1. Determine the goal of communication training: review the clear goals set in previous communication training. These goals may include improving communication skills between teams, reducing misunderstandings and conflicts, and improving the ability of effective communication.
2. Collecting data and evidence: according to the actual performance and feedback after training, collect relevant data and evidence. These data can come from the evaluation questionnaire after training, personal feedback, observation of actual communication, etc.
3. Compare the target with the actual performance: Compare the target with the actual performance. List each goal and write down the actual performance next to the corresponding goal. Judge whether the goal has been achieved and whether further improvement is needed.
4. Analyze the gap and reasons: analyze the gap between the target and the actual performance and find out the reasons for the gap. This may include lack of personal skills, inappropriate communication methods, teamwork problems, etc.
5. Make an improvement plan: According to the analysis results, make an improvement plan to fill the gap between the target and the actual performance. This can include providing additional training or resources, encouraging practice and feedback, and adjusting communication strategies.
6. Continuous evaluation and adjustment: continuously evaluate the effectiveness of the improvement plan and make adjustments as needed. Track changes in communication performance to ensure continuous progress.
Finally, the above contents are integrated into a report or summary, so as to report the results of communication training and improvement plans to relevant personnel.