I will discuss it from the aspects of work overview, economic benefits, management application and life benefits.
First of all, please allow me to introduce my work content and internship. My main job is computer operation at the most basic level of the business department, that is, the securities counter business. During the whole internship, I learned that the securities counter business includes securities account opening, third-party depository, account standardization and business consulting. Computer technology operation is mainly the first two items, so it naturally becomes the focus of my study and work. After this month's diligent questioning and practical training, I have been able to skillfully carry out the basic operations of all process businesses such as account opening and third-party depository, master some account standardization businesses, and answer simple inquiries from customers.
Secondly, my internship greatly expanded my knowledge of economics. It can be said that in the sales department, the most contact is the knowledge of economics, and the most contact is how the economy affects people's lifestyle and state. During my internship, I read a lot of books on investment and financial management in stocks, funds and securities, and my knowledge was extended by listening and listening at work, which is regarded as the expansion and practice of the theoretical knowledge of western economics, monetary finance and other disciplines I learned during my school days. In addition, under the guidance and edification of the teacher's financial management team and consulting business, I began to have a further understanding of the stock market. I know that the stock market is influenced by macroeconomic news. When analyzing the stock, it is necessary to understand the company of this stock and have some views on the development of the industry. Major events in some companies can affect stock prices, which is more obvious in the context of the global economic crisis. This is often called fundamentals. In addition, it is a technical index to analyze the daily chart and K-line chart. However, this can only give investors some reference, and the specific stock selection and appropriate timing should be pondered by themselves. Of course, I haven't learned to be so proficient, because teachers get some ideas and opinions about stocks through their long-term analysis. After all, I am still in contact with the stock market for the first time, and there are still many things to learn.
Third, the most important thing is the practical application of theoretical knowledge learned in management and some immature opinions on corporate governance. To tell the truth, this level was obtained indirectly through observation and inquiry, and did not go deep into the management of the company to obtain first-hand information. A lot of internal information is influenced by many factors, which I can't get as an intern. Below, I will discuss it from the perspective of the company and employees respectively.
Start with the company. I made a brief analysis of the following points of the company by consulting the sales department leaders and searching online.
First, the company culture. On this point, I find its expression very vague. "The company takes it as its unshirkable responsibility and obligation to participate in and support social welfare undertakings and practice social responsibility." This is the company document statement. "The company is determined to teach investors the knowledge and skills of popularizing securities; Based on popularizing laws and regulations to investors; Based on helping shareholders and friends gain income and avoid risks. " This is the statement of the chairman of the company. Have employees recognized and practiced it? This cultural tone is too general, and there is no detailed work manual like McDonald's manual to standardize and train employees to form this cultural atmosphere throughout the company. Coupled with the company's over-emphasis on the core goal of profit, corporate culture is pale and powerless. I suggest that the company first summarize the corporate culture into several powerful and memorable words or phrases, and then make one to cultivate the corporate culture and carry it out, starting with the example of employees.
Second, strategic positioning. Qilu Securities Company's strategic statement: "Qilu Securities will base itself on Shandong and face the whole country, give full play to its own advantages and scale advantages, constantly enrich and improve various financial products and enhance its core competitiveness; Committed to providing customers with more advanced, thoughtful and comprehensive financial services, realizing the harmonious development of society, customers and companies, and striving to build itself into a securities holding group with independent innovation ability and comprehensive competitiveness, which has been recognized by the society and coordinated development of various specialized securities businesses, and has entered the forefront of the industry in comprehensive ranking. Through efforts to build a solid platform for the development of Shandong's capital market, we will actively promote the sound and rapid development of Shandong's economy and society and make greater contributions to the prosperity and development of China's securities industry. " This is an obvious strategic positioning of regional differentiation and a good development prospect, but it is far from enough! I think companies should develop differentiated core competitiveness and make more efforts in the research and innovation of financial products and derivatives in order to obtain long-term development momentum. In addition, strategic positioning is critical, but implementation is more critical. Is there a plan? Who will exercise it? How to evaluate? This is a complicated problem.
Third, the corporate governance structure. For the convenience of analysis, I copied the organization chart of the company.
As can be seen from the figure, as the basic activities of the company, each business department is the main source of the company's profits. Even with the improvement of network technology, the communication between the business department and the company headquarters, between the business department and the business department, and between the business department and other departments is still a headache. The unified management of too scattered institutions is a major difficulty in management, which has both technology and art. I have an idea that the company should set up a liaison department at its headquarters and send liaison officers or commissioners to the local area for management and publicity feedback (they are mobile). But at what cost? What is the feasibility? It is suggested that the company make a pilot before making a decision. In addition, as can be seen from the figure, the department structure of the company is thin and flat, which is easy to create a harmonious working environment and is conducive to the construction of information channels and the transmission of news. Of course, Qilu Securities Co., Ltd., as a state-owned enterprise, may have some common problems of state-owned enterprises, such as the arbitrary board of directors, the weak board of supervisors, and the difficulty in protecting the rights and interests of minority shareholders. I won't go into details here.
