Question 2: What does a concierge do? Checked baggage bows at the door, similar to a personal butler.
Question 3: What is the responsibility of the concierge in a five-star hotel? First, let's see what you think. Let's put five insurances and one gold aside for the time being. If you want to make great progress, first, you must be good at English, right? Five-star hotel, this is the most basic. One is to stay in the concierge and climb up, and the other is to find opportunities to go to the front desk, step by step as a supervisor and a duty manager. If you are tall and good-looking, you may be found as a clerk by a luxury brand downstairs or opposite, with a monthly salary of about 5,000 yuan. Of course, the opportunity is inseparable from your own efforts! Wish you success!
Question 4: What does a hotel concierge do? Hotel concierge is a department belonging to the front desk. The main task of concierge is to receive guests. When the guests arrive at the hotel, the concierge should take the initiative to open the door for the guests, take their luggage for them, and lead them to the front desk to check in. When guests check in, if they need concierge, they will also help them deliver their luggage to their rooms. Receiving mail and parcels, preparing cars for guests ... is also the work of the concierge.
Question 5: What does the hotel concierge do? If it is a large concierge department, there will be concierge manager, concierge supervisor, bellboy, bellboy, doorman and driver. Of course, the chief concierge first manages the staff, and then the chief concierge is responsible for most of the daily work of the concierge department, including arranging trips, renting cars, picking up and dropping off, assisting the manager in scheduling, and arranging the tasks of employees in various positions according to the occupancy rate and team situation.
Question 6: What does the concierge do on a cruise ship? Checked baggage bows at the door, similar to a personal butler.
Question 7: What is the concierge at the crime scene? On-site courtesy: security guard of sales department (height, good image and standard of military posture are required)
Question 8: What does the concierge of a real estate company do? Engaged in reception service, or standing at the gate.
Question 9: Can someone tell me what a standard concierge should look like? Specific work of concierge department in five-star hotel
The position and function of protocol department
The concierge department is a sub-department of the front desk department, which is directly responsible for welcoming every guest on behalf of the hotel, handling luggage and luggage storage services for the guests, in addition, it is also responsible for arranging guests' vehicles, sorting out guests' mail, and delivering newspapers and mail throughout the hotel.
The concierge work permeates other services, and the lack of this work will directly affect the hotel's internal communication and external reputation and image. Concierge is the first department that guests contact when they check into the hotel, and the last one is the concierge when they leave the hotel. Therefore, the concierge is the front desk of the hotel, and his words and deeds directly represent the hotel.
The work characteristics of the concierge department are: the personnel are divided into individual employees, and the service scope is large.
Responsibilities and quality requirements of concierge
Position: Protocol Department
Direct supervisor: Assistant Front Desk Manager
Direct report: Deputy Protocol Officer
Quality requirements:
At least three years hotel concierge working experience, and at least one year deputy concierge working experience.
Fluent spoken Chinese and English.
Proficient in Chinese and English writing
Familiar with local traffic conditions
Understand the operation of the hotel front desk
Understand the functions of hotel departments.
Job resume:
Directly responsible for planning, organizing, directing and controlling all the staff and work of the concierge department to meet the requirements of guests and hotels and provide high-level services. Ensure the smooth and efficient daily work. Prepare employee schedules and arrange their annual leave, train all employees and regularly evaluate their work performance to ensure that employees understand and implement all hotel rules and regulations.
Job responsibilities:
Supervise the daily work of subordinates to ensure that guests who arrive and leave the store receive timely care and help;
Supervise the handling, storage and recording of guests' luggage to ensure its accuracy;
Ensure the correctness of all postal work;
Ensure that all VIPs' vehicle arrangements are accurate;
Answer the guest's questions quickly and politely, and properly handle the guest's complaints to the concierge department;
Coordinate and communicate with catering department, housekeeping department, security department and other departments;
Manage the traffic control in front of the hotel and strengthen the supervision of taxis;
Check the gfd, behavior, etiquette and on-the-job situation of subordinates;
Prepare the employee's renewal schedule and arrange annual leave;
10, training employees and evaluating their performance;
1 1. Ensure that all employees understand and implement the rules and regulations of the hotel;
12, handed down from generation to generation, reporting the situation;
13, hold a regular meeting of the concierge every day to summarize the work of the day and arrange new work;
14, attend the front desk meeting every day;
15, summarize the work of this department every month and submit the summary report to the front desk manager;
16, other work required by the superior;
Position: Deputy Protocol Officer
Direct superior: Concierge Department
Direct subordinates: bellboy, doorman
Quality requirements:
At least two years hotel concierge working experience and at least one year bellboy working experience.
Fluent spoken Chinese and English.
Proficient in Chinese and English writing
Understand the operation of the front desk department
Familiar with the functions of hotel departments
Job description:
Directly implement the instructions of the concierge, replace the duties and tasks of the concierge when the concierge is away, ensure that the daily check-in and check-out of luggage are accurate and fast, work closely with the travel agency, handle the team luggage, and ensure that all packages and letters are delivered correctly.
Job responsibilities:
Grasp the arrival and departure guests on the same day to ensure warm and efficient service for arrival and departure guests;
Assign bellboy to carry luggage and arrange vehicles for guests;
Ensure that all parcels and letters sent are accurate;
Ensure that subordinate employees answer guests' calls politely and quickly;
Check the porter's pick-up record, baggage room, baggage claim registration and tool maintenance;
Coordination and communication with other relevant departments;
Check the gfd, behavior and on-the-job situation of subordinate employees;
Assist concierge to train, examine and evaluate employees;
Supervise and inspect subordinates to fill in the handover records and do a good job of handover;
10, complete other tasks assigned by superiors.
Position: Bellman
Direct superior: Deputy Protocol Officer
Quality requirements:
Can speak English and standard Mandarin.
Can write simple English.
Job description:
This position is directly responsible for providing luggage service and luggage storage service for guests during check-in and check-out, and delivering letters, telegrams, documents and parcels to all guests and hotel departments.
Job responsibilities:
Grasp the arrival date, ... >>
Question 10: What did the concierge tell you about the interview in a five-star hotel? You have made the most efforts, but you are also the most looked down upon, because colleagues in other departments think you are the easiest, but in fact you are the most bitter. I worked as an intern in the concierge department for nearly 8 months. I followed the coolie and stood for a whole day except for eating.