Chapter 1: Executive Work Plan When Fan Wen entered the company, my superior administrative supervisor and HR Commissioner introduced me to the company's related work and my work in this position. After five days of work, I can finish the work assigned by my superiors on time. Although not very skilled, but also in communication with leaders and employees, on-line access to some of the front desk clerk's work. According to the actual situation of the company, I also have my own work ideas and plans for the next year.
First: daily work-finish on time with good quality and quantity.
Appearance and dress Strengthen and standardize your appearance and dress, try to wear professional clothes, and pay attention to modesty and generosity.
(1) Answer and transfer telephone calls, send and receive faxes, letters and newspapers.
1, to quickly identify the caller, ask the other party's name, and then convey concise and accurate information to leaders and colleagues, and make records, without omission or delay.
2. Send the received mail to the owner in time.
(2) Receiving customers
1. Basic consultation and introduction, serve tea and water, maintain good manners, and notify relevant interviewers.
2. Clean up the garbage after receiving tourists in time.
(3) Health
1, try to come to the company twenty minutes in advance to clean up the front desk office area.
2. Consult the sanitation and cleaning of the reception room and the placement of tables and chairs to keep it clean and tidy.
3. Make a reasonable and scientific schedule of healthy rotation and urge colleagues to complete it.
4. Take time out regularly for all departments to clean in their spare time.
(4), office supplies
1. Inventory inspection must be arranged regularly to replenish office supplies in time.
2, completes the material recipients, purchase registration.
3. Do a good job of sorting out low-value consumables.
Manage and maintain printers, fax machines, photocopiers and other office equipment.
5, do a good job of office equipment maintenance and maintenance.
6. Print and copy documents, and manage various forms and documents.
7, document format specification, printing and copying should try to save costs.
8. Do a good job in the registration, reporting and distribution of all kinds of official documents.
9. Sort out the documents that have not been sorted out in detail and put them in a labeled folder.
10, notice announcement According to the meaning of the superior, notice and announcement are issued to urge everyone to implement and complete.
1 1, employee attendance and registration.
12. Registration time and place for business travelers.
13, take the initiative to undertake the work of out-of-town personnel.
14, accept the work arrangement of the administrative supervisor and assist the personnel clerk to complete various temporary assignments, so that the work can be carried out in an orderly manner.
15. Arrange appointments, meeting rooms and travel reservations. Prioritize events according to standards, severity and urgency, and communicate with participants in time.
16. Save all kinds of procedures and manuals, and make special records.
17. Update and manage contact information, such as mailing address and telephone number of employees.
18, change communication data in time and strengthen contact.
19, warm and humanized: pay attention to colleagues' birthdays and send birthday wishes in time.
20. Cooperate with superior leaders and departments to assist in the work and organize company activities.
2 1, assist the superior to do a good job of scheduling and duty during holidays, and ensure the safety and security of the company during holidays.
22, serious, timely and efficient to complete other work assigned by the leadership.
23. Actively mobilize personnel to participate.
(5) Communication
1, do a good job in the service of all departments, strengthen contact and communication with the personnel of all departments, systematically and quickly transmit information, and ensure the timely and accurate transmission of information within the company.
2, do a good job in employee service, timely feedback to the company's leaders company employee information, do a good job of communication between employees and leaders.
3. Assist the superior leaders of the company to improve the company's rules and regulations. If you don't understand, ask humbly and put forward reasonable ideas.
Second: Other work
1, pay attention to check the loss of toilets, cabinets and electrical appliances. Contact the property maintenance in time and supervise the drinking water situation.
Even if it's not your job, if you have time, take the initiative to ask for help from leaders and colleagues.
3. In the absence of leaders and colleagues, take the initiative to undertake some simple daily work.
Third, love and dedication-the basic conditions for qualified employees.
1. Work hard and strive to overfulfil a task every day.
2. Write a daily report after work every day, submit a weekly report every Friday, and actively put forward opinions and opinions.
3. After work, make preparations and plans for the next day's work. The work is planned and focused.
4, in strict accordance with the rules and regulations of the office.