Fourth, human resource management innovation. Qilu Securities Company employees are well paid, but they are generally dissatisfied with the working style and atmosphere. They feel nervous at work and complain that the company lacks humanistic care. The busyness during the internship made me deeply realize this. Employees accomplish tasks and indicators mechanically, and it is difficult for them to have the opportunity to think systematically during their work. Old employees are faced with the dilemma of dismissal in disguise. In this regard, I have the following suggestions: First, the implementation of Hengshan Law. Japanese sociologist Ningfu Yokoyama put forward a rule: "Spontaneity is the most effective way to motivate employees to work spontaneously." Companies should not overemphasize the constraints and repression of management, but should provide employees with opportunities for self-development, encourage employees to work in their own way, leave room for employees to innovate their working methods, and create a fair and challenging working environment. Secondly, improve the information transmission and feedback channels. Company leaders should go deep into grassroots investigation, listen to employees' opinions, adopt reasonable suggestions, and encourage employees to do so. When the conditions are ripe, we can consider "cross-posting" between employees and leaders (Disney management will receive such training activities for one week every year). Finally, old employees are valuable assets of the company, which should be used reasonably. Companies can give full play to the advantages of old employees in work experience and skills, and train them to become work trainers of enterprises, so as to quickly train new employees to take up their posts, instead of adopting a short-sighted strategy of dismissing old employees in disguise.
Then pay attention to employees.
First, too meticulous specialization will cause employees' work fatigue. On the counter, I found that the teachers' business is very skilled and efficient, but the workload is heavy, and most of them are not familiar with the operations involving colleagues. As we know, assembly line production emphasizes detailed division of labor. However, being too meticulous will increase employees' work fatigue, especially in the face of a large number of repetitive single jobs. This is not only a blunder in human resource management, but also gives the company a bad reputation for lacking humanistic care. I propose to implement a diversified plan for employees' work, implement a post rotation system or a rotation system, encourage and guide the establishment and development of informal organizations, enrich employees' spare time life, provide employees with a "place to decompress and vent" and establish a "soul room" and so on.
Second, employees' cost awareness is weak. Only when all employees are aware of this problem can total cost management be realized. In the process of opening an account at the counter, you need a copy of your ID card to prepare for the final scanning and uploading. However, the ID card often fails to be copied, which leads to the need for re-copying when scanning, wasting a lot of A4 printing paper, and printing errors occur from time to time. All this has to go through the company's finance, which increases the company's cost. I suggest that the company implement total cost management, educate and cultivate employees' cost consciousness, give material or spiritual rewards to advanced employees, and appropriately criticize or punish wasters.
Third, exquisite service comes from details. Counter business is very busy, and service details are easily overlooked. For example, I found that sometimes when I am busy, if I omit the basic polite expressions to my customers, there will be a phenomenon that "customers are standing outside the station and no one cares", and there will also be a scene that "customers are waiting for laughter inside" ... It's really worrying! In my opinion, companies should pay attention to the detailed management of employees. Detail management emphasizes a system, that is, every employee in each position should do his own thing and try his best to complete the task, and there can be no excuses, even reasonable excuses. It requires implementation in any behavior of anyone. It is the duty of our counter staff to provide quality service to customers. I suggest cultivating employees' etiquette awareness, establishing customer service rules and standardized processes, using electronic form-free technology (it is too cumbersome for customers to fill out contracts), and setting up lobby managers or waiters in each business department. In addition, the company should encourage employees to innovate in service, pay close attention to the different service needs of customers, and establish its own "service awareness knowledge base". For example, the opening of online consulting business not only refines the "service market", but also saves some customers the trouble of consulting in the sales department; Improve the docking between securities companies and banks and reduce transfer procedures; Organize employees to learn customer value theory and so on.
Finally, I want to talk about my life experience as an intern. First, workplace etiquette is very important. Paying attention to politeness, etiquette, appearance and communication style can make people more confident and win everyone's love. Second, cultivate a pragmatic, efficient and meticulous work spirit. During the internship, I asked myself to go to work formally, strive for "zero error rate" in the process of work, finish my daily work decisively and efficiently, and take the initiative to ask the teacher to help reduce the workload. Third, with passion, everything is possible. Enthusiasm into work, positive interpersonal communication, life will always have many opportunities.
At the end of the internship report, I would like to thank Qilu Securities Co., Ltd. Jining Qihe Road Sales Department for providing me with this valuable internship opportunity, the counter teacher for her selfless training and explanation, and the teacher Yang Dianshi for her remote guidance and school review.
extreme
In July, I entered a long and substantial summer vacation, which is also the last summer vacation of my college career, so I will try my best to make this holiday unique and unforgettable.
