. In the past three months, I was unfamiliar with business at first, so I sometimes worked overtime until late, especially when I was busy with business, and I was not allowed to rest. The third is to continuously improve their business capabilities. After nearly three months of study and exercise, I have made some progress in my writing skills. The level of official document writing has improved. After work, I read a lot of newspapers and magazines in the office, earnestly learn from the strengths of others, get rid of my own shortcomings, humbly ask leaders and colleagues, and improve my official document writing level through continuous study and practice. In addition, we have made great progress in treating people and things.
Third, strengthen the overall situation consciousness and expand the working ideas.
1, make a serious fuss. Official document is the carrier to convey government decrees, and its quality and level directly affect the smooth transmission of policies. So I insist on proofreading many times before posting to make sure it is correct.
2, careful reception. Every customer who comes to our hotel to sign an agreement, I receive it carefully, and make various reception plans according to the types and requirements of customers, pay attention to the reception details, and strive to satisfy every customer.
3. Seize the opportunity to enhance understanding. Someone once compared the relationship between leaders and subordinates to "cats and mice" and looked down on the relationship between colleagues. Actually, it is not. If this development continues, it will not be conducive to the development of the work, nor to the mobilization of employees' enthusiasm and the cultivation of their abilities. Therefore, I always treat each other with sincerity and use my spare time to consult, learn and communicate with leaders and colleagues. Therefore, I get along well with everyone.
Although my work experience in these three months is very short, I feel the importance and profundity of paperwork more and more deeply. It is not only a job, but also an art, so I will continue to learn and improve in my future work and strive to become a formal clerk as soon as possible.
Work experience of administrative clerks 3
Time always flies. In a blink of an eye, it has been more than a year since I came to the Shen Dan project of China Communications First Bureau. Looking back and reflecting on my ignorance when I first came here and getting familiar with my work over the past year, I have a personal feeling about the civil work of the general office. From 20 to 2000, with the attention and care of project leaders and the strong support of colleagues in various departments, I adhered to the principle of service, always strictly demanded myself, improved my own quality, worked hard, made efforts to contribute to the further development of the project, and did my job dutifully. At the end of the year, I would like to report my fragmentary experience and immature experience in practice and my work summary of the past year to all leaders and colleagues as follows:
First, the office clerk is a position that can enlighten wisdom and become a useful person.
The work of the comprehensive management department is comprehensive and has a wide range of contacts. We should give full play to our advantages, connect the preceding with the following, and connect horizontally. The scope of work is wide, and it is necessary to do well the affairs of this department and coordinate the affairs of other departments. Secondly, the service is wide, from top to bottom, everything from big to small will gather in the office, and the work content is extremely complicated. Internal and external coordination is very important. No matter whether it is submitted or distributed, it needs office communication, consultation and implementation. Because of the comprehensiveness of the work, as a clerk in the general management department, I work overtime, especially at the expense of rest and entertainment time, so as to gain more opportunities to learn knowledge, increase my talents and improve my quality; High work requirements, heavy load, fast pace, able to cultivate a tense, quick-drying, rigorous and efficient style; If you can't master a job, it's not a bad thing to learn more and be fully familiar with it. In the past year's work, I feel that in this position, I can really get various and all-round exercises, and some gains are even lifelong benefits.
1, accepting a lot of information can broaden your horizons, broaden your thinking and learn more. Office clerks have unique advantages in receiving information. On the one hand, the communication of owners, supervisors, bureaus, work areas and other units is generally circulated through the general office; On the other hand, knowing the intention of the leader, the project management department issued the documents, instructions and relevant meeting notices of each work area early; On the other hand, the situation of various departments has long been mastered. This advantage of smooth information channels, wide sources and strong authenticity not only creates and provides favorable conditions for carrying out work, but also helps individuals enrich their minds and activate their thinking.
2, involving a wide range of work fields, you can learn from others, absorb the essence and undergo exercise in the process of completing different types of work. Early meetings, ten-day meetings and special meetings organized by relevant departments of the project management department often point out the direction for the construction of the bid section and the work of various departments; The project leader's speech often involves all aspects of work; It is often necessary to cooperate with colleagues from different departments to write a stability plan, write a summary of discipline inspection and supervision work, establish a database of investigation problems, report it to the weekly stability report of Jingshen Company, report it to the database of requisition and demolition of Shen Dan headquarters, and report it to the project progress of Benxi Municipal Transportation Bureau. Adopting different working methods in different types of jobs will often make you feel more familiar with a field when you come into contact with a job; Take part in one more activity, and you will have one more work experience; The more you cooperate with colleagues in other departments, the more you can learn a working method.