5. After work, improve personal cultivation and business ability, actively participate in basic management training arranged by the company, and improve their professional work skills; Read more management-related books and periodicals, learn more about the maintenance of simple water and electricity appliances, learn work experience and methods from leaders and colleagues, quickly improve their own quality and better serve their colleagues' work.
6. Strengthen communication and cooperation with colleagues. Although the front desk clerk (receptionist recruitment) is complicated and trivial, everything is accumulated. Only by taking care of the small things well can we do great things, which is a qualitative leap. Carry out reasonable division of labor and arrangement according to the actual situation, conscientiously implement the post responsibility system, and ensure the orderly work; We should also work creatively and constantly explore new ideas, methods and experiences in our work; While enhancing work creativity, we should be polite, honest and save face, so as to earn back "face". This is my general plan, and many of them are literal sermons. The plan is static, and I will use my actions to prove my daily progress.
According to this year's work situation and shortcomings, combined with the company's current development situation and future trends, the administrative department plans to carry out the work in xx years from ten aspects: further improve the company's organizational structure, determine and distinguish the rights and responsibilities of various functional departments, strive to make the organizational structure scientific and applicable, stop major adjustments within three years, and ensure the company's operation under the existing organizational structure.
First, matters needing attention:
1. Administration is a systematic project. It can't be done overnight, so the administrative department follows the principle of step by step when designing and formulating annual goals. If we blindly pursue speed, the administrative department can't guarantee the quality of the goal.
2. Administrative work is a very important basic work for a growing company. At the same time, it also requires the cooperation of the company from top to bottom in Qi Xin, and all departments cooperate with * * * to complete many projects. Therefore, it requires the attention and support of company leaders. Whether to change ideas from top to bottom and the degree of support and cooperation provided by various departments are the key to the success or failure of administrative work. Therefore, after setting the annual target, the administrative department implores the company leaders and departments to assist in completing it.
3. This work objective is only the basic document of the annual work of xx Administration Department, not a specific work plan. In view of the fact that enterprise administrative construction is a long-term project, the administrative department will formulate a detailed work plan that matches the target for each work. However, this work goal can only be put into practice after being studied and approved by the company leaders. If the company adjusts the departmental objectives, the administrative department will complete the annual work according to the adjusted objectives. Similarly, the specific plans, schemes, systems and forms of each target project will be implemented according to the company's adjusted goals.
The second part is to improve the organizational structure of the company.
Two. Overview of objectives
Strictly speaking, the organizational structure of the company so far is incomplete. The organizational structure of the company determines the development direction of the enterprise.
In view of this, the administrative department should first complete the improvement of the organizational structure of xx Company. Based on the principle of stability, rationality and soundness, through the prediction and analysis of the company's future development trend, we will formulate a scientific company organizational structure, determine and distinguish the rights and responsibilities of various functional departments, make the responsibilities of all departments and posts clear, make the organizational structure seamless and non-overlapping, and apply it scientifically, and try not to make major adjustments within three years, so as to ensure the good operation, standardization and sustainable development of the company within the existing organizational structure.
Third, the specific implementation plan:
1 and xx complete the draft organizational structure design of the company before the end of February, solicit opinions from various departments, and report to the general manager for review and modification;
2. Complete the organization chart of the company, the organization chart of each department and the company staffing plan before the end of March in 2.xx. All departments of the company cooperated with the company's organizational structure and reformed the job description and workflow on the basis of last year. The administration department is responsible for sorting out books and returning them.
Matters needing attention in implementing the objectives: the organizational structure of the company depends on the company's long-term development strategy, which determines the efficient operation of the company's organization. The design of organizational structure should be based on concise, scientific and pragmatic policies. An oversimplified organization will lead to a heavy workload, and middle and senior managers will be tired of dealing with daily affairs, which will hinder the company's development pace; Too many organizations will lead to increased management costs, unbalanced workload, increased workflow links, mutual buck-passing, overstaffed personnel, decreased overall efficiency of the organization, and will also hinder the development of the company.
In recent months, it has mainly conducted inquiry business for oil fields all over the country. In the process of inquiry, there will always be some problems.
