2. Set the same problems and natural conditions.

Step 3 pay attention to the timing

4. System test table and quantification of scores.

5. Important test sites: basic operation of telephone hardware system, polite language, tone, speech speed, process items, adaptability, service attitude, call effect, etc.

6, multi-person rating (3 to 5 people), the average score of each person.

7, summary table, find out the weak links.

8. Targeted retraining plan

9. Report