1. The industrial and commercial bureau told itself that the merchants and enterprises within its jurisdiction have the responsibility of market supervision and management.

2. Therefore, it is illegal for a training institution not to refund its fees, and it should be within the management scope of the Administration for Industry and Commerce.

Suggestions for action:

1. Consumers can complain directly to the local administration for industry and commerce, or by letter or online.

2. If the consumer complaint meets the requirements, the management personnel shall accept the complaint and record relevant information within seven working days after receiving the complaint.

3. The complainant needs to keep the contact information unblocked.