1, asking is not pragmatic. 2, the mind is not open, leading to the consequences.
After that, I repeatedly studied each product and got a deeper understanding.
I. Main achievements or highlights of 20xx's annual work
Work highlights:
1, able to understand the market prices of various products and grasp the market trends. This is a bright spot in the work, of course, mainly depends on the coordination and correct guidance of leaders. Let me realize some products that I didn't know before. So I became interested in this line.
Work performance:
1, I feel that there are still some shortcomings in this year's achievements, and I will try my best to improve my achievements in the second half of the year.
2. Lessons learned. There are always experiences and lessons in doing one thing. In order to facilitate the future work, it is necessary to analyze, study, summarize and concentrate the experience and lessons of the previous work, and to rise to the theoretical level for understanding.
Second, the shortcomings of the work.
I am well aware that I still have many shortcomings and deficiencies. It is necessary for me to sum up myself and lead my colleagues to criticize and correct me in the future. My lack of work is summarized as follows:
1. I lack the initiative to respond boldly. In the future, I will strengthen my study, constantly improve my professional level, and constantly sum up experience in my work.
2, less communication with leaders, less report for instructions. In the future, we should strengthen our language expression and communication skills, and try to avoid generalizing and generalizing reports.
3. Considering the problem is not comprehensive enough and lacks height, so we can't consider the problem at a higher level, and often confine ourselves to the rules and regulations of the general manager, which leads to biased handling of affairs.
Three. 20xx work plan
Looking back on this year's work, I basically finished my work. 20xx will be a challenging year, but I firmly believe that with the correct decision of the company leaders, the assistance of colleagues in various departments and my unremitting efforts, I am full of hope for 20xx. The following is my overall plan for 20xx:
2, obey the leadership arrangement, actively communicate with the leadership, improve work efficiency.
3, strengthen learning, improve understanding, and constantly sum up experience in the work.
The following is a work plan for my administrative work. Only by doing this well can we be better familiar with the work content.
The first stage: familiar with the work content, department situation and company personnel.
(1) Understand and master the company profile, enterprise profile and organization setup, and understand the company's senior executives and their responsibilities;
(2) Be familiar with the work content of this position and carry out relevant work under the guidance: be familiar with the specific rules and regulations of the enterprise and the construction of corporate culture;
(3) Understand and master the overall responsibilities and division of labor of the company's main leaders;
The second stage: learn specific work business processes and strengthen communication between departments.
(1) Through face-to-face communication, self-study and online consultation, we can understand all aspects of the specific work and business process assigned by superiors. On the one hand, it is to operate the agency matters that are being handled step by step through theory, on the other hand, it is to explore ways and means to solve them through practice, and constantly improve their learning ability in practice, so that they can finish teaching once and finish it independently next time.
(2) Be dedicated, be strict with yourself and straighten your position. Carry out all work with a modest, prudent and self-disciplined attitude and earnestly perform their duties. Fully understand the recent work priorities, accurately understand the company's leadership intentions, and do a good job of releasing information and uploading information. Communicate fully with other department personnel in a positive and open-minded manner, grasp the progress of each work as soon as possible, timely sort out the information and feed it back to the department head, and effectively assist the superior to promote the work. In daily work, pay attention to cooperation with other departments and colleagues, coordinate the relationship with various departments, and establish a sense of service.
The third stage: the development of specific work
(1) Be able to master the business processes of various functional positions, such as land purchase, land certificate renewal, customs declaration, notarization and customs declaration.
(2) Understand the processing time of all kinds of licenses and trademarks of the company, sort out and summarize the relevant registration forms, read them regularly, handle them in time, and pay attention to the actual work.
(3) All engineering work should be tracked and summarized in time to ensure the quality and quantity of the work at hand.
(4) For the company's health inspection, while implementing regular health inspection and supervision, collect different opinions from different departments to further improve the existing health implementation standards.
(5) Responsible for completing other tasks assigned by the leaders in charge.