3. High working standards and strict requirements. You can turn stress into motivation and form a good habit of being cautious everywhere and taking everything seriously. As a clerk of the General Department, the documents issued by the project management department of each work area should be strictly reviewed and checked. On the one hand, on the standard of writing, the division of upper writing, lower writing and parallel prose is clarified; On the other hand, in terms of text format, check whether it meets the specifications, whether there are typos and other words, and whether the sentences are fluent. Furthermore, strictly implement the registration system for seals of various departments. When I first arrived at the project, I made many mistakes in the use of seals and did not strictly implement the registration system. Under the tolerant instruction of the project leader, I realized the importance of using the seal to register. The use of the project seal by each department must be approved by the competent leader. If the leader is absent, you need to call for instructions and print it after the leader agrees.
Second, the civil work of the office is no small matter.
As an office clerk, you should not only do a good job in writing, but also do a good job in holding meetings. In more than a year's work experience, what I do most is often a lot of trivial work. All the year round, busy, unable to say results, more is to prevent mistakes and mistakes. On the one hand, whether the document circulation and distribution are timely; On the one hand, whether the contents read and approved by the leaders are communicated to all departments and work areas on time; On the other hand, whether the circulated documents are properly kept; On the other hand, whether the archived files can be found conveniently and quickly, and whether the account login work is meticulous. In my work practice, I pay more attention to the following points:
1, small things need to be done. This is a matter of work attitude. The general office is the receiving, sending and circulating department of documents at all levels. As a clerk in the general office, he is directly responsible for the sending, receiving and circulation of all documents. If the circulation is not timely, it may affect the relationship, delay the work and cause unnecessary trouble. Therefore, we should pay enough attention to every job we take over, establish a sense of ownership, act immediately and be responsible for the completion of the work.
No matter how busy you are, you must produce fine products. This is a matter of working standards. My work experience over the past year has made me feel that the more work I have, the more attention I need. The busier you are at work, the more you can't lose your mind; The more urgent the requirements, the less impetuous. Organize documents and deal with things, not only can't make mistakes, but also strengthen the awareness of quality products and do one thing at a time.
3. Take the initiative in passivity. This is a matter of mental state. The work of the comprehensive management department has the characteristics of strong service, strong subordination and strong passivity, and the work should obey the leadership's scheduling and revolve around the leadership. Generally speaking, things at work are sudden, but this does not mean that we can only wait for the meal to be cooked and respond passively. In fact, only by giving full play to subjective initiative can we turn passivity into initiative. Fight more tough battles, stay ahead of time, think ahead of everything, and do your work ahead. Only when there is more assault work can the task be completed with good quality and quantity.
Experience of administrative clerks
When the 20__ year comes, looking back on the 20__ year's work and life, I feel the great changes that have taken place in the company and people around me in the past year, and my colleagues around me are also making progress and fighting for the same goal. The arrival of the new year also brings new challenges. When we are ready to welcome the new year with a brand-new look, we will not forget to review and summarize the work done in the past year. Now I make the following summary of my work this year.
I. Current situation of human resources of the company as of 20__ (65438+February)
At the beginning of the 20th century, the company had 18 employees. At the end of this year, the number of employees was 357, and the employment rate was 284.5%. The number of resignees is 142. By 20__, the number of 12 albums in editing is: 233; The turnover rate is:113.1%; The ratio of employees entering and leaving is 25 1.4%.
Second, attendance management.
1, monthly employee attendance sheet and leave sheet processing.
2, according to the attendance details every month, conscientiously do a good job of attendance statistics, to provide a basis for making wages, according to attendance statistics, published attendance bulletin.
3. According to the monthly attendance statistics, enter the Attendance Summary Statistics Table to provide a basis for the assessment, year-end assessment and year-end bonus calculation.
Third, personnel file management.
1. When new employees join the company, they are told to prepare the required personnel files and establish personnel files according to the personnel files provided by employees.
2. Establish employee roster to ensure that electronic accounts are consistent with paper files.
3. Be responsible for managing and saving the personnel files of all employees of the company.
5. In the second half of the year, the summary table of personnel accounts was updated, and 233 people were registered.
Fourth, salary and welfare management.
1 and 20__ years, the company ended 20__ years 65438+February * * *: 2,307,500 yuan.
2. The company bought accident insurance for some employees, and by the end of 65438+February of 20__, 65 people had bought it.
Verb (abbreviation for verb) recruitment work
1, to understand the new post management and personnel requirements of each department.
2. According to the actual needs of personnel in various departments, we have targeted and reasonably recruited employees and equipped them with various positions.
By taking a series of practical measures: widely publishing recruitment information, online recruitment, internal staff recommendation, on-site recruitment, posting recruitment advertisements, etc.
