Interview skills for customer service: interview mentality is very important.
Some people think that customer service specialist is an outrageous job. Some interviewers will ask you your understanding of customer service during the interview to examine your attitude towards customer service. Interview mentality is very important, but your attitude towards work is more important. If you are really interested in the position of customer service specialist, let the interviewer know that you are interested in doing this job well, rather than choosing it at random.
First, when interviewing, let the interviewer know your interest in customer service, and you can explain your previous work experience or social practice.
Second, explain to the interviewer that you have a long-term plan to do this job, because the customer service position is relatively mobile.
Third, the customer first mentality. Because you will encounter many unreasonable demands and complaints from customers at work, you are required to have a customer-oriented mentality.
Interview skills for customer service: possible interview questions
1, please introduce yourself?
Answer Tip: Most people answer this question too many times and only say their name, age, hobbies and work experience, which are all on their resumes. In fact, what enterprises want to know most is whether job seekers are competent, including: the strongest skills, the deepest knowledge field, the most positive part of personality, the most successful things they have done, the main achievements and so on. These can have nothing to do with learning, or they can be related to learning, but only by highlighting positive personality and ability to do things will enterprises believe it. Enterprises attach great importance to a person's politeness. Job seekers should respect the examiner and say something after answering each question. Thank you? Enterprises like polite job seekers.
2. What do you think is the greatest strength of your personality?
Answer prompt: calm, clear-cut, firm, tenacious, helpful and caring, adaptable, humorous, optimistic and friendly. After one or two years' training and practical project of Beida Jade Bird, plus internship, I am suitable for this job.
3. Tell me about your greatest weakness?
Answer tip: This question is likely to be asked by enterprises, and they usually don't want to hear what are the shortcomings of direct answers. If the job seeker says that he is narrow-minded, jealous, lazy, bad-tempered and inefficient, the company will definitely not hire you. Never give a smart answer? My biggest weakness is that I pursue perfection too much? Some people think this answer will make them look better, but in fact, he is in danger. Enterprises like job seekers to talk about their own advantages, add some minor shortcomings in the middle, and finally turn the problem back to advantages and highlight advantages. Enterprises like smart job seekers.
4. What do you think of overtime?
Answer tip: In fact, many companies ask this question, not to prove that you must work overtime, but to test whether you are willing to contribute to the company.
Answer sample: I will work overtime voluntarily if my job requires it. I am single now, I have no family burden, and I can devote myself to my work. But at the same time, I will also improve work efficiency and reduce unnecessary overtime.
Interview skills for applying for customer service: know what the customer service specialist does.
This point is often mentioned by the examiner in the interview. If you don't even explain your basic job responsibilities clearly, it will be difficult to gain the trust of the examiner.
Customer service, in short, is customer service work (accepting customer consultation and helping customers solve their doubts), or refers to the organization that undertakes customer service work. Customer service can be divided into pre-sales service and after-sales service.
Pre-sales customer service specialist: mainly engaged in customer search, including telephone marketing, including network marketing, including family marketing and other actions that can create customers for enterprises.
After-sales customer service specialist: mainly deals with the problems reflected by your customers' users on the products provided by your company, including quality problems, including gift feedback from old customers, including product satisfaction and so on.
Interview skills of applying for customer service: improving personal professional ability
Generally speaking, the interview skills of customer service specialists are a test of attitude and tone, and the skills are summarized as follows:
1. Once you are nervous about answering interview questions, you may stutter or speak faster and faster, and your nervousness will increase. At this time, the best way is to deliberately slow down your speech and let the words spit out clearly one by one. Slow down and feel relaxed. You can also emphasize the ending pronunciation, speak slowly and loudly to relieve tension.
2. Don't harm the company's interests, but also smooth the customer's dissatisfaction from the customer's point of view, because as a customer service staff, you represent the company's image when communicating with customers. One thing in general, speak kindly more, and the tone must be calm.
How to become an excellent customer service staff, first of all, you must be sure that you can do it, and then you will be recognized by customers. You are an excellent customer service staff.
4. Understand customer service correctly. This is your job. You should know that the customer's dissatisfaction and emotions are not directed at you, but at your company and unit. If you can deal with customers' problems in a timely, effective and reasonable manner, customers will thank you and you will have a sense of accomplishment.
Be familiar with your own products and services, so as to know more clearly the reasons for customers' problems. It can also help you find a solution to the problem faster.