Chapter 5: Model essay on administrative work plan However, obedience is not passive. A lot of work can be predicted in advance and actively carried out, and all aspects of work trends can be grasped in time and accurately, and all aspects of information can be fed back to leaders in time, and investigation and analysis can be attached importance to, so as to provide decision-making reference for leaders; At the same time, administrative work should also pay attention to strategy and work art, and do a good job of communication and coordination between leaders, colleagues and departments seriously and scientifically, and there should be no gaps in the work.
Therefore, this job requires great patience. The work plan for 20xx years is as follows:
First of all, in my daily work, I will do the following:
(1) Assist the administrative supervisor in the registration, reporting and distribution of all kinds of official documents, sort out the documents that are not specifically sorted by category and put them into labeled folders;
(2) Do a good job of sending and receiving all kinds of letters;
(3) Do a good job of sorting out invoices and reimbursing all kinds of accounts;
(4) Do a good job in the management of office supplies. Do a good job in collecting office supplies, distribute them as needed, do not waste them, and count them on time so as to replenish office supplies in time to meet everyone's work needs;
(5) Do a good job in maintaining office equipment;
(6) Assist leaders in scheduling and duty during holidays to ensure the safety and security of the Group during holidays;
(7) Complete other tasks assigned by the leaders seriously, on time and efficiently.
In my daily work, I must follow the principle of precision, detail and accuracy, make careful preparations and arrangements, achieve standard operations and posts, and strictly abide by the company's rules and regulations.
Two, in the administrative work, I will do the following:
(1) Do a good job in leadership service: finish all the work assigned by the manager and department leaders in time. Be the helper and assistant of the leader, be anxious about what the leader is anxious about, want to lead what he thinks, run errands frequently, report more, and be a good staff assistant;
(2) Do a good job in the service of all departments: strengthen the contact and communication with the information officers of all departments, systematically and quickly transmit information, and ensure the timely and accurate transmission of information within the company;
(3) Assist the Director of the Office to improve the rules and regulations of the Group;
(4) Do a good job in paperwork: finish all kinds of manuscripts assigned by leaders in time, learn the writing of all kinds of written materials, and improve your writing skills.
Finally, let's welcome 20xx with a new look!
20xx is a new year in which the company continues to innovate and continue to write brilliantly. As the service department of the company, the administration department has a long way to go. Each member will further set high standards and strict requirements, continue to learn, comprehensively improve the administrative leadership, service and support capabilities, and help the company develop. The specific work plan is as follows:
(1) Strengthen communication and be a good assistant to leaders.
Accurately understand the intentions of company leaders, and do a good job in information giving and reporting. Keep full communication with other departments, learn as much as possible about the progress of various businesses, and timely sort out information and feed it back to the company leaders, effectively assist the superior leaders in their work, and truly be the leaders' assistants.
(two) to strengthen the initiative to do a good job in various services.
Adhere to the principle of "service" in the work, strengthen the quality and sense of responsibility of the staff in this department, improve the effectiveness of the work, continuously strengthen the awareness of active service, and continuously improve the support ability and service level of the administrative department to other departments. Service work should realize two major changes:
The first is to realize the transformation from passive service to active service. Administrative work is sudden, accidental and passive. Therefore, it is necessary to plan ahead for all the work and increase the initiative of the work with the advance and foresight of the work;
The second is to realize the transformation from single service to comprehensive service. Administrative services must pay attention to the comprehensiveness and initiative of services, and provide active services throughout the process.
(3) Respond to energy conservation and emission reduction, and do a good job in daily management.
Actively respond to the group company's call for energy saving, emission reduction and consumption reduction. According to the budget management plan of the group company, reasonably control the expenses of office supplies, strengthen management, ensure quality, save expenses and reduce costs. In the use of office supplies, improve the use system and accounting of office supplies, and strictly control the consumption of office supplies.
The work of administrative clerk is a very important basic work for a growing company, and it also needs the cooperation of the whole company. There are many projects that can only be done well with the cooperation of various departments, so it needs the attention and support of company leaders.
In 20xx, the company will be very busy, and the administrative department has a great responsibility, but I will devote myself to my work with full enthusiasm, work hard, perform various administrative duties and implement the company's rules and regulations.