Second, Taobao trading rules: 1. Online shopping transaction process II. Consumer protection. Understand the deposit and advance payment. Quick interpretation of Taobao rules: understand the description of commodity specifications, characteristics, usage, after-sales and maintenance.
Third, background management: 1. Logistics management. Baby management iii. Store management. Supply center 5. Marketing center. Software services. Customer service. Friendly links.
Fourth, baby release: 1. Release goods 2. Freight template and address management 3. Shelf and window management. Baby management 4. 1 View baby status 4.2 Confirm buyer's payment 4.3 Logistics selection 4.4 Receiving confirmation 4.5 Transaction evaluation 4.6 Withdrawal payment 4.7 Manage transactions (modify prices, close transactions, refund, etc. ).
Verb (abbreviation of verb) Basic store settings: 1. Basic settings of the store II. Shop basic decoration 3. Store decoration design. Management of recommended products. Baby classification settings 6. Template application 7. Set the second-level domain name.
6. Use of 6.photoshop: 1. Specification for image processing II. Selection tools, decoration tools, painting tools, drawing and text tools, cutting and slicing tools and the concept of layer 3. Picture Logo design, store design, classified navigation design need to use Photoshop to do the following in actual combat.
Seven, Taobao assistant: use Taobao assistant to upload svc files in batches, edit baby information in batches, skillfully use svc files, use Taobao assistant to manage treasures in stores, and use tools such as batch praise and picture movement to improve work efficiency.
8. Super Store Manager: 1. Use the Super Store Manager to manage the online store 2. Use automatic window 3. Statistics 4. Participate in promotional activities and detonate traffic 5. Check the performance of customer service and keep abreast of the efficiency of customer service. Quantum constant channel: analyze the data, summarize the current data, and increase the number of tenants and conversion rate through data analysis.
9. Data Rubik's Cube: Data Rubik's Cube analyzes the current and previous data. Use real-time data, market industry data and keyword data to make future development plans, analyze market trends and make plans.
X. customer service training: 1. Customer service induction training II. Pre-sale knowledge reserve III. Message management (store message, want want message, station message) 4. Transaction management (waiting for buyer's payment, buyer's payment, seller's delivery, successful transaction, refund transaction) 5. Evaluation rule 6. Dispute management (evaluation, interpretation, revision and evaluation) 7. Customer management.
XI。 In-station promotion: 1. Use wangpu function 2. Join the gang 3. Promote 4 with chat tools. Add Jianghu friends 5. Taobao forum 6. Set the keyword of through train 7. Send it when you are full. Buy and send. 8. Voucher 9. Discount promotion 10. Coupon activity 1 1. Matching packaging.
12. Promotion in different places: 1. Use connections to promote II. Promotion of taobao guest III. Blog promotion 4. Wechat promotion 5. Forum promotion 6. Q group generalization 7. E-mail promotion Space promotion 9. Signature promotion 10. Baidu promotion (posted in the library).
XIII. Logistics cooperation: 1. Warehouse management. Commodity packaging. Logistics option 4. Logistics negotiation skills.
Fourteen Summary: 1. Case analysis II. Experience sharing