Under the teacher's introduction, I worked as an intern in a securities company-XX. He is an excellent brokerage firm with a registered capital of 4.7 billion yuan. On July 8, 20 1x, Hong Kong subsidiary Xx International Holdings Limited will be listed on the main board of Hong Kong Stock Exchange. This is the first China securities company to land in Hong Kong in the form of IPO, so I feel very lucky to be an intern here. No matter from the company's corporate culture or management model, Xx has been very successful. Every Xx person is constantly learning every day, and they have a unique taste, which I call personal charm, which is an all-round embodiment of work strength and people skills. I fell in love with my internship in Xx Securities Sales Department just a few days ago!
On July 6th, the first day of internship, General Manager Zhang took me to the counter to familiarize myself with the front desk business. The behavior and professionalism of the counter staff are the main manifestations of the company's image. The supervisor at the counter is a very attractive person. She taught us a lot patiently. The front desk staff should be customer-centered and customer-oriented. Our main task is to handle business for customers and ensure the confidentiality and security of customer information and assets. Our principle is to ensure the matching and authenticity of customers and certificates; Validity and legality of the customer's ID card; Authenticity and integrity of customer data. Looking forward to customers and all counter staff, we deeply understand the professional ethics that a teller should have, that is, be cautious about his work and be friendly to customers.
During the three-day study at the counter, we learned about the company profile of Xx and the basic process and daily work of the front desk, including: opening an account, transferring custody, closing an account, opening the Growth Enterprise Market, and promoting new products. We have re-recognized many forms and mastered the use of some rare forms, such as cross-market business application form, small dormant account activation application form and non-listed company share subscription application form. We are familiar with the operation of printers, scanners and card readers. I hope the tutor will let us study freely and ask questions actively. Now we have learned some basic business, know how to restore business by looking at the watch, and can open an account with customers in person, while learning some skills of receiving customers.
During my internship, I also found some loopholes in my knowledge, as follows:
1, Shenzhen account can open multiple accounts with multiple brokers at the same time.
2. Understand the risks of GEM. Companies listed on GEM will be delisted directly if they lose money for two consecutive years.
3, the third board market has been integrated into the Shenzhen market, and the two are combined into one.
4. The stock whose code starts with 4 is the stock entering the third board market. The third board market (agency share transfer system) implements the share classification transfer system. The companies with negative net assets and positive net assets are three times a week (Monday, Wednesday and Friday) and five times a week (Monday to Friday), respectively, and the time for sub-entrustment declaration is from 9:30 am to 1 1:30 am and 1:00 pm; After that, centralized matching transactions were conducted in the way of call auction, and the price increase and decrease were limited within 5%.
5. In the early days, China Securities Association only approved six securities companies to engage in share transfer business. They are Xx, Xx, Xx, Xx, Xx, but now all brokers can operate this business.
6. If investors want to participate in share transfer transactions, they don't need to open a special "unlisted company share transfer account", and they can buy and sell with the Shenzhen Stock Exchange account. Investors only need to bring their ID card and sign a share transfer entrustment agreement with the securities company.
7. Understand what a dormant account is and its activation process. Small accounts with funds less than 1000 yuan and small accounts with no transaction record for three years will be placed in another inventory. As long as the account holder brings his ID card and shareholder code card to the securities business department where the account is opened, it can be activated for reuse. Dormant accounts can be directly cancelled by non-account opening brokers, and then new securities accounts can be opened.
8. Understand the source of unqualified accounts. Most of them are problems left over from history, such as failure to handle third-party depository, unknown identity information, incorrect brokerage information, lack of power of attorney and copy of agent's ID card in some accounts, etc. If the account holder wants to continue trading, he only needs to bring his ID card and shareholder code card to the securities business department where the account is opened for standardization.
9. How to verify the authenticity of the ID card? The first-generation ID card should check whether the customer's household registration book matches, and the second-generation ID card can be verified by a card reader.
What you have learned is very detailed, and the difference between professional and non-professional lies in the details! I think I want to experience an open-minded and professional business model.
In this learning process, I also found many shortcomings of myself. For example, it is not natural to face customers and not active enough to deal with problems. Self-confidence comes from specialty, and details determine success or failure! So I will continue to sum up and improve in my future internship! Here, I also learned that as a newcomer, I should study more, watch more and do more. If in doubt, try to think independently and have your own opinions before asking questions, so as to have a deeper understanding and cultivate innovative consciousness!
Han Han said, "If you think life is painful, then you are xxx". In today's society, talents are rare, and excellent people never lack a stage to display. It is because of ignorance that I am often fooled, and because I don't know how to be flexible, I am down and out. In order not to be a painful 250, we must constantly learn to chase, surpass ourselves and surpass the limit. The economy is always moving forward and will not change its pace because of anyone. Although the survival of the fittest is cruel, since we can't turn the tide and turn Gankun around, then do our best and follow the trend!
Finally, I hope that through the systematic, professional and scientific study in Xx in the summer, I can reorganize and consolidate the basic theoretical knowledge of securities, improve the knowledge framework, have skilled experience in business process operation, temper good attitude towards people and prepare for future employment!