Labor contract management of intransitive verbs
Responsible for the signing, renewal and management of labor contracts. 20__ The company signed 233 new labor contracts.
Seven, canteen cost management
1. Top-up management: handle meal cards for employees and provide top-up services. By the end of 20__ _, 1 19579.3 yuan had been recharged.
Charge a prepaid card deposit of 4900 yuan.
2. Dining room cost management: Counting dining room expenses and accounting costs, with an average monthly loss of 654.38+100000 yuan.
Eight, 20__ year work plan
For individuals, the next step should be to strengthen the study of professional knowledge after serious work, constantly improve their professional quality and strengthen their ability to withstand pressure, so as to face greater challenges and not be eliminated by the trend of the times. In another 20__ years, the responsibility of the human resources management department will be heavier. The human resources administration department must arrange and implement the work plan for the new year and speak with actual work performance.
Finally, I wish the company a smooth new year, getting better every year!
Complete works of administrative clerk's work experience 5
As a company office clerk, you not only need to improve yourself, but also need to know something about the daily work of the office.
First, the daily management of the office.
As the saying goes, when I first came to our company, I was really at a loss because of the different industries and the nature of my work. Fortunately, with the help of my colleagues, I got familiar with the office work as quickly as possible. I know that the office is a comprehensive management organization under the direct leadership of the general manager's office, and it is a hub to communicate inside and outside and connect all directions. There are many things in the office, such as document processing, file management, sending and receiving faxes, purchasing daily necessities, entertaining guests and logistics management. In the face of complicated and trivial work, I gradually mastered the office business process from unfamiliar to familiar with the spirit of being responsible for my work and the concept of asking more questions and learning more.
1, strictly abide by the office system. Remember the instructions and criticisms of the leaders and put them into practice. Don't be late, don't leave early and don't be late for work. Do things seriously, carefully check the materials reported to the leaders, record the daily work and report it in time; Treat people with courtesy and get along with colleagues with frankness and tolerance; Serious office discipline, no slack in work, no games, no small talk, no things unrelated to the work content.
2. Do a good job in the company's documentation. The files in the archives room should be sorted in order, and the names of the files in the archives room should be clearly written to facilitate management and access, and some personnel and company files should be encrypted and stored. Print all kinds of documents correctly and timely, and do a good job in receiving, registering, distributing, printing and supervising the relevant documents of the company; All documents, approval forms, agreements, etc. of the company should be filed, and the data should be filed well. Cooperate with leaders to further supplement and improve various rules and regulations on the basis of established rules and regulations. Timely convey and implement the spirit of relevant meetings, documents and instructions of the company.
3. Manage and maintain office equipment such as computers, telephones, fax machines and photocopiers, accurately register the usage, and replace equipment consumables in time.
4. Do a good job of copying and registering. Do not miss the bill, collect the bill in time, truthfully register all customers who copy the bill in cash and hand it over to the finance department in time.
5. Register the photocopying fee, fax fee, water and electricity fee on time for future reference; Report the inventory of office supplies once a month.
6, do a good job of logistics services for employees. Make sure everyone is fully committed to their work.
Second, strengthen self-study and improve professional level.
Insist on strengthening learning as a key measure to improve their own quality. At work, I firmly grasp the main line of "integrating theory with practice", and strive to apply what I have learned to work practice, enrich my experience, broaden my horizons, and make myself adapt to work as soon as possible and become an excellent worker. I actively participated in the training activities organized by the company, carefully studied the prescribed learning contents and articles, adhered to the daily work log, and carefully recorded the daily work content, which greatly improved my quality and provided strong motivation support for my work.
Third, the existing problems and the direction of future efforts.
During this year, I was able to work conscientiously and made some achievements, but there are also some problems and shortcomings, mainly as follows: First, my work initiative needs to be further improved; Second, some work is not meticulous enough, and some work is not well coordinated; Third, my writing ability needs practice; Fourth, there is an urgent need to practice calligraphy in order to do office work better.
When I engage in social work in the future, I think I should try my best to:
First, strengthen study and broaden knowledge.
Second, based on the principle of seeking truth from facts, release the upper situation and report the lower situation; Really be an assistant to the leader;
Third, pay attention to the style construction of this department, strengthen management, unite as one, work hard, and form a good working atmosphere in this department. Continuously improve the office's support ability and service level to other departments. Abide by the company's internal rules and regulations, safeguard the company's interests, actively create higher value for the company, and strive to achieve greater work results.
The above is my summary of my own shortcomings and my thoughts on how to do a good job in the future. I will do well every day with my own practical actions in my future work. Please criticize and correct me in your future work. I will strive to grow into a useful talent for the company.
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